Agreed. Every epicurean knows that salad is served prior to your entree. Perhaps not the dining experience here. Tonight was moderately busy , yet not as busy as I have witnessed previously. I orders tea that was presented lukewarm/tepid.Nonetheless, I ordered a salad and an...entree. Included with the entree was the miso soup, house salad and choice of white rice. The miso soup and salad were present approximately 8 minutes after my seating. Followed by the server confirming that I ordered the salad that was not a part of the soup/salad/ rice accompaniment . 4 minutes later my entree was arrived. The presentation did not meet my expectation; the plate had- what appeared to be sauce that was dripping over the edge of the plate. I reminded the server that I did not receive my avocado and cucumber salad. She said “ok- it’s over there- motioning toward the sushi bar. She went on to answer the phone and wait on 2 additional tables and seat a couple. Next my entree arrived. I asked about my avocado/cucumber salad she retrieved it from the sushi bar and placed it beside my entree. I explained that I did not want the it and asked that it was removed from my bill. The owner came to the table and told me I could eat it now - “no” I said -she stated I will take the entree back to the kitchen to keep it warm. I said “ok” then thought about and ask her to just bring the entree and take the salad off of my bill. After being offered no water, I managed through a now cold entree, and decided to have my meal to-go. ( I can warm this at home). The bill arrived and I ask was the salad adjustment made. Thanks he owner came to my table and explained to me how expensive avocado’s are and other utterances- she was nit rude but wanted to convince that I had to pay for the salad. She further went on to tell me what a great customer I was. (While out home was being renovated I ate at Takumi almost everything evening for 2 weeks, had my husband’s birthday day there, and hosted - party of 5 there). Nonetheless, I did not want to create a scene- as I generally have a fine dining experience at Takumi. However, I will not be returning after such abhorrent treatment. Seemingly seating, fulfilling to-go orders, and making money is far more important that the customer satisfaction of long standing customers…Not only was insulted but felt deeply offended as a faithful diner… IM DONE. Please note, poor service, however the quality of the food generally exceeds my expectations unless they are busy. Unfortunately, I will not return… I paid the full tab! My tip, value all customers..More
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