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The Cheesecake Factory

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71 Isham Road, Blue Back Square, West Hartford, CT 06107
11:30 am - 11:00 pm
Open now
All hours
Sun 10:00 am - 10:00 pm
Mon - Thu 11:30 am - 11:00 pm
Fri - Sat 11:30 am - 12:30 am
More Info
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244 Reviews from our TripAdvisor Community

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Showing 235: English reviews
Benton, Arkansas
Level Contributor
57 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

I went there and food was great however the waiter wasn't doing good job cuz butter was out and had to wait for long time huh? Also my drink was empty twice and had to flag the waiter to refill my drink which isn't my job to wave and get his attention. He needs training on how to be better... More 

Thank Kenreich
Level Contributor
81 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The wait staff were very friendly, and the food was good, but there was far too much of it. And I wish our waitress had warned us that the desserts are also huge. We could have shared 1 dessert for 4 of us, especially after the entrees. There were 4 of us, we had 2 appetizers, 3 soft drinks, 4... More 

Thank RawDesign
Columbia, MD, United States
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

The only thing that keeps Cheesecake Factory from getting five stars from me is that it's pricey. That said our meal was delicious. If you are new it can take awhile to review the huge menu, but there is no shortage of outstanding selections. We had ago derail meal as we do each time we go.

Thank Stephens F
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The food was great from the crab cake bites and Herb crusted Salmon plus my wife's turkey burger. And to top it off The Mango key lime pie will always be my favorite. The restaurant was busy and steady but the food did not disappoint. We will come back some day, only 35 miles from SPRINGFIELD.

Thank vicgmz
Cromwell, Connecticut
Level Contributor
108 reviews
91 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Food is always awesome. The service is wonderful.You have such a large menu to pick from its very hard not to find something for everyone.Had the hamburger its was done just right and very tasty.Our server was wonderful.Do not forget the reason you went for the many choices of cheesecake. The decor was very nice also they have outside seating.

Thank Mike B
Old Saybrook, Connecticut
Level Contributor
15 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

People if you're going to the cheesecake factory for the first time there is a huge menu and it's almost impossible not to find a good thing on the menu!! It is always busy so go during weird times and it is a little expensive but the portions are huge so dig in. You can't go to the cheesecake factory... More 

Thank Justin G
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Food was AWESOME. Setting is beautiful outside. Our server was so nice. Forgot his name, but he was a young, African Amercian male. We brought our doggie, and we were able to sit outside with him 😉 Thank you guys!

Thank eat_my_dust76
West Hartford, Connecticut
Level Contributor
22 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Cheesecake Factory is always a good choice for groups because there are so many options, everyone is bound to find something they like. The West Hartford Blue Back Square location is great and also offered outdoor seating!

Thank Kristen M
Level Contributor
45 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In the center of West Hartford, this place is busy. We waited about 15 minutes, and it was Sunday evening. One of the hardest working staff members was the young man at the hostess stand. Through it all he remained pleasant and smiling. The food was good, burger cooked rare, as I like it. Tiramisu was very good. Needless to... More 

Thank Karen P
Coventry, Connecticut
Level Contributor
205 reviews
145 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great time with the girls, shared four different small plates - great way to try different appetizers. Even though full we ordered the strawberry shortcake - yow! Took all four of us to finish it!

Thank Beverly61

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West Hartford, CT

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    4 of 5 stars
  • Value
    3.5 of 5 stars
    4 of 5 stars
American, Italian
Breakfast, Lunch, Dinner, Brunch, Late Night
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations
Good for
Families with children, Large groups
Open Hours
10:00 am - 10:00 pm
11:30 am - 11:00 pm
11:30 am - 11:00 pm
11:30 am - 11:00 pm
11:30 am - 11:00 pm
11:30 am - 12:30 am
11:30 am - 12:30 am
Location and Contact Information
  • Address: 71 Isham Road, Blue Back Square, West Hartford, CT 06107
  • Location: United States  >  Connecticut (CT)  >  West Hartford
  • Phone Number: 860-233-5588

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?