We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Win Big When You Book on TripAdvisor

The Cheesecake Factory

Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
71 Isham Rd, Blue Back Square, West Hartford, CT 06107-2205
+1 860-233-5588
11:30 am - 11:00 pm
Open now
All hours
Sun 10:00 am - 10:00 pm
Mon - Thu 11:30 am - 11:00 pm
Fri - Sat 11:30 am - 12:30 am
More Info
Add Photo Write a Review

275 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
  • More
Showing 265: English reviews
Level Contributor
34 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed yesterday NEW via mobile

I ate lunch here with a friend last week. We came at an off time and it was not too crowded. Our service was slow but friendly. The food was slow to arrive. I ordered the same thing I always do- lettuce wraps. They were very tasty. No cheesecake this time. But their desserts are worth the splurge.

Thank Michelle L
Level Contributor
8 reviews
8 restaurant reviews
2 of 5 bubbles Reviewed 1 week ago via mobile

If you can wait a little over 2 hours for you food this is the place for you!!! Well I can't so this isn't for me the food was awesome and the drinks were amazing but the service not so much if you are able to wait for ever then make sure to check it out!

Thank RDF R
New York City, New York
Level Contributor
59 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Cheesecake Factory is delicious for a chain restaurant. They have enough options that makes it so everyone can find something they want, both on the dinner menu and on the cheesecake menu. In West Hartford the service is usually good, only problem is that I've never been seated fast when I go. Always at least a 30 minute wait. But,... More 

Thank 648mmm
East Haven, Connecticut
Level Contributor
16 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 29, 2016

We were given a gift card to the Cheesecake Factory so we decided to use it. The appetizer selection was varied and the ones we ordered were excellent. The entree portions were large so we took some home to make room for the cheesecake which was excellent. Service was a bit slow, but the place was packed so they did... More 

Thank T Thomas A
Springfield, Massachusetts
Level Contributor
31 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 27, 2016

I like the Chicken & Biscuits and the Rib-eye steak and my wife likes the seafood dishes. I'm not a dessert person but their dessert menu is extensive.

Thank billruark
Level Contributor
36 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 23, 2016 via mobile

We stopped by for solely cheesecake, but nonetheless were offered bread and checked on by our server Luis while we waited. We were surprised by his efforts to make our trip pleasant while we waited and filled our water cups whenever running low, without us asking. Although expected at any luxury middle class restaurant, often waiters don't present such service... More 

Thank mal016
West Hartford
Level Contributor
4 reviews
4 restaurant reviews
4 of 5 bubbles Reviewed October 17, 2016 via mobile

This place is very good the food is amazing I love the salad and the drinks are delicious cheesecake it's unbelievable the only thing is it's always crowded

Thank Liz P
Berlin, Connecticut
Level Contributor
82 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 12, 2016

The food was really good,and the menu.....there is something for Everyone!!!!! Pages and pages of items ( almost over compensating) prices were reasonable considering it was west Hartford center and Blue Back Square!!! We went on a Sunday night so it was about 45- 55 min wait and the place was a zoobut the service was good and the food... More 

Thank donna b
Level Contributor
19 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 7, 2016 via mobile

My family and I love the cheese cake factory. We have been going for years. One of our favorite dishes is the chicken belagio! ! Also we love all the different flavors of cheese 🍰. .

Thank Vincenzo G
Windsor, Connecticut
Level Contributor
32 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 3, 2016 via mobile

When I am in the mood for cheesecake, this is my go to place. The slides are huge and the toppings delicious. Best in the area!

Thank Jay G

Travelers who viewed The Cheesecake Factory also viewed

West Hartford, CT
West Hartford, CT
West Hartford, CT

Been to The Cheesecake Factory? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
American, Gluten Free Options
Breakfast, Lunch, Dinner, Brunch, Late Night
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Special occasions, Large groups, Families with children, Bar scene, Kids
Open Hours
10:00 am - 10:00 pm
11:30 am - 11:00 pm
11:30 am - 11:00 pm
11:30 am - 11:00 pm
11:30 am - 11:00 pm
11:30 am - 12:30 am
11:30 am - 12:30 am
Location and Contact Information
  • Address: 71 Isham Rd, Blue Back Square, West Hartford, CT 06107-2205
  • Location: United States  >  Connecticut (CT)  >  West Hartford
  • Phone Number: +1 860-233-5588

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?