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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar, Mexican, Southwestern, Pub
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Serves Alcohol, Table Service
Reviews (38)
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38 results
Traveler rating
5
11
10
6
6
Traveler type
Time of year
LanguageEnglish
Traveler rating
5
11
10
6
6
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Reviewed November 1, 2019

My husband and I stop by a couple days a week after work to wind down and catch a bite before heading home. My husband is a big fan of their fajitas and I just love their margaritas of the month for $5. They have...a great afternoon staff and a menu full of great values, from their 3 for $10 to their 2 for $25 meals.More

Date of visit: October 2019
Helpful?
Reviewed March 2, 2019

Ordered food - waited too long. Then tacos and burgers came out. Tacos were so cold I wasn't sure if they were suppose to be cold. Sliders didn't come for one in our group. Said they delivered to wrong table. Waited, waited, finally arrived! Then...I thought I lost my car key in there. Called right after, said they didn't have them. Called again at closing, on hold, said they didn't have them. Went next day, manager said they didn't have them. Hostess ACTUALLY looked and they were in the hostess stand. Terrible service! Obviously they never looked for them! Never going back.More

Date of visit: February 2019
Helpful?
DylanT605, Owner at Chili's Grill & Bar, responded to this reviewResponded March 4, 2019

Hi there, we're sorry to learn about your experience. A wait like this is not typical or acceptable. We want all of our guests to be seated as quickly as possible so they can begin their experience. Your feedback will be shared internally with the...More

Reviewed January 11, 2019

The last few times I have eaten here, I had a really decent meal, went one time for a business lunch with 2 others, and again recently with the Mrs. Both visits were good enough to write a review. Their burgers, ribs, and both chicken...and steak 'guiltless grill' items were good. I had the chicken and steak and was pleasantly surprised about the steak. Mind you, it's not a steakhouse prime cut, but for lunch it was just right and it was a pretty decent cut. Rachel waited on us for lunch both times, and she was very attentive and pleasant both times! I also feel they have the best tortilla chips for any restaurant, we sometimes get them as takeout at work. The only thing that the place needs is some fresh paint, and maybe a thorough cleaning of the entryway, it's getting a little tired.More

Date of visit: January 2019
Helpful?
Reviewed August 7, 2018

We like this restaurant for lunch. The food is good and the portions are okay. The service is good and they provide items as requested. If you join their club, you get free chips/salsa and other deals.

Date of visit: August 2018
Helpful?
Reviewed April 21, 2018

I am updating my 1-star 9/24/17 review. Four of us went for lunch. The hostess seated us promptly, the waiter was attentive and outstanding, and the food was serviceable to very good. Best was: chicken Alfredo, bacon burger, guacamole and chips. Special are a great...value, and even regular meals are reasonably priced. Fortunately, past problems appear to have been corrected. Chili's is a nice place for an informal lunch.More

Date of visit: April 2018
Helpful?
Reviewed December 12, 2017

We've eaten at various Chili's and been happy with our meals and service. We were cordially greeted and seated in less than 10 minutes, since it was a busy Friday night. Our server was initially busy so another came over to get us started--a very...nice touch. We ordered and our food came out in a timely manner. Both of us enjoyed our meals. We paid the bill and headed out to our car. Upon seeing our car, we were shocked to see it covered with a milk shake all over the roof and down the sides. We can only assume someone from the Friendly's next door didn't like their shake and threw it on our car. We went back inside to report the issue and everyone was terrific. The most appreciated help came from the greeter Paolo, who got a bucket of water and a cloth and wiped off all of the milk shake from our car. We really want to thank the management and staff for how they handled this problem above and beyond!!More

Date of visit: December 2017
Helpful?
Reviewed November 15, 2017

While this is a Chain we haven't been there in a while. Thought we would give it a try since former visits were good. The room was chilly which became a little uncomfortable. We ordered appetizers and salad. The appetizers were ok and the salad...was wilted. The server took the salad off the tab. The tableside checkout devise didn't spit out a receipt so we hailed down the Manager who did manage to print one from the register. Server seemed miffed that we had to ask for a receipt.More

Date of visit: November 2017
Helpful?
Reviewed November 13, 2017 via mobile

I went with friends who said they just refurbished the place, the location is is central. We did their happy hour, price was reasonable food [wings and margaritas] good quantity and the service was standard. I would return.

Date of visit: November 2017
Helpful?1  
Reviewed September 24, 2017

Our party of 6 went to Chili's on Sat 9/23/17 at 1:40 pm, expecting a birthday lunch. Walked in, and a dozen people were at the front, with no one there. After 5 minutes, I found a waitress, who said she would send "the manager"...right to the front desk. Can't imagine why she needed me to tell her that. A person came to the front, and said it would be a 30-minute wait for a table, even though there were plenty of empty tables. I asked why. She said: "We are very short-staffed, both waitpersons and kitchen staff." I asked why they hadn't called their subs. She said, "I'm not the manager." I asked why there wasn't a sign in front, saying there was a problem. Again: "I'm not the manager." She said she was sorry. I asked what she was going to do about it. Again: "I'm not the manager." I could have asked for the manager, but was afraid of the response. We walked out. Yet people were still waiting! To paraphrase McLuhan, it must take an act of religious faith to remain to pay money to a restaurant where you are treated like dirt, no matter how good the food is. I cannot imagine why a person would buy into a franchise, and then run it into the ground.More

Date of visit: September 2017
Helpful?
Reviewed February 13, 2017

The secret to a successful relationship during dinner? Show up early and often as you can. Maybe a small smile or eye contact in passing while serving others if not readily available offers the most basic gesture of acknowledgement all diners crave. It's why we...go out to eat in the first place. So although the food itself was delightful, the customer service elements is not unimportant as well. Customer service needs improvement. A lengthy wait to be served is not Chili's way of things overall.More

Date of visit: February 2017
Helpful?1  
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Questions & Answers
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veggi
June 6, 2018|
Answer
Response from Michael A | Reviewed this property |
This is not really a question. However, if you want to do anything, write to the franchise owner: Brinker International 6820 LBJ Freeway Dallas, TX 75240. Be sure to do it by letter, not e-mail. State the... More
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Frequently Asked Questions about Chili's Grill & Bar

Yes, Chili's Grill & Bar offers takeout services.

Chili's Grill & Bar is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3
  • Value: 3.5
  • Atmosphere: 2.5