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2
Sat, 1/16
8:00 PM

Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
$12 - $55
CUISINES
American, Contemporary
Special Diets
Vegetarian Friendly
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meals, features, about
Reviews (39)
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17
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LanguageEnglish
Traveler rating
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8
5
1
8
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Reviewed August 30, 2020 via mobile

Late afternoon lunch with the family. The calamari app was salty, the hot lobster roll was small compared to other places in CT, the hamburger was very greasy & the burgundy chicken was just ok. Service was slow.More

Date of visit: August 2020
Helpful?
chapterone_ct, Owner at Chapter One Food & Drink Guilford, responded to this reviewResponded September 4, 2020

Mark, thank you for your review. We really do appreciate the feedback. We are sorry to hear that you did not have a great experience with us. Our culinary team strives for excellence & we're disappointed you didn't enjoy your meal. We'd love to give...More

Reviewed August 12, 2020 via mobile

Beautiful restaurant right on the guilford green. wait staff is awesome, and friendly. food is absolutely amazing. a must try when in the area.More

Date of visit: August 2020
Helpful?
chapterone_ct, Owner at Chapter One Food & Drink Guilford, responded to this reviewResponded August 18, 2020

EliteReviews O, WOW! Thank you so much for this fantastic five star review. We are so appreciative and cannot thank you enough for your kind words. We strive for excellence, from food to service to decor, and are always happy to hear when our guests'...More

Reviewed July 22, 2020 via mobile

Before I get into the meat of the matter, I direct the reader to the recent reviews that vary widely. All—good and less good—ring true. But particularly noteworthy is the Owner’s attentive response to each, which is a very good sign of commitment to hospitable...customer service. Okay. I don’t want to repeat prior reviews. Let’s take a step back and acknowledge that restaurants are in an extraordinary tough spot as they seek to both meet our demands for an excellent experience while taking the necessary cost and PPE containment measures in an environment of significantly higher operations costs. So something has to give, like food costs, service, and/or menu prices—and typically all three get serious vetting. So, this is context. Chapter One is housed in a beautiful building directly on the Guilford green and could not be a more inviting presence. Staff are equally and warmly inviting. Interior well-spaced tables are buttressed by rear patio and lawn tables. Attractive in all respects. Pablo is our server. He is fantastic and we were so lucky by his deep global gastronomic experience that included startling stints in Lyons and Shanghai. He is recent to Chapter One but possessed easy familiarity with the menu, wines and kitchen. Despite the demands of his other tables, Pablo managed our experience with knowing expertise. Food standouts: Scallops app beautiful and toothsome; chowder a buttery creamy extravaganza; salad with added flat iron steak more than the sum of its parts. Only miss was the special $55 rib eye that was just a poor quality cut and thusly hard to slice and benefitted too much from its accompanying potato foundation. Wines: the Sancerre Sauvignon Blanc absolutely delicious. The Zin a lesser experience. The final tab for 3 was $220 plus tip, incl the wine ($80). And here’s the rub going forward: Is the new eating out experience justified by the new higher menu prices and understandably compromised standards despite stated commitments to excellence on all fronts? Proof will be in repeat visits after the glow of just getting out wears off, but the word problematic comes to mind. Wishing all restaurants fare sailing through choppy waters.More

Date of visit: July 2020
Helpful?2  
chapterone_ct, Owner at Chapter One Food & Drink Guilford, responded to this reviewResponded July 26, 2020

Alan, first & foremost, our sincerest gratitude for writing such a thorough & kind review. We’ve had to take many, many deep breaths these last few months, that’s for sure! It takes a true restaurant aficionado to understand and appreciate this industry in general, let...More

Reviewed June 15, 2020

Sitting outside was wonderful. It was a beautiful day and they did a great job with social distancing. The staff was friendly and the manager checked in, but the waiter was slightly on the inattentive side. The food was overpriced, overcooked, and poorly presented. If...it wasn't for the company I was with it would have been a total waste. I know this time has been challenging for everyone but to have my first meal out in ages be such a let down was a big disappointment.More

Date of visit: June 2020
Helpful?
chapterone_ct, Owner at Chapter One Food & Drink Guilford, responded to this reviewResponded July 6, 2020

Vickie, thank you for your review. We really do appreciate the feedback. We are sorry to hear that you did not have a great experience with us. Our culinary team strives for excellence & we're disappointed you didn't enjoy your meal. We'd love to give...More

Reviewed May 31, 2020

This restaurant has gone through some previous mutations. When it was "Whitfield's," it was awesome. Then, it became "Devine's." Nothing to write home about. However, now as "Chapter One," I'm done! I want to support local businesses amid this pandemic, but I'll either wait longer...in quarantine, or take my chances with the virus itself. Outdoor seating available. There were two fire pits smoldering smoke on customers. Why pits were burning is beyond me. It's 1 pm, and 70 plus degrees. The smoke was eventually overbearing, and couldn't relocate to another table. Needless to say, our clothes smelled of smoke. As far as the menu, be prepared to see $30 plus main entrées. I wasn't paying that much for lunch. So, we decided to scale it back, We ordered the Chicken Sandwich, and the Tomato and Cucumber Salad with Grilled Chicken. How hard can it be? The chicken was dry, cold, and over cooked. You can tell it was sitting there with charred black edges.The bread on the sandwich wasn't toasted... it was burnt, black. The salad was a package of spinach from Stop 'N Shop, diced plum tomatoes, sliced pickles, and dill drench in pickle juice. "One and done!" We will not go again. I'll wait for the next evolution of this restaurant. We left a 30% tip because it's not the waiter's fault. Both our daughters are waitresses. I get it.More

Date of visit: May 2020
Helpful?
chapterone_ct, Owner at Chapter One Food & Drink Guilford, responded to this reviewResponded June 8, 2020

Daniel, thank you for your review. We really do appreciate the feedback. We are sorry to hear that you did not have a great experience with us. Our culinary team strives for excellence & we're disappointed you didn't enjoy your meal. Your feedback regarding the...More

Reviewed February 16, 2020 via mobile

Nice setting , good service.. entrees expensive and lacked flavor. Veggie sit fry was like rice-a-Roni :salty,lacked texture of fresh veggies- just some peppers,no substance . .... Cajun pasta was like kraft Mac and cheese w some chicken and spinach and again some peppers.. will...not return need lots of water to flush out sodiumMore

Date of visit: February 2020
Helpful?
chapterone_ct, Owner at Chapter One Food & Drink Guilford, responded to this reviewResponded February 17, 2020

blizzard98, thank you for your review. We really do appreciate the feedback. We are sorry to hear that you did not have a great experience with us. Our culinary team strives for excellence & we're disappointed you didn't enjoy your meal. We'd love to give...More

Reviewed November 17, 2019

We've eaten here a couple times for dinner and twice for happy hour. the food and service is consistently excellent. Portions are large, prices reasonable, variety excellent.More

Date of visit: June 2019
Helpful?
chapterone_ct, Manager at Chapter One Food & Drink Guilford, responded to this reviewResponded November 21, 2019

Landmarkfinder A, thank you so much for this fantastic five star review. We are so appreciative and cannot thank you enough for your kind words. We strive for excellence, from food to service to decor, and are always happy to hear when our guests' have...More

Reviewed October 9, 2019

Our second time here. This time with another couple. I love the atmosphere, good menu and wine list. The food was very good. We must have gone on a bad night, the service was very slow, though they were apologetic.More

Date of visit: October 2019
Helpful?
chapterone_ct, Manager at Chapter One Food & Drink Guilford, responded to this reviewResponded October 15, 2019

Annie62arpi, thank you so much for this great review. We are so appreciative & cannot thank you enough for your kind words. We strive for excellence, from food to service to decor, and are always happy to hear when our guests' have enjoyed their experience...More

Reviewed August 15, 2019

One star review folks are either stodgy or well... something. This is our favorite spot in Guilford and we have not once been disappointed. Good prices for the quality, which in my experience has been excellent. Amazing happy hour which I believe is every day...now. Treat yourself to the bacon wrapped dates.... not a happy hour item, but worth it for sure.More

Date of visit: August 2019
Helpful?
chapterone_ct, Manager at Chapter One Food & Drink Guilford, responded to this reviewResponded August 28, 2019

Lauren L, thank you so much for this fantastic five star review. We are so appreciative and cannot thank you enough for your kind words. We strive for excellence, from food to service to decor, and are always happy to hear when our guests' have...More

Reviewed July 26, 2019 via mobile

Chapter One is a place you don’t want to miss if you are near Guilford. The service was amazing. Matt was our server, beyond nice. The food was outstanding! Large portions and simply delicious. Each of us had a different meal, all of them were...delectable. Can’t wait to go back.More

Date of visit: July 2019
Helpful?1  
chapterone_ct, Manager at Chapter One Food & Drink Guilford, responded to this reviewResponded July 28, 2019

WOW, thank you so much for this fantastic review tessajt1998~ we appreciate it very much. We strive for excellence, from food to decor to service, and are always happy to hear when our guests have enjoyed their experience. (We think Matt is pretty great too...More

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