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All reviews hash browns blueberry pancakes burger pie soup chicken strips french dip breakfast burrito sandwiches fries chilli potatoes tin ceiling the million dollar highway food was great historic building friendly service
On Saturday Oct. 10th, my husband and I drove up to Silverton from Durango to experience the views of the Million Dollar Highway which was a beautiful drive. Once we arrived in Silverton, we stopped at the Brown Bear Cafe for late breakfast. It was...a nice, comfy setting and started as a pleasant experience then went to hell in a handbasket!
I had the French Toast which had a nice flavor. My husband ordered the breakfast special which we were told had bacon, sausage and ham mixed in scrambled eggs. When he tasted the eggs, the sausage was NOT a typical breakfast pork sausage. It tasted more like the Italian sausage you get on pizza (which doesn't treat my husband well). We asked the waitress if it was Italian Sausage and she wasn't sure but would take it back and check.
We were seated next to the kitchen and we could hear a man (who was the Owner) raise his voice after some conversation with the waitress, "it is the SAME sausage we've used everyday..." and the waitress told him, well they did not like it and want it without the sausage. We heard him say we would have to pay for (2) Specials even though we sent back the first one. We did not have a problem with that. When the waitress went back to get my husband's 2nd plate (without sausage), a yelling match ensued between the waitress and Owner. The Owner wanted to confirm with the waitress that we were paying to (2) Specials. She argued we should not have to. WOW! It got SO LOUD that the tables on the other end of the restaurant by the front door heard everything that was going on.
We were so embarrassed! We wanted to just pay and leave but I was scared that the Owner would come chase us down. He was THAT MAD!
Well, the waitress quit and walked out. Sorry to say that the Owner never came out to talk to us and apologize for the scene that had just happened. People were staring at us and the other wait staff.
We got up to pay so we could get the heck out of there! I heard the ladies at the table next to us say, "I cannot believe they are paying for those (2) Specials and did not even get to eat". So $46 dollars later - we left after eating only my breakfast, drinking about a 6 oz glass of milk that cost $3.95, 2 cups of the worst coffee (in an earlier review someone said "crappy coffee' - agreed!) and a hungry husband.
Maybe the Owner was just having a bad morning - but according to a couple other shop owners down the street that I shared our experience with, they said - "No - he's just that happy every day. Pretty much a full time jerk".
So Mr. Brown Bear Cafe Owner, I hope our horrible experience made you feel better that day.More
Stopped in for lunch. Was told they could prepare a veggie grilled sandwich. It was terrible. The bread was not toasted and the veggies were not grilled. One of the owners clearly didn’t want to prepare anything that required any effort. The co-owner did offer...a credit. Don’t waste your time here, there are plenty of other restaurants in town that are customer service oriented. In business school, you learn the idiom “the customer is king.” That’s a foreign concept here.More
Date of visit: September 2020
Fishmaomkey, Owner at Brown Bear Cafe, responded to this reviewResponded September 14, 2020
Once again because the customer has the attitude “ the customer is king” they have the platform to write whatever they want. True or not. The waitress explained we do not grill the vegi sandwich. Have you ever ate grilled lettuce? There should be a...More