I booked a table for 4 the day before and on arrival, they denied a booking was made. I showed the senior staff member the time I rang from my phone but still persisted I made no reservation. We were having a verbal disagreement but...kept calm as the restaurant was full, and this is when I was asked for a booking reference. I couldn’t help but laugh when this was requested as I have never been given a booking reference for a restaurant. Once threatened with a bad TripAdvisor review, the member of staff wanted to get his phone out and record us. We left the restaurant and went to the neighbouring Italian Job (which was great and highly recommended).
A couple of weeks later I rang back to reserve a table and guess what? No booking reference was given!! Even when I explained our past experience he denied any mention of a reference number!!
I would have accepted it if they were honest and held their hands up and said, we messed up, sorry their is no available table but the way they made excuses and treated us like we were in the wrong is inexcusable. There is no way I would go to that restaurant again, there are better ones in Urmston!!More