I have posted a lot of reviews online and I very, very rarely give a negative review so please take my warning about the way this restaurant does business very seriously. My warning to anyone making a reservation here is to not provide you credit...card in advance. The management here cannot be trusted.
We placed our reservation through our hotel concierge. On the day of our reservation my wife called to reschedule, after being placed on hold were were told the date and time we wanted was not available so were were forced to just cancel. 5 days later, the restaurant charged our amex $450. My wife immediately called to inquire why we were just charged and the man on the line stated it was a no show fee. My wife tried to explain to him that we called and cancelled the reservation but he proceeded to argue with her telling her they had no record of the cancellation. My wife then gave me the phone and I tried to explain that I was right there when she called in and again the man argued with me on the phone arguing that he lost revenue.
As a business owner myself, I am sympathetic to the losses of revenue experienced by most businesses, but we did the right thing, we cancelled our reservation and we cannot be held responsible for their loss of revenue. In addition, it is wrong and even criminal for them to charge our card $450 after we cancelled our reservation. I argued with the man, I explained to him that I would be forced to file a dispute with Amex (Which I have never had to do before) and his response was that I should go ahead and file the dispute. My recommendation to anyone reading this is DO NOT DO ANY BUSINESS WITH THIS RESTAURANT. They cannot be trusted with your credit card information and they cannot be trusted to do the right thing.More
