Food is OK, service is terrible. I'm a local and this establishment consistently offers very slow, indifferent, service. They force you to choose a tip value before the service is rendered and set the defaults at very high values. The service is worth a tip...of zero. My intention is to NEVER visit this establishment again.More
HI Stephanie. We apologize for the slow service you received during your visits. Thank you for bringing this to our attention so we can take the proper steps to improve. Could you please shoot us a private message with the date and time of your...More
I have never felt compelled enough to take time to leave a review on Trip Advisor ... but our dinner last night was so exceptional and delicious that I just had to let you know!! I highly highly recommend Birds to feed a large family...gathering!! The portions were awesome, and the flavors were amazing!More
Thank you for the wonderful review, Sherri! We hope to see you again the next time your family is visiting Durango!
The chicken was tasty, but we expected a full breast and only got s small piece. Wish we’d known they were so small. The garlic mashed potatoes were great. The Mac and cheese was good. Service was quick and they brought it out to our...car.More
Thank you for your feedback, Lee Ann! We appreciate you for bringing this to our attention and we apologize for the small chicken breast. We have shared this with our management team so we can continue to improve. We look forward to serving you again!
We are from the Deep South where we know how to fix chicken & these was not even close to our expectations. Chicken was a bit undercook also.More
Hello Hornsbys! We apologize for not matching up to the chicken you are used to in the Deep South. We're so sorry for undercooking your order as well. A lot of locals and visitors love our chicken, so we hope you give us another chance...More
Pretty good chicken at this place! I ordered 1/2 chicken with tater tots and a salad. I was pretty stuffed. Healthy order of tots, large piece of chicken and tasty sauces. Also have local soft drinks with cane sugar. It had friendly folks and a...nice atmosphere. Watched olympics on TV. I would recommend if you’re in town.More
This places menu is chicken seems to be pretty much the only meat you can get there is chicken so my family of five stop there to have chicken we tried to order chicken she said we don't have any chicken we only have rotisserie...chicken I said okay we'll have some rotisserie chicken she said we don't have any rotisserie chicken needless to say I said your chicken place how the hell do you run out of chicken and we leftMore
Hi HonestTraveler! We apologize that we ran out of our Fried & Rotisserie Chicken when you visited us. There have been major disruptions in chicken distribution lately, due to the pandemic, and we are doing our best to order as much as we can. We...More
Took some time after ordering to get our meal, but it was very delicious! They also offered free video games to play, which my daughter enjoyed. Hope they may consider opening another restaurant in Colorado Springs? 🍗 😉
Our hotel across the street recommended this place, not disappointed. Good fried chicken, great Mac and cheese. I liked that they had old school arcade games set up inside as well. Pricing wasn’t bad either.
I went to Bird's with my family recently while on vacation in area. My in-laws live in area and they wanted to visit because had not gone before. The menu is very chicken focused. My wife had white chicken chili. Large portion but not much...flavor. I had the Banh Mi sandwich which was chicken. Sandwich was ok. Good selection for adults and kids. Large outdoor seating area. Very dog friendly.More
Thanks for sharing your feedback with us! We will pass along your comments to our management team so we can improve and on your next visit, we hope to earn a couple more stars.
We live in Durango and have done take-out with Bird's several times during COVID restrictions and have also had dinner in the bar. Their food is simple, but excellent. I especially like the salads. Their staff is excellent--friendly and competent.
Thanks so much for your awesome review! We especially appreciate your comments about our staff! We shared this with them and it made their day! See you again soon!
Only 1 table of customers when I entered to place an order of 2 fried breasts and 2 fried thighs. I waited in my truck. Girl said she would bring my order out. We ordered only fried chicken as we were planning to eat this...at home with our own sides. When we got home we noticed we did not get what we ordered. We got 2 fried thighs and 2 fried legs. They looked crispy as described on their website and the pieces were juicy but there is no flavor! None at all. I couldn't taste any seasoning at all. I do not recommend the fried chicken. I called the restaurant and told them we did not get what we ordered. Vanessa offered to give us a refund immediately but I suggested we get the breasts we were shorted and she agreed. I thought maybe the breasts would be better. No, the fried chicken is not good.More
We are so sorry we gave you the wrong pieces of chicken when you visited us. We are also sorry that you found your fried chicken to be bland. We have been getting great feedback on our brand new fried chicken, but completely understand that...More
We visited Bird’s twice on our trip. The food was very good and tasty. My 7 year old son and I fell in love with the Mac and cheese. My Cluck Norris was very flavorful. Others in our group also loved the biscuit sandwiches. We...didn’t try any of the rotisserie but had both the breaded thigh and breast. The only slight issue was on the second trip was with my wife’s chicken and waffle plate. The breaded thigh had a great deal of tougher, grisly meat. Another at our table had the same order and was just fine. We understand things happen and didn’t bring it up. I’m sure they would have offered another.More
Thanks for your awesome feedback, Heath! We are so glad to hear you enjoyed your Cluck Norris and that your group loved the Biscuit & The Bird sammies! So sorry about your Chicken & Waffles being subpar. We have shared your comments about that with...More
We have enjoyed Birds restaurant since it opened. However, we picked up dinner tonight ordering favorites from past visits. The grilled chicken sandwich was shredded, mushy chicken, slathered in sauce. The usually great Mac and cheese was watery macaroni with barely noticeable cheese on top....The Big Green salad with “roasted” chicken was very small, mostly lettuce and kale with shredded chicken, I think, an over-ripe piece of avocado, two cherry tomatoes and a very small piece of pink, soggy, possibly canned chicken? We will not return.More
Thank you for sharing this, Pamela. We sincerely apologize for disappointing you on your last visit. We will share your comments with our entire team, as the mistakes that were made do not align with our standard of food service. To be clear, we never...More
The chicken was so juicy and just fell off the bone. And tasted amazing. Better than I cook at home. Unfortunately, we were just passing through Durango, CO. Wish there was a Birds in Wisconsin. Highly recommend this restaurant if you're looking for a better...than home cook meal with a reasonable priceMore
Thanks for the awesome feedback! We look forward to seeing you on your next trip to Durango!
Lame. I do want to love you, Bird’s...My Animas Hot Sammie had a frisbee? Hockey puck? Rock? Covered in a delicious hot sauce, with a great kale slaw, and pickles....BUT the chicken was inedible! It should have been a brined, juicy, and succulent breast and...it was not. Sad face.More
Thanks for your feedback, Mtnseastar. We apologie for your overcooked piece of chicken. We usually get fantastic feedback on that sandwich, so we really take it to heart that we made a mistake in preparation and disappointed you. We look forward to making it up...More
