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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Asian, Chinese
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Wheelchair Accessible, Table Service
Reviews (17)
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17 results
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3
8
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1
3
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LanguageEnglish
Traveler rating
3
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1
3
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Reviewed May 4, 2020

Had an issue with my order this evening. Called the restaurant to let them know hoping our food could just be remade. The lady on the other end of the phone started screaming and yelling at us. So I go back to the restaurant with...all our food so I can show them the issue... The lady running the front shoves the front door open and starts screaming and yelling at me. I had a $63.94 order. I didn't want a refund till I was treated very rudely by the face of the restaurant.More

Date of visit: May 2020
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Reviewed January 7, 2020 via mobile

I am so disappointed! This used to be one of my very favorite restaurants. It won numerous local awards, and each was well deserved. Under the new ownership I have eaten there 6 times. Each time was progressively worse. However, I have to say I...am completely done. Today, everything we tried was dried out or overly slimy. When we would go back they never refilled anything. The most pathetic was that the sweet-and-sour sauce had been watered down to a purely water based red dyed, solution. I worked at Chinese restaurants for 8 years. The food that was served today would never have passed at any of those restaurants. On top of the poor quality of the food, when I asked for fresh rice because the other was dried out, the woman acted as though I was being completely ridiculous. Rice is cheap! The biscuits were hard, they never refilled the green beans, the teriyaki chicken skewers were like "saw dust" according to my husband, and the rice noodles were dried out and crunchy. They added sushi when they first opened but that was gone. Final straw was that when we paid the bill it had cost us about $13.00 a piece. Not a bad price for any meal, but today we couldn't even find $6.00 worth of edible food each. I miss the old owners. Save your money and your tummy, and try something else. I missMore

Date of visit: January 2020
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Reviewed July 16, 2018

First time customer and we were not disappointed. The lunch buffet was truly some great soups and a big variety of our favorite Chinese dishes. The food was hot, fresh, and delicious. Staff was very efficient and friendly, and the buffet was very reasonable -...read: "all you can eat for under $9." OMG, how full can I get?! The restaurant was very sanitary and they do it right the first time, i.e. finish one plate, staff removes it for you right away, grab a clean plate, start over with filling it up, repeat. You can also order off their huge menu, and the portions are over the top. Kid friendly and locals love it. Me too now. Since they have 2 locations here, we will eat a buffet lunch at the other store on Uintah Street next time and do a comparison.More

Date of visit: July 2018
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Reviewed March 12, 2018

I have known of this location for years but have not tried it before. It is near the library on S.8th Street and an easy walk from the library. I decided to check it out oday and was pleased to discover that they offer a...very nice lunch buffet. There are many options. The most important aspect is thatt all the dishes I tried were fresh and flavorful. The one exception was the egg foo young which was hard and dried out. There were many dishes I not try due to my allergies: shrimp in particular. There were noodle dishes, 2 soups, egg rolls, I have gone to another buffet further south on Star Ranch Road. The quality here is much better. In addition, they offer lunch and dinner specials. I arrived just after 11AM: there was plenty of seating and the food was fresh, hot and plentiful. I look forward to returning!More

Date of visit: March 2018
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Reviewed January 4, 2018 via mobile

My wife and I were apartment hunting on the westside on town. We are still new to the area and asked about a local Chinese restaurant nearby. We were informed the Coal Mine Dragon. We were apparently the first to arrive for dinner. Our service...was excellent and efficient. The food also excellent. Since coming to Colorado Springs we have only had a local Chinese fast-food establishment. The Coal Mine Dragon was like finding a diamond scattered in a field of granite. When we are on that side of town, we will definitely return!More

Date of visit: January 2018
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Reviewed October 2, 2017

The food is great. A noon time you will find a very busy place and may wait for a table. It is worth the wait. Best Chinese lunch on the Westside

Date of visit: September 2017
Helpful?1  
Reviewed August 11, 2017

The food here is ok, not great. I know there are different recipes for hot and sour soup, I prefer those with vegetables, and this had none. The moo goo gai pan was essentially a chicken vegetable dish. Flavors were fairly bland as well.

Date of visit: July 2017
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Reviewed June 16, 2017

Under normal circumstances I would give this restaurant a better rating but after today I will probably never eat there again. A friend and I stopped for lunch. I ordered Chicken Chow Mein and my friend ordered the buffet. When my food arrived I took...three bites: a bite of rice; a bite of what I hope is chicken; and a bite of the vegetables. The Chow Mein was extremely watery and lacked the normal flavor and consistency it had on my many other visits. I decided to send it back and the server (Chang) told me I would not be charged for it, only for the buffet. When I received the check the two buffets were on it as well as the chicken chow mein. When I asked the server she said "Because I had eaten half of it (which I did not), I was going to be charged for it. When I brought this to the attention of the cashier who I'm assuming was the manager on duty he said, "You ordered it, there was nothing wrong with it, so you have to pay for it." The other man at the register said it wasn't watery it was "Gravy." My question is, how could the manger know it was good unless he tasted it after I returned it? The long and short of this, dispute any charges over what you return with your bank. You should not be charged for something when you return it. Growing quite angry over the lack of customer service skills this wimp of a man had, I told him I would send my complaint to the local news station. That is the next step of this process. Customers who have frequented a restaurant, and have never complained about the food, should not be treated this way when they do send something back. It's not right, it's down right dishonest. SHAME ON THEM!!!More

Date of visit: June 2017
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Reviewed May 2, 2017

Ordered takeout and was pleasantly surprised by the quantity, the quality and fast service. The sesame chicken is off the charts and my wife is still raving about her chicken with vegetables (so much chicken "all the way to the bottom of the container"!

Date of visit: May 2017
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Reviewed October 20, 2016 via mobile

Have ordered from here dozens of times and they never disappoint. They cook with healthy oils and NO MSG so that's a big plus!

Date of visit: October 2016
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Frequently Asked Questions about Coal Mine Dragon

Yes, Coal Mine Dragon offers takeout services.

Yes, Coal Mine Dragon offers delivery services.

Coal Mine Dragon is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3
  • Value: 4