We went to celebrate my daughter's birthday. We had reservations and were seated promptly at an outdoor table with a beautiful view, our drink and appetizer orders were taken within a reasonable amount of time. However, that is where anything good about our dining experience...ends. Our waiter took our orders and then he NEVER came back to check on us. He never refilled our water or other beverages. Never checked to see how our food was or if we needed anything else. Twice we had to flag down other staff to ask for our waiter. Our food was presented within a reasonable amount of time, however our daughter's filet mignon, which she ordered rare/medium rare, was overcooked to medium. We again had to flag down someone to get our waiter. He took her plate and said they would make it right. Mind you, she ordered her filet rare/medium rare which should only take about 3 minutes per side to cook properly. 25 minutes later her replacement plate arrived, and the filet was cooked to well done this time! Absolutely ridiculous! The waiter had her cut it in front of him and he didn't know what to do, so we asked for the manager. The manager, Julie I believe her name was, came over and we explained the situation to which she rolled her eyes and proceeded to argue with us about everything! She took the plate, said she would take care of it, and stormed off with a terrible attitude to us. After an additional thirty minutes of being ignored, I asked my husband to please find the manager and figure this out. By this point we just wanted to pay our bill and leave. My husband went to the area where the manager could be found, and she proceeded to argue with him and roll her eyes at him and basically refused to make things right. My husband asked if the owner was in to which Julie said he had just left, but that she had already spoken to him and that he also agreed with her that the filet was not overcooked. She continued to argue and have a bad attitude. My husband then asked for the bill, and Julie removed my daughters order from it. He asked her to please add the ruined dinner back to our bill, as this issue was not about the money but rather about principle, horrible service and customer service, and a ruined birthday dinner. We paid the bill and left, and we will never go back. Honestly, the food the rest of us had was decent, but to be treated so poorly by the manager is just abhorrent. We are not really picky people, we understand that everyone has an "off" day, but this was bordering on abuse. All my daughter wanted was her filet mignon cooked rare/medium rare (not medium, not medium well). None of us deserved to be treated with such disrespect.More