Having dinner at this lovely restaurant was a special treat for us on our Solvang trip. Delicious food and friendly and attentive waitstaff.

We were told the wait was 20-30 minutes, we waited 45 minutes to be seated. Our waiter was rude and unprofessional. My husband had a question about an item, and the waiter was so rushed he just took my menu and started walking away! We...said "Excuse me sir, we have a question" as though we were the ones bothering him. We had to ask for water 3 times before it actually arrived at our table. And and repeatedly had to request for refills on water. When our food did arrive, I received the wrong dish, the waiter's assistant called the waiter to our table, it took him 4 minutes to arrive, he realized he made the error, no apology no explanation, he just grabbed my plate and walked away. 12 minutes later my dish arrived, by then my husband was done with him meal, which he shared with me. I received a bowl of watery, tasteless flavorless noodles with such a small amount of sauce that totally tasted like Heinze tomato sauce from the can. When I did place my order I asked the waiter if the meat sauce was very meaty because I don't prefer the watered down sauces, he says "yes, the sauce has a lot of meat". I took a photos of my dish but can't upload it to tripadvisor. My noodles were pale white, hardly any meat in the sauce, which was bad enough considering there was such a small amount of sauce at the bottom of the bowl. Lazy cooking. The girl who finally refilled our drinks asked "how's everything?" I said to her, "not very good actually, it's flavorless, no seasoning, hardly any sauce". She says "ok", and just walked away. LOL. Lazy cooking, tasteless food, terrible customer service.More

TL;DR : DO NOT WASTE YOUR MONEY, AND MORE IMPORTANTLY, YOUR ***TIME*** AT THIS RESTAURANT!!! Full review: I was really hoping to like this place, but the HORRENDOUS customer service absolutely KILLED it for me. When we arrived, we had a 35 minute wait, which...was fine, but when we were seated, they barely gave us a few minutes to review the menu and order. Ironically, once we ordered our food, no one came to check up on us for over an HOUR. I consider myself a pretty patient person and don't mind waiting for food, but the restaurant could at least have done a better job communicating that our food was taking longer than expected. Not once did anyone come by and see how we were doing, and we finally had to ask for a water refill after an HOUR. I understand that in these hard times, restaurants are understaffed and suffer longer waiting times, but when I am IGNORED for an hour without an explanation, that is just unacceptable. When our food finally arrived, no one even acknowledged that we had just waited an hour for our food. A simple apology - *words* - would have been appreciated. To top it all off, when I approached the manager at the end of my meal, he gave me the most insincere apology of all. I didn't ask for anything from him, I just explained how my experience was extremely disappointing, and to please communicate better with his customers in the future. I also work in customer service, and I am constantly looking for ways to help customers have the best experience possible. Unfortunately, it does not seem to be the same with this restaurant. It was clear that this manager/owner was not apologetic whatsoever with how his restaurant performed, and that is the worst part of all. As for a review of the food - the pasta was decent, but I've had much better creme brulee.More