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2
Sun, 6/20
8:00 PM

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MICHELIN
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Food
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MICHELIN Guide's Point of View

One MICHELIN Star: High quality cooking, worth a stop!
Very comfortable restaurant
Reviews (198)
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LanguageEnglish
Traveler rating
116
42
17
9
12
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All reviews tasting menu incredible food every bite for special occasions san jose michelin horses chandeliers diners california downtown
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Reviewed November 12, 2020

This review is for the Restaurant Manager Josh. Our experience on Saturday was unlike anything I've ever experienced. We were very excited to celebrate here and were met with the worst treatment you could imagine. We weren't comfortable with the new check in procedures that...we didn't know About changed after covid. No problem but we asked if we could get seated without such personal things being asked of us. We were told absolutely not and while deciding, the hostess retrieved the manger Josh who came out and said "not tonight guys maybe next time". We were shocked that he basically didn't even let us finish deciding and asked us to go. Upon departure I verified since they cancelled our reservation, that they wouldn't be charging my card. The hostess and Josh both answered "we will make sure your card is not charged" Sure enough last night. 5 days after our reservation we were charged $150. I just called and spoke with Josh who said he remembered us and his answer to me was "Guess they changed their mind" I asked who authorized and said he Jeffery must have. I asked him if he communicated with someone named Jeffery that he guaranteed my card wouldn't be charged and he said "nope". After two minutes of the most horrific treatment the manager hung up on me. I called back and he says "your going to have to call back on a weekend" and hung up on me again. So i don't even know who to reach out to to get my $150 back that they said they wouldn't take. I asked for jefferys number and a owner and all I got was a hang up And a No. I'm at a loss for words.More

Date of visit: November 2020
Helpful?4  
Reviewed October 7, 2020

We had the tasting menu and nothing special neither memorable. The owner stopped to chat a little with each table, but passed ours before giving us the "not thank you" look. Maybe we did not look "wealthy" enough to be there. Anyways, we did not...feel welcome and will not return.More

Date of visit: October 2020
Helpful?3  
Reviewed October 3, 2020 via mobile

The staff did an incredible job with outdoor dining. Food came very quickly and was delicious. Not a lot of tables so make a reservation in advance. Did a great job tenting the area and putting up outdoor chandeliers. The king crab soufflé was delicious...as always (1000% recommend - perhaps in the hall of fame).More

Date of visit: September 2020
Helpful?2  
Reviewed March 19, 2020

The Plumed Horse, Saratoga Ca, and Owner Joshua Weeks has no sympathy for two guests that prepaid $490 for their Valentine's Day dinner. Those repeat customers became sick and stayed home, so other diners at the one Michelin starred Plumed Horse did not also get...infected. If you value your restaurant reservation deposit for the Plumbed Horse, it is best to stay away and tell your friends. At least as long as Joshua Weeks owns the Pumbed Horse in Saratoga, California. Even worse, if Josh Weeks did that to use, one wonders how he treats his employees if they are sick. "Come to work, infect the other employees and the customers, or you lose your job," he might be doing! This lack of consideration, respect of the customer, and ignorant approach towards sick customers are especially frightening in light of the coronavirus (COVID-19). This approach to customer satisfaction will probably be right for the other restaurants Joshua Weeks owns on the same Big Basin Street, namely La Fondue, Pasta Armellino, and Plumed Horse Chocolatier By Angelica, While airlines, hotels, other restaurants adjusted their policies to accommodate sick customers, Joshua Weeks, the owner of the Plumbed Horse, kept our money. Here is what happened. We made Valentines' Day dinner reservations and secured the reservation with a Chase Reserve credit card. A couple of days before Valentine's Day dinner, we got sick and called the restaurant and promised if we got a refund, we would eat their several times again, so the restaurant does not lose any money. But that was not good enough. But Weeks said no to the refund but offered credit on future meals. I suspect the Pumbed Horse restaurant in Saratoga California was quickly able to rebook the table given the fact they were fully booked (according to Opentable), and they only have about twenty tables in the main dining area. So Joshua Weeks got paid twice. Reluctantly, the restaurant said, "OK, we will keep your $490, and you can use it on upcoming meals." So on March 7, 2020, we returned and had a meal and some wine for about $190. Josh weeks refused to honor the balance of $300 still owed. Then upon departing, Joshua Weeks felt compelled to shout out in the bar entrance area with about twenty customers present and insult to my wearing an SF 49ers jacket. Joshua Weeks of the Plumbed House is a real class act. Don't let him and his restaurants rub off his charm on you.More

Date of visit: February 2020
Helpful?6  
Reviewed March 14, 2020

I came here with friends to have dinner, I ordered one bottle of red wine (exquisite) the service was great and what made it even better was my dish, the Wagu Steak which was to die for. It almost feels like it melts in your...mouth with every bite. Price is a bit high but I would say come and experience this delicious exotic place at least once every year. Worth every penny!More

Date of visit: February 2020
Helpful?
Reviewed February 11, 2020

The food & service is good, but I think it's overpriced for what you get. Better a=lternatives in this area.

Date of visit: March 2019
Helpful?1  
Reviewed January 20, 2020 via mobile

It was by the best diner of my life. Incredible staff, incredible food & & wine. Everything was just perfect.

Date of visit: October 2019
Helpful?1  
Reviewed December 10, 2019

We have gone here for special occasions for several years. What started as a real treat has dipped in our last two visits, with spotty service, very expensive food for the quality. Will not be returning, sadly, since this is our hometown. Like Le Papillon...in San Jose much better for the value and quality and service.More

Date of visit: May 2019
Helpful?2  
Reviewed November 13, 2019

lived near downtown for two years, and never really got the chance to go there till recently. Pleasantly surprised to find such high-quality restaurant so nearby. Definitely will go again.

Date of visit: October 2019
Helpful?
Reviewed October 16, 2019 via mobile

We were offered the chef’s table overlooking the kitchen - recommended. Was great to see how the chef deftly handled huge cuts of meat and yet still oversaw each and every plate coming out of the kitchen. The highlight was the cheese soufflé - worth...adding. The duck course was overly salty (to get crisp skin you have to salt generously but then the accompanying sauce was also salty... altogether too salty) other than that the meal and experience was wonderful and recommended.More

Date of visit: October 2019
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Questions & Answers
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diana z
February 18, 2019|
AnswerShow all 5 answers
Response from Janet C | Reviewed this property |
Yes, saw folks in jeans and sneakers, but would suggest nice shoes
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Joe M
December 26, 2015|
AnswerShow all 3 answers
Response from Janet C | Reviewed this property |
There is no dress code. I've seen people in jeans and sneakers while we were dressed up.
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Frequently Asked Questions about The Plumed Horse

The Plumed Horse is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4.5
  • Value: 3.5
  • Atmosphere: 4.5