I really wanted to enjoy Thelma’s. Great reviews. I was excited to give it a try. It appeared to have local folks frequent the restaurant. It wasn’t too busy at 8:45 a.m. on Sunday, 7/22. The manager was chatting with a lady who was eating...alone, so he told us to sit anywhere.
Between the manager working the front of house and two wait staff, no one came to the table to give us a menu or ask us if we wanted coffee or something to drink. So we grabbed a menu and silverware from the adjacent table. Once we decided what we wanted to eat, we laid the menu to the side to signal the wait staff that we were ready to place our order. Still no service.
Another family came in and sat at the table next to us. These folks were recognized locals and the male waiter immediately greeted them and serve them.
Still we waited as the staff took food orders from the adjacent tables, but never stopped by our table. And the manager was still busy sipping his refreshment and chatting up the single lady seated near the entrance door.
After 15 minutes, my husband informed him that we had been waiting for 15 minutes while he ignored us and the wait staff took orders from families that had arrived after we did. He briefly apologized but did not offer to take our order on the fly.
Frustrated, we ended up leaving.
I’m assuming the food is great, but service is a deal breaker.
I followed up and requested to be contacted by the owner or general manager. No such luck...More