Ordered takeout Tri tip sandwich w/ garlic fries(additional $2). The bill with tax should have been $17 and change. I called the order in by phone. Young lady answered “Hello” and nothing else. I had to ask if it was the Rio Nido Roadhouse.
She...told me the total would be $21 and change so I asked why and was informed it was the gratuity. I told her I didn’t want to be charged a gratuity for takeout and she said OK. When I got to the Roadhouse location to pick up the food I was once again told the price was $21 something so I again said I did not pay gratuity for takeout. Cashier gave me change for a $20, spun around and walked away.
No smile, no thank you, no courtesy! The fries were soggy, limp and not done. The sandwich was not as advertised (no mushrooms). Bad service, bad attitude and inferior food presentation. Never again!More