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The Counter

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369 S California Ave, Palo Alto, CA 94306-1830
+1 650-321-3900
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  • Excellent49%
  • Very good33%
  • Average13%
  • Poor3%
  • Terrible2%
Travelers talk about
“burger” (99 reviews)
“salad” (12 reviews)
Closes in 24 min
11:00 AM - 11:00 PM Hours
American, Vegetarian Friendly, Gluten Free Options
$$ - $$$
369 S California Ave, Palo Alto, CA 94306-1830
All Details
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31 - 40 of 161 reviews

Reviewed June 8, 2016 via mobile

We loved this place and concept - design your own burger, with many choices, ensuring every experience will be different. Works very well to get vegetarian burgers, quick service and friendly staff. Worth returning.

Thank Nicusor T
Reviewed May 15, 2016

This is a nice place for dinner or lunch. service was fast, food was good. Nice place for a quick , healthy meal.

Thank doylek776
Reviewed May 4, 2016

Wow! Amazing choices! Anything from Turkey Burger to Crab Cake. All build your own. Salad, side options and great bar! Fun relaxed atmosphere! Can't wait to come back.

Thank beverlyd226
Reviewed April 27, 2016

This chain restaurant serves good food. I have always ordered the veggie burger and it is consistently good, as are the toppings and extras. Please note that every little thing costs extra here and you may be surprised how much you spend for a couple...More

Thank califbikegal
Reviewed April 25, 2016 via mobile

What more do you want? You are in charge of building your own favorite burger. Choose your bun, burger, cheese, toppings (as many as you want - no extras!), dressing and side order. Being vegetarian their veggie burgers are great! You can even have vegan....More

Thank Janus R
Reviewed April 23, 2016

This was an old favorite of mine and was happy to have the opportunity to revisit it many years after having moved away from the area. I was glad to see that the food continues to be as good as it always was. The ability...More

Thank Turtleliving
Reviewed April 20, 2016

Always busy. Has a good selection of burgers, fries, etc. Choose your own toppings. Both indoor and outdoor dining. Good food but service is variable.

Thank Brenton h
Reviewed April 2, 2016

Quite possibly the dimmest service and management crew we've ever met. We asked for veggie skewers for 5 (they serve them in pairs) and it took them 20 minutes to figure out that they could make us 2.5 orders and charge us accordingly. It took...More

Thank SCalCanz
Angenee T, Manager at The Counter, responded to this reviewResponded April 7, 2016

Sorry to hear about your less than stellar service! That is certainly not the norm for us; although I'm glad to hear you enjoyed your meal. We will certainly evaluate these concerns with the staff. Thank you for your feedback.

Reviewed April 1, 2016 via mobile

We went to the Counter on the busy Friday night, but we waited not so long to be seated. We ordered onion rings (which were the best!), fries with cheese (so nice) and burgers. Everything was delicious! Plates are really big, so we had to...More

Thank OlgaGTim
Angenee T, Manager at The Counter, responded to this reviewResponded April 7, 2016

Glad you enjoyed! Thank for coming in.

Reviewed March 19, 2016

You are given a menu of ingredients to put on your burger. If you don't want a bun no problem. Can easily get expensive as everything added has a price. Can get quite crowed and the noise level is high do to the design of...More

Thank Larkmont
Angenee T, Manager at The Counter, responded to this reviewResponded April 7, 2016

Larkmont, Glad we are a fun place for you and yours! Thank you for coming by.

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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
$10 - $15
Lunch, Dinner
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol
Good for
Kids, Families with children
Open Hours
11:00 AM - 9:30 PM
11:00 AM - 10:00 PM
11:00 AM - 10:00 PM
11:00 AM - 10:00 PM
11:00 AM - 10:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
Location and Contact Information
  • Address: 369 S California Ave, Palo Alto, CA 94306-1830
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: +1 650-321-3900
  • E-mail
Quality meats, inventive sauces, toasted buns, melted cheeses and blended shakes that shout flavor.We’re on a mission to challenge the way people think about burgers. We’re about creative construction. We think life is about experiences. Trying stuff. Learning. Being Inventive. Show us what you’ve got.
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