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The Counter

Certificate of Excellence
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369 S California Ave, Palo Alto, CA 94306-1830
+1 650-321-3900
11:00 am - 9:30 pm
Closed now
See all hours
Sun 11:00 am - 9:30 pm
Mon - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
More Info
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166 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Level Contributor
6 reviews
5 restaurant reviews
Reviewed 2 days ago NEW via mobile

Great place to have some burgers and milkshakes! I had my own version of the famous BBQ, but without bread! Yes! You can have it on a delicious salad!

Thank LuisFabiano S
Marana, Arizona
Level Contributor
63 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
Reviewed 1 week ago

You can create your burger masterpiece at The Counter. Excellent menu! Was here for lunch and tried the WTF - Why the Face. I loved the Hawaiian Bun. So much to choose from. There is inside and outside dining available. Cool location on California Ave. A must go!

Thank Pizazzle
San Jose, California
Level Contributor
52 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed March 1, 2017 via mobile

Let's just start off.. Build your own burger is great fun until it arrives and your wondering how do you eat this?! I'm always trying new things on my veggie burger... Cranberries, apricot jam, goat cheese, grilled onions, sautéed mushrooms, avocados and grilled peppers! I usually need a knife and fork ! This place was clean, full tables at lunch... More 

Thank m r
Level Contributor
16 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed February 4, 2017

Crowded place, but the burgers really deserve a stop here. Cooked to order, very good, fresh ingredients, served with a smile.

Thank Luca S
San Carlos, California
Level Contributor
320 reviews
256 restaurant reviews
common_n_restaurant_reviews_1bd8 80 helpful votes
Reviewed February 3, 2017 via mobile

I like the way you can build your own burger, with quality ingredients and a really good brioche bun. Prices are ok considering that you get what you want in the burgers.

Thank Larry v
Scottsdale, Arizona
Level Contributor
201 reviews
96 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
Reviewed January 27, 2017

Kind of expensive for a burger and fries, but you can select all sorts of option toppings. I like the sweet potato fries. A good burger and decent bar.

Thank billcScottsdale
Level Contributor
4 reviews
3 restaurant reviews
Reviewed December 31, 2016 via mobile

Visited this location of The Counter my very first week in California and since then it has been my favorite location. While I've had OK burgers at other Counters, this one reigns supreme continuously for not only its great food but more importantly for its tremendous dedication to customer service. Emina, our server, was not only really pleasant and efficient,... More 

Thank T Lynn R
Palo Alto, California
Level Contributor
13 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed December 14, 2016

While The Counter is a restaurant chain, the food is very good. What makes this restaurant business different is the option of building your own burger.....adding whatever you want. Or, you can choose from the regular list of items. The burgers and sandwiches are very good and fall within the average cost of places like this. You can, of course,... More 

Thank mrpeterssports
SF Bay area
Level Contributor
168 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
Reviewed November 15, 2016 via mobile

A mixed review. The good: burgers certainly are good, and toppings individualized (and can order for less than $1/ounce a larger size; and string potatoes are indeed excellent as are onion rings. Not so good: on this Saturday evening, sitting outside, service was extremely slow. When burgers were brought they were barely warm. We'll give this place a 2nd chance... More 

Thank travelerSFBayarea
London, United Kingdom
Level Contributor
414 reviews
182 restaurant reviews
common_n_restaurant_reviews_1bd8 247 helpful votes
Reviewed October 22, 2016 via mobile

It was not that busy but the wait for food was long ( 35 mins) then the order was not quite right and food was hardly warm. Fries never came. Server couldn't care less. Even when I asked if fries were coming he said yes but they never did. I can't recommend at all based on this disastrous experience

Thank TechnoProf

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    3.5 of 5 bubbles
Average prices
$10 - $15
American, Gluten Free Options
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Highchairs Available
Good for
Families with children, Kids
Open Hours
11:00 am - 9:30 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
Location and Contact Information
  • Address: 369 S California Ave, Palo Alto, CA 94306-1830
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: +1 650-321-3900

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?