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The Counter

Certificate of Excellence
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369 S California Ave, Palo Alto, CA 94306-1830
11:00 am - 10:00 pm
Open now
All hours
Sun 11:00 am - 9:30 pm
Mon - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
More Info
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153 Reviews from our TripAdvisor Community

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Showing 141: English reviews
London, United Kingdom
Level Contributor
384 reviews
164 restaurant reviews
common_n_restaurant_reviews_1bd8 233 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW via mobile

It was not that busy but the wait for food was long ( 35 mins) then the order was not quite right and food was hardly warm. Fries never came. Server couldn't care less. Even when I asked if fries were coming he said yes but they never did. I can't recommend at all based on this disastrous experience

Thank TechnoProf
Bay Area, CA
Level Contributor
32 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 1 week ago

We found ourselves on California Ave on a Saturday night and decided to visit The Counter for a family meal. The place was busy as we snagged the last 4 top open. The restaurant has gone through some changes since the last time we were there -- the menu is simplified, the options increased for the most part. You fill... More 

Thank PA_Denizen
San Jose, California
Level Contributor
16 reviews
12 restaurant reviews
2 of 5 bubbles Reviewed August 18, 2016

We arrived at about 1:20 but didn't eat until about 2:30. Various excuses were made, and we were given free drinks and a free trio plate of fries/onion rings after we complained, but the overall experience was not good. Even one milkshake took 20 mins to appear. The food itself is good but not good enough to make up for... More 

Thank Bob R
Level Contributor
11 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 18, 2016

Great hamburgers in a nice and quiet area. Service is very helpful and nice. We really enjoyed it. Not very economic but everything is expensive in Palo Alto...

Thank ulisesagain
Level Contributor
16 reviews
5 of 5 bubbles Reviewed August 15, 2016 via mobile

A custom built 1 pound bison burger. Truly one of the best burger I ate. I had the meat well done and it wasn't even dry because of all the toppings that I added. The service was quick. I would come back to eat another bison burger.

Thank Aleksandr K
Miami Beach, Florida
Level Contributor
126 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed August 3, 2016

What a fun place! You get to either order from the menu or build your own burger with a huge variety of options. The service was very friendly and the food was absolutely delicious. Definitely recommend.

Thank 22travelMB
Templeton, California
Level Contributor
18 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 27, 2016 via mobile

The food at The Counter is excellent . Our server, Naibe, was wonderful . We always have a great time.

Thank billstans123
Belgrade, Serbia
Level Contributor
189 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 134 helpful votes
5 of 5 bubbles Reviewed July 23, 2016 via mobile

This place has fantastic burgers. We loved it. Beside a pretty good choice of burgers already available, we liked the idea to build our own burger. 8 steps to be made to personalize it in every details. It's a great place to eat. One of our best recommendations.

Thank Roberto_Vazzo
1 review
5 of 5 bubbles Reviewed July 1, 2016 via mobile

excelent!!! It is my firsy time and I bring my family. My suggestion is creat its own burger and order the chocolate shake as well. The price is good.

Thank Cesar B
Boynton Beach, Florida
Level Contributor
42 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 11, 2016

We have visited this burger "joint" many times when we are in Palo Alto. They are staffed by young, energetic and friendly people. Each patron "builds" their burger to include veggies, toppings and side dishes to create a unique meal. No two are ever the same. It's a fun place to visit....and their milkshakes are delicious.

Thank TinaBoynton

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
Average prices
$10 - $15
American, Gluten Free Options
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible, Highchairs Available, Serves Alcohol
Good for
Families with children, Kids
Open Hours
11:00 am - 9:30 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
Location and Contact Information
  • Address: 369 S California Ave, Palo Alto, CA 94306-1830
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: 6503213900

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?