Warning: If you get food poisoning/stomach bug from a Yard House or from any other restaurant go the hospital or your doctor immediately, don’t wait for assistance from the restaurant or their insurance company, all they will do is give you the runaround to avoid...any liabilities or costs to them.
I’ve been a longtime customer of Yard House and eaten there many times. I ordered a poke nacho appetizer (raw tuna) and a few beers with friends Tuesday after seeing a movie.
I woke up in the middle of the night the next morning around 3am feeling queasy, and then proceed to spend the rest of the morning hours making way too many trips to the bathroom with a extremely bad explosive diarrhea.
I reported the food poisoning/stomach virus online and to the manager at 11am that morning when the Yard House opened. Manger on Wednesday told someone from Gallagher Bassett would be contacting me to check my condition and would be offering assistance if needed. I stopped at CVS late thatcmorning to buy Imodium to hopefully decrease my symptoms.
I never received a call Wednesday or Thursday, so Friday morning I called Yard House to report my diarrhea had not gone away and that I was never heard from GB, again the manger on Friday said he would call them, later that afternoon I received voicemail from YH stating GB was contacted once again and a message was left about my case/complaint.
Needless to say after this experience, I will no longer be a customer of Yard House restaurants.
Avoiding customers is unacceptable!
My bartender name is blocked out, I have no problem with her she is always very nice.More