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Ratings and reviews

Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Food and ambience

About
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
PRICE RANGE
$21 - $30
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, Late Night
CUISINES
American
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Valet Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service, Waterfront, Playgrounds
Reviews (1,060)
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797 results
Traveler rating
337
316
90
25
29
Traveler type
Time of year
LanguageEnglish
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Traveler rating
337
316
90
25
29
Show reviews that mention
All reviews cheesecake salad bread salmon steak extensive menu mothers beach valet parking large portions sit outside overlooking the marina nice view los angeles ccf calories usa lax
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Reviewed 3 weeks ago

After a 45 minute wait (on a week night) our party of three was finally seated for patio dining. We got a great table with a view. The food was very good. The shepard's pie was very flavorful. The parmesan crusted chicken was perfectly seasoned....More

Date of visit: July 2020
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thanks for your review, Jerry. We're glad you enjoyed our Shepherd's Pie and Parmesan-Herb Crusted Chicken and service while dining with us. We hope to see you again soon.

Reviewed March 7, 2020

It took over 40 minutes to serve us; our order was not complicated. Food was very salty with little flavour. Not worth the visit.More

Date of visit: March 2020
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded March 10, 2020

Hi Bernie. Thank you for your feedback. We are very sorry you were disappointed with our food and service during this visit. We understand your frustration and hope you can give us another try. Next time, if there is anything that can be improved, please...More

Reviewed March 2, 2020

I was surprised how much I loved the Cheesecake Factory as I usually steer away from restaurant chains. The cauliflower was delicious, however be aware its huge! You can't go without trying their Cheesecake - lemon meringue was good! Service was great too as was...More

Date of visit: December 2019
Helpful?
TCF_Guest_Services, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded March 8, 2020

Thanks for your review, Rachel. We're so glad you enjoyed your first visit to our restaurant along with our Korean Fried Cauliflower and great service. We hope to see you again soon to enjoy more of our Cheesecake!

Reviewed February 24, 2020 via mobile

Arrived to in time for a heated discussion between a couple and the receptionist. The couple was complaining that their waitresses put something in their food that kept sending them to the bathroom, as revenge for asking for a table with light . I could...More

Date of visit: February 2020
Helpful?1  
Reviewed February 11, 2020 via mobile

This is a beautiful place overlooking the Marina beach. Food is amazing! We love the pork belly sliders

Date of visit: February 2020
Helpful?
TCF_Guest_Services, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded February 17, 2020

Thank you so much for this review. We're very happy you enjoyed dining with us. We look forward to seeing you again soon to enjoy more of our sliders!

Reviewed January 19, 2020 via mobile

We booked, so there were none of the waiting issues experienced by other reviewers. We also walked from our hotel so didn’t have to cough up the $7 for valet parking. We were seated on the terrace overlooking the marina and the outdoor heaters kept...More

Date of visit: January 2020
Helpful?
TCF_Guest_Services, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded January 26, 2020

Hello. Thanks for your kind review. We're so happy you and your wife had a great experience dining with us and we look forward to your next visit.

Reviewed January 11, 2020

We were staying in a nearby hotel and so many people recommended this place I felt it was my duty as a traveller to visit and sample their wares. We were seated straight away and the service was friendly. I have a small appetite and...More

Date of visit: November 2019
Helpful?
TCF_Guest_Services, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded January 19, 2020

Thank you so much for this review. We're very happy you enjoyed our food and service during this visit with us. We look forward to seeing you again to enjoy more of our delicious cheesecake.

Reviewed December 31, 2019

The staff a woefully undertrained in customer service, although they are very friendly and doing their best. We were asked to wait 15 (actually 30) mins standing in a near empty restaurant waiting area, with lots of staff around. Because so many other customers were...More

Date of visit: December 2019
Helpful?
TCF_Guest_Services, Owner at The Cheesecake Factory, responded to this reviewResponded January 5, 2020

Hello David, we would like to speak with you a bit more about your experience that you endured at our restaurant. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect. Select "General Questions" from the Contact Category menu. Thank you.

Reviewed December 30, 2019 via mobile

Really surprised by quality of food and wine at this chain. Pleasant staff seated me outside to watch the sunset with a very generous glass of house red. Nice atmosphere lovely staff 😎

Date of visit: December 2019
Helpful?
TCF_Guest_Services, Owner at The Cheesecake Factory, responded to this reviewResponded January 5, 2020

Thanks for your kind review. We're happy you had a great experience with us and we look forward to your next visit.

Reviewed December 29, 2019

When we arrived, the waiter told us about a half an hour wait. One hour and twenty minutes later we were still waiting outside in the cold. When we went inside to complain, the waiter told us ten minutes but that wasn’t true. The waiter...More

Date of visit: December 2019
Helpful?
TCF_Guest_Services, Owner at The Cheesecake Factory, responded to this reviewResponded January 6, 2020

Hello. We are very sorry for the wait you endured during your visit. We know it is hard to wait while you are hungry and completely understand your frustration with us. Our team should have better communicated any delay and please be sure that we...More

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Questions & Answers
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Emily C
April 12, 2015|
AnswerShow all 5 answers
Response from Aida656 | Reviewed this property |
Well, Cheesecake Factory is NOT a hotel, it's a restaurant.
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