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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$21 - $30
CUISINES
American
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (1,088)
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LanguageEnglish
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Traveler rating
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Reviewed 3 weeks ago

We are HUGE fans of the Cheesecake Factory, and we visited here for our last evening in California. We normally have the most amazing experiences when visiting the Cheesecake Factory, but this sadly was not one of them. Upon arrival, we asked for a booth...– and were told there wasn’t one available, we asked if we could wait but were told they were not sure how long it would be. We then opted for a table, but were seated at a small wobbly table which we decided wasn’t suitable and asked our server if we could move to a part-booth that had just become available, she said yes and someone would be over to clean it for us. Despite waiting 10mins, no one came to clean it or even ask if we were ok. We then went back to the front desk and explained we wanted a booth and the host said he will get us sorted…..the host was a bit all over the place in terms of organisation. We then waited a further 20mins for a table, eventually being seated at a booth in the bar section. Our server arrived, who was super friendly and chatty, and helped us order our entrees, Miso Glazed Salmon and Crispy Pineapple Chicken & Shrimp. Sadly the drink service was slow, and our bread didn’t arrive until the exact same moment the entrees arrived. The food was really good, but even getting the check and paying at the end took so long……the entire night took SO long, that we had initially paid for 2 hours parking, but had to go out and add another 30mins part way through the meal, as the service was so slow. This also does raise another question, that guests to the restaurant really should not have to pay parking. One helpful tip is that paying for the Valet is about $8, where as you can park literally next door for about $2 per hour on the marina car park. Overall, although the restaurant is nice however we won’t return as we shouldn’t have to pay for parking, and sadly the overall experience was frustrating and our plans for the evening then had to be changed due to how slow the overall dinner experience was. Cheesecake Factory is normally a hugely reliable restaurant, wherever you go, but this was certainly the exception to that rule.More

Date of visit: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Owner at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

We're so glad you enjoyed our Crispy Pineapple Chicken and Shrimp, Miso Salmon, and drinks. We are so sorry you were not satisfied with our service. Next time, if you are not satisfied with your seating, please let our managers know so we can do...More

Reviewed December 16, 2023 via mobile

Friendly and attentive waitress, Nice outdoor area seating with heaters. Good was hot and tasted good. Only reason for the 4 stars is the bread was a little stale / hard and wasn’t as warm as we have had when visited other cheesecake factory restaurants...in other states and paying the bill took a little longer than expected.More

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Owner at The Cheesecake Factory, responded to this reviewResponded December 17, 2023

We're so glad you enjoyed our good food, and we are so sorry you were not fully satisfied with your bread. We will follow up on this with our team. Next time, please let our managers know if anything can be improved so we can...More

Reviewed November 16, 2023

I cannot go to LA without having dinner here! It's one of my fave places to eat! I took my friend who'd never been. She loved it. Beautiful location/setting outside, although we had the marine layer so it reduced our views. We both chose salmon...dishes which was delicious. I also tried the pineapple layer cheesecake which was yum! Was disappointed that they no longer serve the Tropical Martinis though. I wish they had one in London!More

Date of visit: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Owner at The Cheesecake Factory, responded to this reviewResponded November 17, 2023

Thank you so much for this review, Julie. We're glad you and your friend enjoyed our salmon dish, Pineapple Upside-Down Cheesecake, and great atmosphere. We are sorry you were not satisfied with our limited menu options. We look forward to your next visit.

Reviewed May 22, 2023

I know people will still go to Cheesecake Factory no matter what I say. I just hope someone from corporate notices and addresses the terrible customer service in Marina Del Rey. I had called to order a whole cheese cake and was told to just...walk in. I asked specifically so if I walk in at 4 there will be a 10 inch strawberry cheesecake for me and was told yes. When I got there I paid (a lot) and was told it would be 5 minutes as they prepared it 20 minutes later I checked and was told they hadn’t started it yet. They said they’d get the manager. He just came over and said they had now started. He then walked away and did everything he could to avoid eye contact. After a total of 45 minutes I had my cheesecake. Since the manager did not care this was my only avenue to complain. As far as I can see there’s no customer service contact on their web site. Next time I will plan ahead and make my own.More

Date of visit: May 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Owner at The Cheesecake Factory, responded to this reviewResponded May 23, 2023

Hi Deb, we would like to speak with you a bit more about the experience you described. Please visit our website’s Contact Us page. Select "General Questions and Comments" from the menu and allow us a few days to get back to you. Thank you.

Reviewed March 17, 2023 via mobile

Our server Eric was great! Attentive and friendly and knowledgeable about the menu! Grab a patio spot on a nice day and it’s hard to beat! Great drinks, great service, cool Location.

Date of visit: March 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Marketing at The Cheesecake Factory, responded to this reviewResponded March 18, 2023

We're glad you enjoyed our great drinks, attentive service, and outdoor seating. Thank you for your review and we look forward to your next visit.

Reviewed February 15, 2023

Tomorrow is my birthday and I ended up having a gift card, so I decided to go to this location to start my birthday off right. Boy was I wrong! I walked in to order take-out, the host never said anything to me, I waited...and after a few minutes I said I'm here to place a to-go order. She just pointed at the register, and no one was there. An older couple approached the same employee, and she was so excited, she said hello and welcome. I was so irritated that I did not get the same energy! Then she never offered me a menu or nothing. I waited more time for another woman to approach me and ask me if I wanted to order. I responded yes, she then rushed me, I asked for a menu, she gave me one then kept saying am I ready! I was also ordering for my dad; I would have known what I wanted if they would have given me a menu while I was waiting for someone to help me! Next time I'm going to go somewhere else, I spent 54 dollars, the food was good, the energy and wait made me not want the food!More

Date of visit: February 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded February 16, 2023

We are glad you enjoyed our food and truly sorry for your experience picking up your To-Go order. We would have been frustrated too. Our team should better communicate, and we will address this with them. Thank you for your patience with the wait, and...More

Reviewed December 4, 2022

Our waitress Sekina was sooooo rude. She gave attitude the moment we sat down. She cut us off when we’re were ordering and said “i’ll give you more time”, as she walks away. She then laughs and says rudely “there literally right here” when my...boyfriend asks what drinks there are. I understand bad days but don’t be rude to people for no reason. Leave work if there’s something going on.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded December 8, 2022

We are so sorry for this disappointing experience with us. You have every right to feel the way you do. We will address this with our team. Next time if there is anything about your experience that can be improved, please let our managers know...More

Reviewed November 23, 2022 via mobile

This is the 2nd Cheesecake restaurant that ever opened. The 1 st was in Beverly Hills according to the bartender. Family friendly .Shrimp scampi was very good. Salmon ,& Steak were also good. Table service was quick. Bartender,Brian was very attentive. Of course the desserts...were out of this world.More

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded November 26, 2022

Thank you so much for this review, John. We're very happy you enjoyed our Shrimp Scampi, salmon, steak, and attentive service. We look forward to seeing you again soon to enjoy more of our desserts.

Reviewed November 19, 2022

Ordered 10 inch cheesecake because when I called Diana P asked to arrive and order when I arrived. Waited over 20 minutes to receive my order. That was the reason I called to not have to wait that long. Parties of 2, 4, 5 will...arrive and my order was not ready. C’mon you said you had cheesecakes ready for take out!!More

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded November 20, 2022

We are sorry for the wait you experienced. We would have been frustrated too. Our team should better communicate any delay and we will address this with them. Thank you. We appreciate your feedback.

Reviewed October 23, 2022

I was at the Cheesecake Factory in Marina del Rey, CA about 30/45 minutes ago and one of the customers, sitting behind my husband had $600 stolen from her purse and the table across the way almost had items stolen from them also. Ironically the...man who had $600 stolen stopped the other couple from having their items stolen. Manager did NOTHING!! Manager, by the name of Bob (tall thin man with Blondish hair said) it is none of my business!!! The couple was from Argentina and his partner was an attorney. Manager couldn't care less, There were four people, two young people man (Hispanic? wearing a black and white D&G sweater, lady was thin and had LONG blond hair). They were with another couple sitting across the way, they were not sitting together because they worked in pairs. After they stole the $600 from the Argentina couple they stood in front of the table that was across the aisle but behind the couple who ALMOST had their items stolen until the Argentine man spoke up, they put it back and left, because they were caught I guess. I am calling CORPORATE on "Bob" and the Police.More

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 13, 2022

Came here twice and loved each visit. We had a really nice server the first time- she was awesome and the second time the waiter was OK but not great. The main course is good- really like the asian style lettuce wraps but the highlight...is obviously the dessert- The Godiva Chocolate cheesecake is the one.More

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded October 14, 2022

Hi, thank you for your review. We're glad you enjoyed our Asian Chicken Lettuce Wrap Tacos and great service. We look forward to seeing you again for some more of our GodivaChocolate Cheesecake.

Reviewed October 7, 2022

I want to make a complaint, I took my family to dinner to this location, worst service ever, but we had waited for so long we just stayed and ate, the worst part was when I checked my credit card bill, I was overcharged $100...dollars on my credit card. I called the restaurant hoping to fix as anyone can make a mistake, my bill was total $114.00 but they indicated that I had left a tip of $110.00 < I actually only left $10 for such bad service, someone tampered with my bill slip, and the manager of such location instead told me that she had my bill and she was looking at it, and that it did not look like anyone tampered, i told her it made no sense that I would give $110 dollar tip for bad service!! I instead that my bill was tampered, they did not seem to care, I think they do this a lot at this location, and that is why they do not want to get this corrected. I cannot believe people would straight steal on the job using your company name, I am so disappointed in the way this has been handled. I will never ever go to this Marina del Rey location.More

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 25, 2022

With its great setting overlooking the beach and the harbor, a great varied menu, delicious food, and quick friendly service, this is a great place to dine. Add on a piece of their scrumptious cheesecake and your belly will go home very happy1

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded July 26, 2022

Thanks for your review. We're glad you enjoyed our scrumptious cheesecake, delicious food, extensive menu options, and friendly service. We hope to see you again soon.

Reviewed July 6, 2022 via mobile

22 empty tables and asking for 45 min wait. Staff standing around chatting. Asked to speak to front of house manager who was hiding out back and said we’re busy and no staff ! Buisness is tuff and suggest get money in the bank while...you can ! We will not be back …More

Date of visit: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 2, 2022

As far as the food goes it was stunning and probably the best food of my stay in LA. The service provided felt rushed and impersonal. Like they wanted you out as quick as you came in!More

Date of visit: May 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded June 3, 2022

Thank you for your feedback. We appreciate it. We're glad you enjoyed our great food and we are sorry you were not satisfied with our service. Next time, if there is anything that can be done to improve your experience, please let our managers know...More

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Questions & Answers
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Emily C
April 12, 2015|
AnswerShow all 5 answers
Response from Aida656 | Reviewed this property |
Well, Cheesecake Factory is NOT a hotel, it's a restaurant.
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THE CHEESECAKE FACTORY, Marina del Rey - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about The Cheesecake Factory

Yes, The Cheesecake Factory offers takeout services.

The Cheesecake Factory is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5