Enough people have come here and praised the food and its been lauded by countless articles and food critics so I won't rehash what most of the reviews have already stated. The food is amazing. If you're unsure what to get, the chile relleno burrito...is what they're famous for. I usually get the carne asada chile relleno burrito.
Here are some things to know that will improve your experience with the place:
You have to give yourself a lot of time with this restaurant. I've ordered one burrito to go at around 2pm and it took 20mins. I'm totally fine with that because they do have a sign saying that wait times during busy hours can be up to 20 to 30mins I believe. I wouldn't recommend going here with a large order and expect to get in and out in less than 40mins. I placed an order at 6.10am (I was the 2nd person to order after they opened) for burritos to go and got my food at 6.45. Luckily I had given myself enough time to come here, wait for the food and still get to work with just a few mins to spare.
Check your order! I ordered 9 burritos which they placed in a metal tin tray and covered with foil. As I was in a rush, I just trusted that they got my order correct... turns out they only put 8 burritos. I even saw someone checking the tray and looking at the order sheet before they gave it to me so how they missed one is beyond me. I know someone is already thinking, "Why didn't you place your large order the day before?". Good point, but even then it's not a guarantee. Two people had done that but it turns out that the restaurant never fulfilled their orders and they had to place it again. Not saying this happens all the time but just something to consider and prepare for if you do place a phone order the day before.
Another visit, I had tried to place a phone order at around 11am and could not get through. Upon getting to the restaurant, I discover that they had the phone off the hook. I'm guessing this is because they are just too busy to take both phone orders and orders from people in line. Not complaining but this is what they do sometimes so just expect that.
Overall, the food is too amazing that I'll deal with with all that. It's so worth it.More