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2
Mon, 10/18
8:00 PM

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RATINGS
Food
Service
Value
Atmosphere

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PRICE RANGE
$12 - $47
CUISINES
American
Reviews (214)
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Traveler rating
118
47
21
14
10
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LanguageEnglish
Traveler rating
118
47
21
14
10
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All reviews halibut seafood lake tahoe outdoor seating nice dinner dock entrees deck poke california
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Reviewed July 10, 2021 via mobile

We have been many times but this particular lunch was average at best. Beautiful location on the lake! Our waitress was not attentive at all. We sat for 1/2 hour before drinks came and 1 1/2 before lunch. Food was average. To be fair, our...understanding is it is very difficult to find staff but the prices, service and quality don’t measure up.More

Date of visit: July 2021
Helpful?1  
WestShoreCafe, General Manager at West Shore Cafe, responded to this reviewResponded July 30, 2021

Hi there, we would like to thank you for dining with us on multiple occasions over the years. At the West Shore Café, we pride ourselves on delivering exceptional service and it looks like we did not meet your expectations. We will deliver this feedback...More

Reviewed November 12, 2020

We booked the West Shore Cafe for a birthday dinner. When we arrived, we were informed that that our table was not available and that it would be about 15 -20 minutes before we could be seated. We continued to wait in the parking lot...but were not updated on the status of our reservation. When we inquired after 15 minutes, the manager finally spoke to us, and he was extremely rude. He did not offer an apology but only complained to us that he could not hurry up tables that they were waiting to finish dinner to clear for us. He kept rudely talking without listening to the point that other staff tried to interrupt him. Although we had made the reservation well in advance and also indicated that it was a birthday dinner, not one person acknowledged and wished us a happy birthday or even apologized for the wait. As it became dark outside, staff disappeared into the restaurant (where it was warmer) and left us in the parking lot. No one came out to give us an update. After forty minutes of waiting, we left as we were completely disgusted with the experience. We are local residents and will not refer anyone here until or unless there is a change in management, the basics of customer services are instituted from the top down, are they able to manage their reservations book. West Shore Cafe is expensive, and for a special occasion, there are plenty of other options in Tahoe if you are seeking good food, good views, and far superior service.More

Date of visit: October 2020
Helpful?1  
WestShoreCafe, General Manager at West Shore Cafe, responded to this reviewResponded November 30, 2020

Thank you for your feedback and for bringing this up. We are very sorry to hear about your experience. We will be sharing your review with our team. Thank you.

Reviewed September 28, 2020

Our family Of 8, 4 adults and 4 children, had lunch at this establishment and have never had such a humiliating horrible experience anywhere; and we travel at least once a month. The manager, Kevin, scolded my husband (as if he were a child) In...front of other customers, employees and his own family. My husband thankfully controlled himself and told Kevin to show some manners and not speak to him In such a manner not raise his voice at him; he continued to do so and offended my husband and our family in the process. The issue at hand, we arrived at our table on the deck and the children were mesmerized and amazed by the lake! They were standing at the rail directly in front of our table commenting on what they were seeing, as children do, with laughter and giddiness. This was for no more than 2-3 minutes. Despite this lack of professionalism and complete rudeness and pretentiousness by Kevin, we decided to stay. We finished lunch and the children asked us if they could go down to the shore and toss some pebbles into the water, we said yes. My three year old happened to throw a pebble and hit the pier. My sister in law warned the children and said it can’t happen again. A waiter named Scott then yelled, “ NO THATS IT!” And came up to the children via the deck and started to scold them with offensive aggressive words. The children were scared and intimidated when they were perfectly well behaved. I proceeded to come up to the waiter and correct him, telling him the children were all under ten, they are minors and if there is anything that needs to be addressed, it needs to be directed at an adult and not them. He was very pretentious and sarcastic. He claimed our children were out of control when they were perfectly behaved and Had even asked for permission to go to the shore, I informed him of this. He also said the dinner crowd was arriving and that we were disturbing everyone, there was exactly one other table with three ladies, and they had just arrived. Needless to say I knew I was not going to get anywhere with this child. I am going to call JMA properties tomorrow and file a complaint as well as complete every review possible letting people know how despicable and reprehensible their treatment of children and families is.More

Date of visit: September 2020
Helpful?1  
Reviewed August 8, 2020

We made reservations on Open Table in the morning and we were having so much fun at Tahoe Treetop Adventures, we had to call twice and push back our reservation! They were SO accomodating and flexible. We showed up sweaty and dirty from a day...on the ropes but we had the most AMAZING table by the water on the grass. We never felt rushed and we drank and laughed and ate and let the kids play on the beach for hours. EVERYTHING was delicious and we ordered three items twice! (The calamari, the poke, and the strawberry remoulade) We always enjoy our dinners here but this one was extra-special in this time of Covid. We felt very safe and socially-distanced and we were able to have such a nice dinner in a beautiful place. Always hard to leave! We will be back!More

Date of visit: August 2020
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Reviewed July 30, 2020

We looked on Opentable and they said there were reservations available at 8:00 on our selected day that required a $200 non-refundable deposit. After talking it over with the wife I made the reservations using my Amex card and thought we were good. We had...been on vacation in Tahoe for several days so was several hundred emails behind so didn't look for a confirmation email. When we got there all dressed up there was no reservation and no recourse. Opentable actually said there were tables available at that time but it was all BS. How embarrassing to show up all dressed up and to be told sorry you are not on the list so go home. There is a complete lack of communication between the restaurant and OpenTable and a complete drop of the ball in making the reservation. A total disaster. Do not use OpenTable to make reservations here and I'm not sure how you can avoid the situation we went thru. Just go to Chambers Landing and have better food for a lot less...More

Date of visit: July 2020
Helpful?3  
lisan355, General Manager at West Shore Cafe, responded to this reviewResponded August 10, 2020

Thank you for your feedback. We are sorry to hear about your experience when making your reservation. Our team takes uttermost care for all reservations and we have several systems in place to try and mitigate any miscommunication, we are sorry to hear about your...More

Reviewed March 11, 2020

West Shore Cafe is one of the best restaurants, and our favorite, on Lake Tahoe. The food is fantastic, the view is astonishing, and the service is top notch. The restaurant is located in the town of Homewood, California. Homewood is seated on the west...side of the lake. The town is quiet, scenic and a nice escape from the bustle of Tahoe City or South Tahoe. We planned our dinner at West Shore Cafe just prior to sunset and actually walked from our lodging, Cedar Crest Cottages. The restaurant has incredible outdoor seating, that juts out to the water like an elegant dock. The tables are nicely spaced and the staff was very warm and inviting. (The restaurant/hotel does host weddings, so check your reservation prior to the visit.) We started with the scallops, topped with caviar and a lemon/dill cream sauce. They were seared perfect and extremely fresh. Our entrees included the basil halibut and rib eye steak. The halibut had a great miso broth, vibrant snap peas, and a delicious uni butter. Again, seafood is key in Lake Tahoe. The steak was the perfect size and came with grilled napa and this unbelievable black garlic sauce. If you can, you have to try this sauce. Along with a couple drinks, we were able to enjoy this entire dinner with a view of the grand lake. To conclude, West Shore Cafe is a must visit if you are in the area of Lake Tahoe.More

Date of visit: September 2019
Helpful?
Reviewed March 5, 2020

Had a great meal from the most tasty calamari appetizer to the perfectly cooked elk steak entree. Ryan our waiter was not only professional and attentive but had a great personality. Service was simply excellent! From the moment we were greeted by Jennifer (a major...asset) at the front a lovely tone for the evening was set. All around things at West Shore Cafe have improved greatly. Can't wait to go back again.More

Date of visit: February 2020
Helpful?
Reviewed September 12, 2019

The location is spectacular. The food is very good and varied. The service is always exceptional. If you're looking for the most romantic outdoor restaurant to visit during the summer, this is it!

Date of visit: September 2019
Helpful?1  
Reviewed August 28, 2019

Beautiful views from all the tables on the dock. The menu is simple but all the food was delicious. We sampled the Ahi Poke with wonton crackers, halibut tacos, and slow cooked bbq pork. Each was beautifully presented and flavorful. We did not drink because...of our two hour drive home. Most guests arrived by boat - shuttle service was provided from the bouys to the dock.More

Date of visit: August 2019
Helpful?1  
Reviewed August 15, 2019

What could be better than watching a full moon rise over Lake Tahoe while dining on a pier during a balmy August evening? It was nearly perfect. The crab cakes were in a word, awful!. Everything else was awesome. We'll be back!

Date of visit: August 2019
Helpful?
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MissRendina1015
July 29, 2019|
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Response from WestShoreCafe | Property representative |
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Frequently Asked Questions about West Shore Cafe

West Shore Cafe is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 5