Our family Of 8, 4 adults and 4 children, had lunch at this establishment and have never had such a humiliating horrible experience anywhere; and we travel at least once a month. The manager, Kevin, scolded my husband (as if he were a child) In...front of other customers, employees and his own family. My husband thankfully controlled himself and told Kevin to show some manners and not speak to him In such a manner not raise his voice at him; he continued to do so and offended my husband and our family in the process. The issue at hand, we arrived at our table on the deck and the children were mesmerized and amazed by the lake! They were standing at the rail directly in front of our table commenting on what they were seeing, as children do, with laughter and giddiness. This was for no more than 2-3 minutes.
Despite this lack of professionalism and complete rudeness and pretentiousness by Kevin, we decided to stay. We finished lunch and the children asked us if they could go down to the shore and toss some pebbles into the water, we said yes. My three year old happened to throw a pebble and hit the pier. My sister in law warned the children and said it can’t happen again. A waiter named Scott then yelled,
“ NO THATS IT!” And came up to the children via the deck and started to scold them with offensive aggressive words. The children were scared and intimidated when they were perfectly well behaved. I proceeded to come up to the waiter and correct him, telling him the children were all under ten, they are minors and if there is anything that needs to be addressed, it needs to be directed at an adult and not them. He was very pretentious and sarcastic. He claimed our children were out of control when they were perfectly behaved and Had even asked for permission to go to the shore, I informed him of this. He also said the dinner crowd was arriving and that we were disturbing everyone, there was exactly one other table with three ladies, and they had just arrived. Needless to say I knew I was not going to get anywhere with this child. I am going to call JMA properties tomorrow and file a complaint as well as complete every review possible letting people know how despicable and reprehensible their treatment of children and families is.More