Life is short, so read this review and save some of yours. My family and I went here for dinner, and it was a disastrous experience: the seafood was old, prime rib bland and overcooked, and then the owner came out and verbally berated and...shouted at us for sending back a prime rib for being over-cooked. The venue has multiple repeat health code violations. If you can go anywhere else for a meal, please do so. You'll be saving yourself money as well as grief. We ordered rockefeller oysters and prime ribs (medium rare). The oysters were hit or miss, some were clearly old and had a foul smell. When we queried the server, they stated they were fresh. We explained that some of these are clearly expired, the response was a shrug and "they are fresh!". When the prime rib was served, it was medium-well done, rubbery, bland, and lacking marbling. We flagged down our server and asked to send it back as it wasn't cooked to our requested doneness. They said it's medium-rare but they can take it back if we would like. They quickly brought out a new slice, but it was more of the same: medium-well done. We didn't feel like we were getting anywhere and stated we would just keep this slice and thanked the server. Only a few moments later did an individual come bursting out of the kitchen shouting and swearing at us. It turned out to be the owner. We politely tried to explain that the slice was not cooked to our liking, but he immediately continued to escalate the situation stating that what we had was medium-rare, we were idiots, and we knew nothing about food. We told him we simply wanted to enjoy our meal, but he continued to yell at us and enter our personal space at the table. At one point he briefly left and then came back to yell at us and to pay our bill, leave, and to not return. I can't imagine what would cause an owner to immediately verbally assault a customer for politely requesting their food be properly cooked, but it happened here. If this is how customers are treated, imagine how the staff are treated once the doors are closed. I just wish I had watched Gordon Ramsey's Kitchen Nightmares (S4E13) which featured this restaurant, prior to deciding to eat here. In the show, the restaurant had expired oysters, moldy food and meat, and served cold and improperly cooked prime rib. G.R. redid their logo and designed a new menu, but it is clear that after the show the changes to the quality did not remain. Case in point, just look at the continued multiple health code violations or repeat reviews on Yelp and elsewhere which notate the poor quality of the prime rib. Ironically, in that G.R. KN episode some of the customers' prime rib came out under-cooked (e.g. ordered medium rare and it came out bloody rare), and even G.R. himself noted the seafood was old or canned and the beef was rubbery. For $65 at House of Prime Rib (SF), you get a world class meal. For $55 here, you are verbally assaulted by the owner after being served expired oysters and ill-prepared prime rib. Stay safe, life is too short for this.More
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