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RATINGS
Food
Service
Value
Atmosphere

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CUISINES
Italian, Pizza, European, International
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, Late Night
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Reviews (1,510)
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Traveler rating
607
247
88
41
53
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Reviewed March 26, 2022 via mobile

Food was quite good but obviously the kitchen is overloaded and waiters overwhelmed. We are still waiting for a dish of pasta… 93 minutes after our order

Date of visit: March 2022
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Reviewed March 25, 2022 via mobile

We visited the restaurant twice during our stay in Bansko. The restaurant offers a very big variety of dishes from starters to main dishes including sushi, pizzas, meat, fish, vegetarian and more. The first night we had the roasted neck and an avocado salad. They...were both delicious. The second night we had sea bass and salmon with black rice. Those dishes were a little bit overcooked and the rice had too much salt in it. Maybe it just happened that night. We also had the pumpkin soup and the formaggi salad which were both good. We also ordered for sushi take away. Sushi were ok but not great. Overall nice atmosphere and most of the staff is nice and friendly. Give it a try.More

Date of visit: March 2022
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Reviewed March 18, 2022

Waited for food more then hour and 15 minutes. Dishes are small, not that tasty, poor staff behavior, DO NOT GO THERE!!!

Date of visit: March 2022
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Reviewed February 22, 2022 via mobile

Restaurant area's environment is warm and cozy. Polite staff which i actually see same people working 5 years now. Variety of food on the menu. Nice tasty food. Worth to visit. I believe is top restaurant in Bansko.

Date of visit: February 2022
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Reviewed February 22, 2022

Really bad experience withe the staff, our waiter Stefan was really rude and unprofessional. The worst thing was the pizza that we didn’t eat and wanted to take away, the waiter came with a takeaway box at OUR TABLE and smashed the pizza infront of...us into the box. Waited really long to order and to get the check as well. He was so rude that he didn’t inform us for the missing ingredients From our pizza and when we asked about it he said sorry there are no more left.I’m sorry but when you order a prosciutto pizza with only three ingredients( cheese, prosciutto and basel) i expect all of them to be present. They didn’t even try to apologize, although we complained. Just to mention that this is counted as an elite restaurant in Bansko and with a class, the prices are not chip as well.More

Date of visit: February 2022
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Reviewed February 22, 2022 via mobile

Food was okay, service on other hand- TERRIBLE, haven’t had a more awful experience with restaurant service. Even with the first interaction we noticed the ARROGANT approach from the waiter- Stefan, which continued throughout the night. No polite behavior whatsoever. The culmination was the end...of the night when the waiter WRAPPED THE PIZZA ON OUR TABLE, placing the box on top of my cell phone and dishing the pizza from the plate in the box and then adjusting it throwing it over with the plate. Totally degrading for the restaurant and its renome.More

Date of visit: February 2022
Helpful?3  
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Reviewed February 22, 2022 via mobile

The pizzas were good but unfortunately our waiter Stephan was very rude and not professional at all. Our whole expired with him was very bad because and the worst thing he did is that he prepared the “to go” pizza leftovers on the table without...any proper equipment pushing the pizza slices up and down the pizza box with the pizza plate. Its a shame that an exclusive restaurant such as this hires seasonal workers that ruin the experience of others.More

Date of visit: February 2022
Helpful?3  
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Reviewed February 22, 2022 via mobile

We have been coming to this restaurant for 12 years in winter and summer, we always pre book as it can get very busy. It’s always by far been our favourite restaurant in Bansko BUT tonight we have received really bad service and we are...very disappointed. What a shame!!! Out rose wine was warm when it arrived and we had to ask for ice. The waitress really had not a clue what she was doing obviously not experienced in hospitality…. She looked like she didn’t want to be there. Our starters came separately and our chips came along with the starter. My husband and I then got our mains but were not impressed with quality of the food. My daughter only ordered a pizza, but it never arrived and when we asked we were told it was coming???? We had already finished our meal before our daughter’s pizza arrived???! When we complained we were just brushed off and were asked if we still wanted the pizza!!!! Very disappointed as we normally love it here. We have another booking for Saturday night but after this experience we may be cancelling??? Can’t quite believe it we were so looking forward to having a good meal here.More

Date of visit: February 2022
Helpful?1  
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Reviewed February 2, 2022

The best pizza in Bansko... and possibly one of the best I've ever had in general! We've eaten at Victoria's many times now and both the service and the food have been consistently impeccable! The restaurant has a selection of traditional Bulgarian dishes as well...as more exotic options and delicious pizza and pasta. Their pizza is particularly good and you would honestly wish you could have it every day! They always cater to our specific requirements in changing different ingredients to make it the way we like it, which is amazing! We've made multiple delivery orders and it's always been extremely quick - once it took them 17 minutes to deliver our order which is exceptional! The restaurant is even better, with super friendly and helpful staff and beautiful mountain-inspired decor! I can highly recommend it for a reasonably-priced, consistently good meal in Bansko, one of the best restaurants in town! P.S Something that could be improved is accepting card payments when paying for delivery, as some other restaurants in Bansko do that and it's pretty handy.More

Date of visit: January 2022
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Reviewed January 29, 2022 via mobile

Bad. The pasta was not tasty. The burger was burnt. The fish was dry. A cupboard fell on my head and none of the staff handled the situation and probably did not ask how I was. We had to look for the waiter. We were...not treated. The only thing that was tasty is the Schweppes (sparkling water). Seriously. 🥺🤧More

Date of visit: January 2022
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Reviewed January 27, 2022

So far, we’ve been here 3 times (and counting)..The base used for the pizza is amazing (and I’m born and raised in New York so I know good pizza 😉). We’ve tried various other items on the menu and the food is consistently good. The...only disappointment was the pitta bread with the gyros - it was perhaps a bit old and was unfortunately hard. The service is great - all of our waiters have been very friendly. We had lunch on the mountain once, but have decided it is a) far tastier and b) far cheaper to ski down the ski road and have lunch here. I would recommend for a consistently good experience. We’d also recommend over the Irish Harp. The staff there made us feel very unwelcome but the staff at Victorias have always made us feel welcomed!More

Date of visit: January 2022
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Reviewed January 21, 2022 via mobile

We came on a quiet Monday evening - staff were attentive and friendly. Food was good - the pizza in particular is worth having, the pasta was a bit of a disappointment. Like many places in Bansko the menu is perhaps too big to be...able to do it all well. Still worth a visit for the pizza and reasonable pricesMore

Date of visit: January 2022
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Reviewed January 1, 2022 via mobile

Great food, the pizza is so delicios, for sure the best pizza in town. But all the food from the menu actually is great an tasty. The service is a little bit a mass. If you are a group of 4 or 6 or even...more they will bring the food only for the half of the group first and after 10-15 minutes for the rest of the group. But over all is a great nice and cozy place with excellent food.More

Date of visit: January 2022
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Reviewed December 18, 2021 via mobile

Poor quality and service.This used to be a pleasant joint. However they incorporated every cuisine into their mwnu. We shared a pizza, some meat and some salads. They were all dismal.

Date of visit: December 2021
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Reviewed November 27, 2021 via mobile

The service was nice. The food not so much: we ordered : Burata - only half of a burata is served instead of a whole. The whole hazelnuts on top were dominant in taste; too much salt in the rucula salad on the side. Goat...cheese balls: even though tasty (a little too much salt) these are served as burgers rather than balls. Salmon with black rice: salmon was overcooked and the rice a little too salty. Edible however. Salmon in the pan with pasta, spinach and cream sauce: the cream sauce was waterish at the bottom and like an omelet at the top. The spinach was not (properly) washed: sand was crushing in between the teeth, and also left on the bottom of the pan. Pasta was tasteless. Overall a tasteless dish, only the small chunks of salmon were do-able. Overall not a very good experience: great location, nice atmosphere, nice service, but (at least the above mentioned dishes) a rather poor food experience unfortunately.More

Date of visit: November 2021
Helpful?2  
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Questions & Answers
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Ana L
November 30, 2021|
Answer
Response from DennisTedder | Reviewed this property |
Great. Order up.
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Otilia_Hara
January 25, 2019|
AnswerShow all 3 answers
Response from casswife | Reviewed this property |
yes, they do delivery to your hotel - the service is excellent, even when snowing heavily!
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Frequently Asked Questions about Victoria

Yes, Victoria offers takeout services.

Yes, Victoria offers delivery services.

Victoria is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5