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Hugo's Restaurant

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COVID-19 update: See the added health and safety measures this property is taking.Read more

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Late Night, Drinks
View all details
meals, features, about
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Staff required to regularly wash hands
  • Tables disinfected between guests
  • Stay-at-home policy for staff with symptoms
Updated 08/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (1,013)
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Traveler rating
630
299
63
14
2
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All reviews crepes fries burger trout fish tacos salad basement restaurant town square great atmosphere worth the wait full bar underground grasshopper swiss
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Reviewed August 21, 2022 via mobile

My wife enjoyed the spinach and artichoke dip and the Diamond Bear Beer. The fries were crispy and delicious. The burger was flavorful. The house salad was okay. The service was great.

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, General Manager at Hugo's Restaurant, responded to this reviewResponded 3 weeks ago

johnjphillips7, thanks for taking time out of your day to review us. Have a wonderful day!

Reviewed July 21, 2022 via mobile

We were referred to go to Hugo’s and man it was definitely referred for a reason. It was amazing. Food was great, service was great, and atmosphere was cool. Burger was amazing and fries were delicious. Grasshopper crepe to top it off. It was amazing....Totally recommend!More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, Social Admin at Hugo's Restaurant, responded to this reviewResponded July 31, 2022

Thanks for the review, annttravels12!

Reviewed July 6, 2022 via mobile

Just an average meal, it was very crowded, loud, and dark. The service was good. Burgers were ok, the home style French fries were good.

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, Social Admin at Hugo's Restaurant, responded to this reviewResponded July 10, 2022

Thank you for the feedback, WM.

Reviewed July 2, 2022

Family lunch during the week - great food and great service. The spinach artichoke dip was the best we have every had, and the hickory burgers were excellent. Our server was kind, professional, and took great care of us

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, Social Admin at Hugo's Restaurant, responded to this reviewResponded July 10, 2022

Thanks so much for the kind words, Andrew. See you next time!

Reviewed June 22, 2022 via mobile

Came in for a late lunch and had the fish tacos and a beer. Bartender was cool, atmosphere was a plus with the seemingly original decor and basement setting. Will come back and would suggest it to others

Date of visit: June 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, Social Admin at Hugo's Restaurant, responded to this reviewResponded July 10, 2022

Thanks for the review Gogo!

Reviewed April 25, 2022

Nice, friendly staff. Good food. Fun atmosphere. Great location, especially to shop in trendy shops and look around downtown.

Date of visit: April 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, Social Admin at Hugo's Restaurant, responded to this reviewResponded May 13, 2022

Thank you for the review. See you next time!

Reviewed March 24, 2022 via mobile

Hugo’s was a great experience. Food was delicious, atmosphere was cool. Kinda of a small space downstairs in a basement, tables are very close together. Waitress was excellent.

Date of visit: March 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, Social Admin at Hugo's Restaurant, responded to this reviewResponded March 27, 2022

We appreciate the review, 328codyg. Thanks for taking the time. Hope to see you again soon!

Reviewed February 21, 2022 via mobile

Had some time to drive through Fayetteville and see the campus so checked TripAdvisor for a local spot for lunch and decided on Hugo’s. Even though several reviews suggested a wait, we parked in front and were seated immediately at noon. It did fill up...shortly thereafter. Gwen was our server and she was awesome! Kind, very positive and attentive! Did the thing and ordered the fries - they were great! My son tried his first reuben and consumed it heartily. My pastrami sandwich was less daunting but equally delicious with a soft Kaiser roll. Too full for the chips since we didn’t even finish the fries - but not full enough to avoid the signature grasshopper crepe. We loved it and waddled over to Lake Wedington for a good hike to walk it off…More

Date of visit: February 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, Social Admin at Hugo's Restaurant, responded to this reviewResponded March 12, 2022

Thank you for the review. Hope to see you again soon!

Reviewed January 18, 2022

I placed a Google Review, but the short of it was the Manager was rude and very, very, very slow in working with us to get our handicapped and elderly friend access to the alley entrance which has 3 stairs instead of the main entrance...which has 11 stairs which were covered in ice and snow. We will eat their again as the waiter was awesome, but I cannot recommend taking anyone in a walker or wheelchair there. We also found the manager to be very rude and not sympathetic to our needs at all. In fact he made a derogatory comment.More

Date of visit: January 2022
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, Admin at Hugo's Restaurant, responded to this reviewResponded January 19, 2022

tcochran1, We are very sorry for your experience and will discuss this with the team. We appreciate your business and hope to see you again.

Reviewed December 30, 2021 via mobile

This restaurant is in the basement which could be creepy but is quite charming and nostalgic. Very busy, 20 min wait for lunch on a Tuesday. Husband had trout which he said was excellent. Son loved his burger. I think I ordered poorly, as the...cannelloni crepes were underwhelming (only ate half). Server was busy but attentive. We will go back (I’ll order the burger next time!).More

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, General Manager at Hugo's Restaurant, responded to this reviewResponded February 7, 2022

Hi Mandy_in_Texas, we appreciate the feedback. It means a lot. Hope to see you again in the near future!

Reviewed December 19, 2021 via mobile

This is a great place to eat! We had an amazing waitress that I wished I could remember her name. She did an outstanding job! There was a little bit of a wait for the 14 of us but after we were seated, they were...so fast to get our food out.More

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, General Manager at Hugo's Restaurant, responded to this reviewResponded December 29, 2021

Hi mikedmiked2021, we appreciate the positive feedback. It means a lot. See you soon!

Reviewed October 18, 2021

Awesome atmosphere. Connor was our bartender and makes a great old fashion! The burgers are ridiculously good and service was awesome too. We''' be back

Date of visit: October 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, Social Admin at Hugo's Restaurant, responded to this reviewResponded November 1, 2021

We appreciate the positive feedback. It means a lot. See you soon!

Reviewed September 3, 2021 via mobile

As a long time customer, this was the worst meal I’ve had at Hugo’s. The chopped sirloin was cold and nearly raw. I only hope it was a new cook and not an indicator of future service

Date of visit: September 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, Social Media Admin at Hugo's Restaurant, responded to this reviewResponded September 4, 2021

Sparky31953, We are so sorry for your experience. Thank you for letting us know. We are continually training new crew and striving for consistency.

Reviewed August 21, 2021

This is a must try if in Fayetteville. The hotel is underground in a basement and has tons of charm. The lights are dim so you may need to use your phone to read the menu but the culture and vibe here is unique and...very good. We had a shrimp po boy and a mexican crepe and both were very good. It's packed tight with table but worth the wait and the seating. Great place to stop when you are shopping or visiting Uof A.More

Date of visit: August 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hugo's, General Manager at Hugo's Restaurant, responded to this reviewResponded August 29, 2021

KCPapa, we’re so happy to hear you had a good experience. Hope to see you again soon!

Reviewed July 10, 2021

Took our daughter and grandchildren there. Every one had burgers. Excellent food and great service. Pretty busy at lunch time but only had to wait about 15 minutes. Can be kinda noisy since it's in the basement of an old building just off the town...square.More

Date of visit: July 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Erin H, Social Admin at Hugo's Restaurant, responded to this reviewResponded July 18, 2021

We appreciate the positive feedback. It means a lot. We look forward to serving you again soon!

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Questions & Answers
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Tena C
February 1, 2015|
Answer
Response from erinh75 | Property representative |
No, there is not any other space than the main dining room, but the area by the piano, under the sidewalk is suitable for larger parties.
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HUGO'S RESTAURANT, Fayetteville - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Hugo's Restaurant

Yes, Hugo's Restaurant offers takeout services.

Yes, Hugo's Restaurant is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Hugo's Restaurant is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5