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Hard Rock Cafe

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2
Fri, 9/20
8:00 PM

Ratings and reviews

Certificate of Excellence2015 - 2016, 2018 - 2019 Winner
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Late Night
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meals, features, about

Location and contact

Reviews (360)
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300 results
Traveler rating
99
126
53
9
13
Traveler type
Time of year
LanguageEnglish
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Traveler rating
99
126
53
9
13
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All reviews burger shrimp fajitas cheesecake salad rock memorabilia baseball game visit hard rock chase field twisted mac talking stick open table convention center served quickly drink order place to eat service was great tasted great
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Reviewed 2 weeks ago

As with all of the hundreds of Hard rocks around the planet, This is about the same, good food, good help and good clothing.More

Date of visit: November 2018
Thank MayorMiller
Cecil G, General Manager at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Hello MayorMiller, Thank you for the kind words and yes we try to be consistent around the world with our products. City specific is what it is all about. Hopefully you got something from our store to remind you of Phoenix? See you next time...More

Reviewed August 5, 2019 via mobile

As ever the food at the Hard Rock was up to standard. Amazing Nachos, a beast of a Burger with BBQ sauce and vanilla ice cream to finish. Excellent attentive service in a nice atmosphere. It’s nice to tick of another HRC that I have...More

Date of visit: August 2019
Thank neile2013
Cecil G, General Manager at Hard Rock Cafe, responded to this reviewResponded August 6, 2019

Good morning Neil, Thank you for the kind words and I am really glad you enjoyed your experience and food here at the Hard Rock Café. We truly appreciate it and we hope to see you again in the very near future. If there is...More

Reviewed August 4, 2019 via mobile

It was like always... friendly staff and good drinks! I went for a classic margarita. The environment is everything you expect from a Hard Rock Cafe!

Date of visit: August 2019
Thank rbalerine
Cecil G, General Manager at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Hello, Thank you for the review and we always love to see positive results. If you are in the downtown area again please stop by and say hello. The 4 star rating is always welcomed as well. Sincerely, Cecil Gregory General Manager

Reviewed July 28, 2019

I would rate the food and service 4 of 5. My 3 rating is due to this Hard Rock location near Chase Field not being as impressive in terms of unique layout and types of artifacts displayed.More

Date of visit: April 2019
Thank MaxwellWade
Cecil G, General Manager at Hard Rock Cafe, responded to this reviewResponded July 31, 2019

Good morning Maxwell, I wanted to drop a line to you and thank you for taking time to review your experience. We truly appreciate it and we hope you will come back by to enjoy the food and at least the music. Our layout is...More

Reviewed July 7, 2019

I have not been a fan of Hard Rock Cafes in the past, but I have to say I've now been converted. Went here for dinner and to put in some time before the McCartney concert in June. We made reservations ahead and got there...More

Date of visit: June 2019
Thank Steve D
Reviewed June 6, 2019 via mobile

Well we can cross another Hard Rock off our list, got the T-Shirts. Then had a couple burgers. They were cooked just how we wanted and tasted great. So far we haven't been disappointed in any of the cafes we have went to. Waitress was...More

Date of visit: June 2019
Thank JulieC2004
Reviewed April 24, 2019 via mobile

It was quiet when we visited on a Wednesday night. Waiter was very attentive and helpful. We had nachos, twisted Mac and cheese with chicken and a burger. Everything was delicious and served quickly. Definitely recommend this location!More

Date of visit: April 2019
Thank RoadTripsNewEngland
Cecil G, General Manager at Hard Rock Cafe, responded to this reviewResponded April 26, 2019

Hello there, I wanted to drop a line to you and say thank you for the kind words. I am so glad to read a great review and we appreciate it very much. When ever your travels bring you back to Phoenix please stop by...More

Reviewed April 18, 2019 via mobile

We have visited over 70 Hard Rocks around the world and for service this was absolutely the best and all due to Derek our server. He was friendly, attentive, informative and gave us great tips for visiting the area and things to do whilst in...More

Date of visit: April 2019
Thank Rossi2272
Cecil G, Front Office Manager at Hard Rock Cafe, responded to this reviewResponded April 19, 2019

WOW! Thank you for the kind words and we are glad that Derek took really great care of you. It is always a pleasure to see positive feedback and hopefully you will be coming back to see Derek and the Hard Rock Café, Phoenix. Looking...More

Reviewed April 3, 2019 via mobile

As a once avid collector of international hard rocks, and having lousy service in many., I made the effort to find this establishment as a kind of last chance. After a fairly long walk I found it, to be told by the officious and slightly...More

Date of visit: April 2019
Thank V3045HQtimb
Cecil G, General Manager at Hard Rock Cafe, responded to this reviewResponded April 4, 2019

Hello and good morning, I apologize for being closed to the public last night and how my host treated or came across to you. I wanted to drop you a line and ask if you are in town for a while so as I can...More

Reviewed April 2, 2019 via mobile

Went there ti get some dinner after a long flight from norway. Ordrered two drinks, both where made from drink mix and not from real ingredients. Is this the way hardrock make their drinks?? Wow, what a scam. The drinks tasted so bad that We...More

Date of visit: April 2019
Thank thorsgaard
Cecil G, General Manager at Hard Rock Cafe, responded to this reviewResponded April 2, 2019

Hello thorsgaard, Sorry to hear you did not enjoy your experience here at the Hard Rock Café, Phoenix. Did you happen to mention this to your bartender and server? And was a manager involved. We like to think we have a great product to serve...More

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