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The Cheesecake Factory

3111 W Chandler Blvd, Ste 2100, Chandler, AZ 85226-5357
+1 480-792-1300
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Overview
  • Excellent45%
  • Very good39%
  • Average9%
  • Poor5%
  • Terrible2%
Travelers talk about
“cheesecake” (132 reviews)
“shepherds pie” (6 reviews)
“salad” (29 reviews)
Open Now
11:00 AM - 11:00 PM Hours
CUISINES
American, International, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
3111 W Chandler Blvd, Ste 2100, Chandler, AZ 85226-5357
All Details
Write a ReviewReviews (383)
Traveler rating
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1 - 10 of 369 reviews

Reviewed yesterday via mobile

Friendly staff at the bar. We always head to the bar and eat there. A little quieter there and great service. Love the beef sliders and my wife likes the selections of salads.

Thank sunderh2o
Reviewed 2 weeks ago via mobile

My daughter requested to have her birthday dinner. We went on a Sunday evening around 6PM at the Chandler Fashion mall. We did not have to wait long to be seated. Our waiter seemed to be new, he was distracted and not very attentive. There...More

Thank Tawnya S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Tawnya. We are so sorry to hear that you were not satisfied with your meal! We hope you can give us another chance and next time, if anything about your experience can be improved, please let our managers know so we can make things...More

Reviewed 2 weeks ago via mobile

Cheescake factory is pretty much no risk meal. The food is decent and the service is good. A little pricey but you always know it will be a positive experience.More

Thank Tol C
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hello and thanks for your feedback. We're glad you had a great experience. Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also have wonderful Small Plates and Snacks that are a great value for another time. Thanks again...More

Reviewed 3 weeks ago via mobile

I’m not a fan of big menus. Food is not fresh when there are so many items. What I had was ok Pasta and shrimp . Salad was ok ( not very cold). Waitress was attentive to our table. Prices are reasonable.More

Thank John J
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hi John. We are so sorry that you had this experience with us. Our staff should have been much more attentive with your order. Next time, if there is anything that can be improved, please let our managers know so we can make things right...More

Reviewed 4 weeks ago via mobile

I always enjoy eating here. They have an extensive menu and I love their strawberry shortcake. Portions are plentiful. The only drawback is that it can make for a pricey lunch (without dessert). Service is always good. You can order takeout as well.More

Thank Jim W
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thanks for your feedback, Jim! We're glad you had a great experience. Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also have wonderful Small Plates and Snacks that are a great value for another time. Thanks again and...More

Reviewed April 30, 2018

I rarely review chains since so many people have been to them and they usually have a following, but I'm making an exception. We had not been to a Cheesecake Factory in about ten years (no idea what kept us away). We sat at the...More

Thank aztraveler62
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded May 2, 2018

Hi Aztraveler62, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed April 25, 2018 via mobile

My family & I have eaten at many of their restaurants on many occasions & we've never had a bad meal. We've had 1 or 2 times where are service was off, just a little, but that's probably 50 visits at various locations. Portions are...More

Thank Bruce F
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 26, 2018

Hi Bruce, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed April 16, 2018 via mobile

Quick, healthy and inexpensive meal while traveling by myself on business. Skinny-licous (sp?) chopped salad with chicken. Very tasty. Took less than 10 minutes for them to bring it to my table. Only $14. Hard to beat!

Thank malinaricdan
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 19, 2018

Hi Malinaricdan, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed April 12, 2018

Second time I had lunch at the Cheesecake Factory and was not disappointed. Food was served hot, it was very tasty and the staff very attentive. I ordered a “cheesesteak sandwich with fries. Sandwich was delicious (highly recommend) and the fries crispy. John, the waiter,...More

Thank Angelo D
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 15, 2018

Thank you so much for this review, Angelo. We're very happy you had such a wonderful time with us! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

Reviewed April 11, 2018

I'm not the biggest Cheesecake Factory fan as I feel the food underwhelms. However, whenever I enter one of the restaurants I do feel at ease with the ambience and service. This is a great place to relax. The food here was good and the...More

Thank bt_mpls_traveler
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 12, 2018

Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

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Ask a question
Questions & Answers
Ron L
November 1, 2016|
AnswerShow all 10 answers
Response from sirhcPhoenix | Reviewed this property |
Yes they do !!
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, Late Night
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Families with children, Large groups, Special occasions, Kids, Business meetings
Open Hours
Sunday
10:00 AM - 10:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 3111 W Chandler Blvd, Ste 2100, Chandler, AZ 85226-5357
  • Location: United States  >  Arizona (AZ)  >  Central Arizona  >  Chandler
  • Phone Number: +1 480-792-1300
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