Because we were a group of 24 for lunch, they gave us excellent service. I was a low to pre order what we had wanted for lunch as well as having the dim sum. They looked after us very well and the ladies were all...impressed with the restaurant, and how clean the restaurant was. They explained the dishes to the ladies as to what they were. Will go again.More

A friend and I went to the Palace this past week. We had to ask 3 times before we were given a menu, waiting for 15 minutes before anyone even approached to take the order. The condiments on the table were slippery and greasy. When...the food arrived, it was swimming in greasy sauce. My chicken was inedible. The dumpling and spring roll were cold and tasteless. Skip this restaurant. There are many others in the area that have better service and food.More

Wow.. What a rude to hung me up after I talked with them about 2 sesame balls item missing and treated me low class because I am disable person. I felt disguested and waste of loyal to your resturant that we, family alway attending to...your place number of time. Ok whats happen is We ordered to pick it up then went to the home and found 2 items missed without telling me or they forget to put into our bag before I picked it up. After I called them and explained about it then they said because hard to communicate with me then hung me up rude. So whole my family agreed and will not go to your place any longer. Customers: they will treat you lousy or bad if you are disabled people or who aren’t Asian then they will. I found this very sad and first time how they talked on the phone with me. I suggest you look at another different Chinese or Hong Kong restaurant who cook Dim Sim, who will treat you no matter what who you are, if you are blind, wheelchair, color/white or else.More

Good service and good food. Lots of dim sum options. Most of what we tried was good. A few items weren’t hot enough and they immediately took them off our bill as well as offered us some fresh ones. I’d come back for sure.

Visited the restaurant 3 times in two weeks. Twice for Chinese dishes and once for dim sum. All three visits we were completely pleased! The curry dishes were excellent as well as my family had the lemon chicken, beef and broccoli and sweat and sour...shrimp. The soups were excellent as well!!More

I've been eating dim sum here for 23 years, since around 1995 when that owner offered AYCE dim sum buffet during the weekdays for about $7.00. I just ate dim sum here today Sunday Aug 5, 2018. I host dim sum events for Wild Dining...MeetUp. Today's group was only 6 people, my smallest group ever. I really appreciate that Phoenix Palace is willing to let me make reservations for dim sum, although they said they will only hold the table for 5 min, I find that very reasonable, given that there are people waiting outside. My party is most often at least 10 people, sometimes I host 2 tables of that many, so reservations are needed, which I make at 11 am when they are not too busy. One thing I do not like about PP dim sum, is the cart ladies often put items on your table that you did not want, and it seems they are "forcing it on you", as if they receive a commission for being able to mark that item on your card. This happens almost every time I go eat dim sum at PP. They keep putting their dishes on my table, that no one said they wanted and trying to mark the card, and seem reluctant to take the dish back cos I say I don't want it. Their English is so poor, that they don't seem to get that I want "sui mai" (I guess because it wasn't on their cart). Things like that. Chinese restaurants that have a lot of young Chinese male servers are famous for poor service. I and others think it is because Chinese males are being catered to all their lives, so thy do not have to think about "needs", such as "when you serve a urn of soup, people need spoons to eat the soup with". Chinese males are not "cognizant and observant" to anticipate your need, such as when they see you spilled something, you need more napkins to clean up with. No one ever comes to fill our teapot, and everything we want, we have to run after, and flag down the servers, but being this is "usual service", I am not marking down to three stars because the food makes up for it, and they are the only dim sum venue that I know of, that is willing to take reservations, even for party of 4. When eating at truly authentic Chinese restaurants, I just get up and get my own bowls, forks, and other things I need, myself, otherwise my neck will be forever craned, looking for a server, instead of enjoying my food. Battling with the cart ladies, the lack of service, makes dim sum stressful to me. Also this visit, we were seated by the entrance, which was REALLY HOT!!! The 110 degree heat came in the front doors, and their AC, they said was turned lowest, cannot keep up with all those people and those steaming carts. I was trying to fan my face with the dim sum card, and another lady took out something from her purse to fan herself. There was a glow of sweat on the faces of the male servers too. I cannot tell in words, the difference between "which has better dim sum", Great Wall or Phoenix Palace. Both are good, just do not go to either on weekdays, because the dim sum isn't hot or fresh due to low turnover and consumption, and weekday selection is only a fraction of what they offer on the weekends. I like PP better than Great Wall ( don't care for Mekong Palace so I don't go there) because PP takes reservations, and PP us close to my home to drive to via 101. I can also stop at LeeLee's, which I do not have a secondary destination if I drive all the way (from 87th Street to 35th Ave on Camelback). Phoenix Palace also has lazy susans, which Great Wall did not get for 40+ years until just this summer 2018, yes there are now lazy susans on Great Wall's larger round tables. Is that a miracle or what???? 40+ years of no lazy susans!More

Was trying to get dim sum in Phoenix, AZ area, but got there at 3:05 pm, just missing it by 5 minutes or so. Understandably, they won't serve dimsum anymore, so they gave us the dinner menu to order from. We ordered simple chowmein and...is was very greasy. Flavor was OK though, understanding that you can't get decent chowmein and ingredients in Phoenix area relative to California.More