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Ratings and reviews

RATINGS
Food
Service
Value

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CUISINES
Japanese, Sushi, Asian
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
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meals, features
Reviews (61)
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Reviewed April 3, 2022 via mobile

We had a party of 16 celebrating a birthday. We were seated immediately and our server at the time was Andrew and he did a great job. Everyone was very pleased with their sushi and meals that were ordered. Extremely nice experience!!

Date of visit: April 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 16, 2021

im not going to sugar coat the fisasco i endured today at this location..the food was not the part of the problem, the cook did a fine preparation and distribution of food...the server imo, was after that huge tip at the other end of our...table, we got less service, less treatment than i ever gotten in any restaurant.one lady ordered four take out boxes of food which is fine...they asked for napkins, sauces got them, they got full cups already in the cup, we were give two empty cups to fill yourself..they were offered to go drinks, we didnt even get a refill and it was freakin water....we never got have a nice day , thanks for coming it's like pushing cattle in a stall and move onto the next stall..i feel like we were less treated because we did not order multiple plates and we did not leave a tip because of the treatment...you could tell whom ruled the roost at that table..we did not recieve what i call equal treatment...rushing us thru by taking our salad bowls before we were done...it was without a doubt the worst treatment i ever got in any restaurant ever...picking one side over the other bringing them things they asked for over and over..give me a napkin , bring me a bag , bring me a to go box , bring me teraryaki sauce , they had that poor girl so confused and running and i bet by the end of their meal, they whined until they paid a lesser price...from a 1 out of ten i give the food a 9 the service a big fat zero...go buy a pizza folks u better off than this joint...never let your server treat u like u dont belong there....ill never go back to this place ever again and never is more than a weekMore

Date of visit: May 2021
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Reviewed May 15, 2021 via mobile

Decided to change menu and how sauces are prepared. No notation made on menu or mentioned by server. Sushi ordered with drink but did not arrive until after received hibachi food.

Date of visit: May 2021
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Reviewed March 24, 2021

I placed an online order from Stix in Fultondale, AL on 3/14/21. This was my first experience at a Stix location. I placed an order online for pick up that included an order of spring rolls. The online order form asked for both my phone...number and email address for contact when I paid online. I was not contacted by either that phone number or email to be informed that one of the items I ordered was out. While waiting at Stix to pick up my order I noticed that the restaurant was not very clean. I picked up my oder from Stix, but once I got back I discovered that the spring rolls from my order were missing. I called Stix and the staff member I spoke to apologized and asked if I wanted to come back to pick up my missing spring rolls. I said that I did since they were part of the dinner we had planned and ordered to feed our party of 3. The male staff member I spoke to told me that the spring rolls would be ready by the time I arrived back. Once I arrive back in the Stix location in Fultondale, the spring rolls were not there and after I explained that the spring rolls were missing from the order I had picked up - the female staff member I spoke to told me that they were out of spring rolls and had been sold out since before I placed my online order. This shocked me, not because I was surprised that they had sold out, this happens in the restaurant industry. I was shocked by how it was handled. Not only had I not been contacted by either the phone number or email I had been asked to provide when ordering, to let me know that the spring rolls were sold out and to ask if I wanted to cancel them or replace with another food item (which would have been ideal to remedy the situation before I picked up my food). Unfortunately this did not happen. When I picked up my order in store, still I was not informed that they were out of spring rolls and that they were not in my bag. Even more unfortunately, even when I discovered this and called about the missing spring rolls, I was still not informed that they were out. It wasn’t until I returned to the store, while the other 2 members of my party waited and our food grew cold, that I was finally told that the spring rolls had been sold out that whole time. This is an extremely disappointing first experience with Stix. I appreciate that many different people are involved in the order fulfillment process and that restaurants are busy places, however this situation could have been remedied, very easily, very easy on, If I had been contacted after ordering, or when picking up my order, about the sold out item and what my options were. But the fact that it was ignored and not addressed, is unacceptable customer service in my opinion. The manager on duty did refund the spring rolls from my order and replaced them with dumplings, which I appreciated. But quite honestly, we didn’t get what we wanted, we ended up eating over an hour after we had initially picked up our food, so most of it was cold, and by that point in time no one was particularly impressed, nor enjoying our first experience from Stix. I am thoroughly disappointed by this experience and after reaching out to Stix directly about this experience I was not even contact back, not even an apology. I strongly recommend eating somewhere else in Fultondale, knowing that they clearly do not care about providing any positive or proactive customer service, nor rectifying any negative customer service experiences.More

Date of visit: March 2021
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Reviewed March 2, 2020 via mobile

Very Disappointed!! First the bathrooms are disgusting! Hand soap dispensers broken, over flowing trash cans, slick floors, & horrible smell. They were out of several items. When we received our food it was bland and not appetizing

Date of visit: March 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 20, 2019 via mobile

Recently went to Stix for a date night. I gave it an average rating not because the food wasn’t great because it was VERY good (shrimp tempura appetizer and teriyaki salmon entree) but because the wait at the hibachi grill was long. Not sure how...it works but from the looks of things the Chefs were moving from station to station. I guess the station hopping would explain the wait. As a suggestion I would like them to increase the chef to table ratio. The food was great, my salmon was nice and flaky not dry. The rice was tasty even though simple (I like NY style fried rice the most). I also got to try their sushi which I loved. In the end, I would return again in the future.More

Date of visit: December 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 10, 2019 via mobile

I’m going back just for that juicy tender and freshly done salmon with rice and spinach freshly put together with broccoli and carrots wooo wooo sauces off the chain. See I just love amicable folks and a clean place, I hate there several nights as...the cleanliness and friendliness of the staff in a professional manner is what got but most of all the food wow 10/10 from I enter until I leave.More

Date of visit: September 2019
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Reviewed August 6, 2019

My wife had the cashew chicken and loved it. I had the Mongolian beef and thought it was one of the best I ever had. The portions were large. My only complaint would be that I would have liked more rice. Happy hour is until...6:30 which was nice. Easy to get to from the hotels at the interstate exit. Would definitely go back if we are in the area again.More

Date of visit: August 2019
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Reviewed July 3, 2019 via mobile

We absolutely love the sushi here! My favorite is the Fried Philly Roll! The sushi is so good that we've never made it over to the hibachi grill side, but that side seems to be popular, too!

Date of visit: July 2019
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Reviewed June 19, 2019

Went with my wife and the spicy chicken with fried rice was very good also had spring roll which also great. My wife loved her compound chicken .

Date of visit: May 2019
Helpful?1  
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Reviewed February 22, 2019 via mobile

LET ME START BY SAYING THAT WE DIDN’t EAT AT STIX. If you don’t have food allergies, please skip this review and rely on the others. Upon being seated, I was immediately greeted by our server. I say “I” because my husband wasn’t seated yet....She asked me for our drink orders and what appetizers we wanted to order. PLEASE, at least let me get my jacket off. I asked if there was a gluten free menu. She said no “this is the only menu.” I did have to repeat gluten free a couple of times. At this point I had an inkling that she had no idea what gluten was. I then went to the hostess who did go to a manager to ask. Thank you for taking some effort. (You may be thinking that it’s my bad for going to an Asian restaurant being gluten free. Au contraire, I’ve had gluten free Asian food everywhere from PF Chang’s to our local Chinese restaurant. (Most will substitute Tamari sauce in place of the soy sauce.)) Again, we were asked to order and again we had to defer as my husband was just taking his jacket off. There is great, attentive service and there is annoying, clueless service. The latter is what we had. The menu specifically states to tell your servicer if you have food allergies. Our server obviously didn’t know this part of the menu. I asked her if she would please ask the chef if it was possible to order gluten free. She actually had nerve to tell me “I can’t, he’s in the back cooking”. At that point we decided to leave Stix. Every restaurant employee should be well trained in 1. People skills - she certainly wasn’t and 2. Food allergies- again, certainly not. I’ve passed Stix dozens of times on my way to and from Birmingham and have always wanted to stop. How disappointing. We walked across the parking lot to Casa Fiesta where I safely enjoyed a wonderful meal with attentive, knowledgeable service.More

Date of visit: February 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed January 15, 2019

We got takeout from Stix on a recent stay in Fultondale. One soup was scalding hot, the other barely more than warm. The fried rice didn't appear to be - it looked more like brown rice, no egg or veggies in it at all like...you'd expect. The hibachi steak was passable, the chicken had an off taste according to my husband but he might not have been expecting the particular sauce it had on it. I got the appetizer sampler with stale-tasting bang bang chicken. The pot stickers and crab rangoon were fine but cool. I had to wait for the order to be prepared after I arrived at the restaurant so I'm not sure why the large disparity in temperatures of the dishes. In general not tasty enough to warrant another visit.More

Date of visit: January 2019
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Reviewed December 27, 2018 via mobile

My family decided to stop by for dinner but the hibachi was booked for almost an hour wait. No worries though because the private dining side was only a 10 minute wait and was the best decision I have ever made. The g Food was...perfect and was cooked so quickly. Out server was absolutely fantastic, he was a bartender I believe his name was Ken? Idk but he was absolutely amazing. I was blown away by the service and the food and will definitely eat there again.More

Date of visit: December 2018
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Reviewed November 25, 2018 via mobile

The taste is ok but food isn’t identifiable. The service is pretty good. I went to the Stix at the Galleria I felt the food was better.

Date of visit: December 2017
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Reviewed October 3, 2018 via mobile

The food has always been good, but customer service lacks significantly! When the server dumped a plate of food on my daughter, which was purely an accident, the manager/owner just came by, gave a half-hearted apology, but made no restitution on the bill! I'm not...one to look for a freebie, but this incident was messy, very embarrassing to my daughter & deserved more culpability from the restaurant! Don't plan on a return visit strictly for this reason!More

Date of visit: July 2018
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STIX RESTAURANT, Fultondale - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Stix Restaurant

Yes, Stix Restaurant offers takeout services.

Stix Restaurant is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3