I bought a cell phone charger and it came defective from the factory. Due to a trip I bought another one, and I came to the flying tiger store where I bought the product, located in the shopping mall via santa catarina. I asked the...employee at the location on 11/08/2022 at 10:27 that the product was defective, she performed a test on her cell phone, on my cell phone, extremely thick, and without posture because she asked that I was using wrong. And as we know, it didn't work, the product was factory defect. From then on, she wanted to exchange it for an exactly the same product, and I had already bought a new one, that is, I have no interest in acquiring a new one, again, and I asked for my money back, and she said that the practice of company is not a cash refund, at most another product, but already with an altered voice that it was necessary to bring another attendant. Wondering if that was the local law. Well, I have the local law. (Decree Law No. 383/89 of 6
November); If the item or good you have purchased is defective, the law obliges stores to exchange or return the money paid for that item to the consumer.
I want to know how my vexatious situation in public puts me in a position of lack of credibility, and of course the factory defective product and internal policy of non-return of values infringing consumer law.More