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Ratings and reviews

#666 of 743 American in Austin
#1,873 of 2,450 Restaurants in Austin
RATINGS
Food
Service
Value

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CUISINES
American
FEATURES
Wheelchair Accessible
Reviews (11)
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Reviewed February 24, 2019

I have had good visits and meals at this place in the past. I found myself there yesterday for a meal before my flight and ti was not good. Service was poor and with an attitude which did not help. To top it off, I...wanted a bottle of soda but it was warm in the cold case there, I asked for a cup to get some ice and was told that to get a cup it would be a $1 surcharge, when I explained that the soda was warm in the bottle the response was "too bad" still $1. Doesn't seem right. My sub was good but really, why charge this or find a way to problem solve another way. Just don't be clueless as my cashier was.More

Date of visit: February 2019
Helpful?
Manager_A1, Manager at ThunderCloud Subs, responded to this reviewResponded March 25, 2019

Dear finesilver First of all, thank you very much for sharing your impressions about our restaurant with us. We truly apologize for the bad experience you had. The quality and taste of our products is a priority for us. You feedback has been transmitted to...More

Reviewed February 15, 2019

I like that the Austin airport fills itself with local options versus large chain restaurants. thundercloud subs is a version of that offering a better sub than subway at a little slower pace and perhaps different ordering style but they do a good job of...walking you through the process. I ordered the Club Classic($7). Non locals may not know what the thunder sauce is... so you can ask or skip it, but maybe a few popup signs would be helpful to guide people through their uniqueness. The only downside i had with this location is the sun beat down on me while waiting in line and i may have had too many beers the night before so it was a bit uncomfortable as i started sweating waiting for my sub to be made and pay... Good subs, affordable prices.More

Date of visit: January 2019
Helpful?
Manager_A1, Manager at ThunderCloud Subs, responded to this reviewResponded March 25, 2019

Hi TryppAdams, Thank you so much for your kind feedback, we are so pleased you enjoyed your experience with AUS - ThunderCloud Subs! I hope we will have the pleasure to welcome you again soon. Sincerely

Reviewed October 28, 2018

Austin airport has some good dining choices but if you just want to grab something for the flight, I always go to ThunderCloud subs. The food is good and the prices are decent. They are located down by the JetBlue gate.

Date of visit: October 2018
Helpful?
Manager_A1, Manager at ThunderCloud Subs, responded to this reviewResponded November 22, 2018

Hi LaurLaw, Thank you so much for your kind feedback, we are so pleased you enjoyed your experience with AUS - ThunderCloud Subs! I hope we will have the pleasure to welcome you again soon. Sincerely Jennifer Watson-General Manager

Reviewed October 27, 2018

This is a sub place toward the higher gates at Austin airport. Not nearly as popular a other places or inviting, but solid subs with decent value. Service the day I was there was quite good. I liked it better than Subway or Quiznos plus...I like that this is a local Austin outpost at the airport. My sandwich was good, prepared fast. A nice quick meal.More

Date of visit: October 2018
Helpful?
Manager_A1, Manager at ThunderCloud Subs, responded to this reviewResponded November 22, 2018

Dear finesilver Thank you for taking the time to share your feedback about your experience in our restaurant. Positive feedbacks help us to strengthen our motivation and to continuously improve our service. I hope we will have the pleasure to welcome you again soon. Sincerely,...More

Reviewed January 20, 2018

I loved the egg salad and the Austin club, the kids ate everything. The preparation is slow, but the final product is worth the wait.

Date of visit: January 2018
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Reviewed October 29, 2017 via mobile

We got sandwiches here on a Thursday morning and it was busy. The girl making them was very polite in greeting those who joined the line. When we were there she was the only one making sandwiches and the were 4 other employees just standing...around. I had a sandwich which was good except for the fact that the bread was dry-not a good thing.More

Date of visit: October 2017
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Reviewed October 16, 2017

From the sandwich descriptions, I was expecting more from ThunderCloud. It's nice they add avacado on some and say they have "mesquite smoked" meats but it was deli meat like Subway would have. I thought it way maybe fresh smoked meats. Maybe better than Subway,...but not much, so it was disappointing from my expectations. I did like my sandwich....chicken, bacon, avacado. I like their Thundercloud sauce....paprika in O&V as something different.More

Date of visit: October 2017
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Reviewed April 17, 2017

The egg salad sandwich is a must try! I travel often and look forward to the freshest egg salad in town on great bread at a great price! Check it out!

Date of visit: August 2016
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Reviewed July 26, 2016

Before our plane left, my girlfriend and I decided to try ThunderCloud for the first time. The guy who took our order had the worst attitude I've experienced from someone at a restaurant. He appeared to be very irritated that he had to take our...order and rolled his eyes when we told him what toppings. After over hearing another staff member offer someone their "Thunder Sauce" I asked him if he could add it to mine. Rather than agreeing, he gave me a rude look and put his head down, mouthing some cuss words to himself. I was shocked and looked at my girlfriend who was confused by this guy's attitude as well. We ignored it (although thinking back now I should have spoke to his manager.) We checked out & low and behold, he didn't even get our order right, let alone add any of the Thunder Sauce! It was such a bad experience, I didn't even bother going back to ask them to correct our order. We ate the over priced, bland tasting subs & agreed they wouldn't ever get our business again. At least not until they learn how to hire some respectful staff.. Very disappointed.More

Date of visit: July 2016
Helpful?1  
Reviewed May 25, 2016 via mobile

The line had about 12 folks in it but worth the wait. I got a turkey sub, chips and drink for 8. Bread was soft and was a good simple lunch before my flight. Would eat here again

Date of visit: May 2016
Helpful?
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Frequently Asked Questions about ThunderCloud Subs

ThunderCloud Subs is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3
  • Value: 4