This is for the main location which is slightly off the main Tenjinbashisuji shopping street 天神橋筋商店街,the longest covered shopping street in Japan.
There's also a second branch located on this shopping street further south, bigger and cleaner.
The main store always have a line competing...for the roughly 20 seats in a small restaurant.
English is not a common language in Japan and among Japanese, so misunderstanding and staff coming across rude can happen.
I don't speak Japanese but if one observes how others do things, you can pick up quickly what needs to be done even for a first timer like me.
Came here on a weekday just past 11am their opening time. There's already a queue of about 10-12 people in front of me, I peeked inside it was fully occupied. That means the first wave of patrons probably lined up way before 11am to be admitted as soon as they open.
So we waited patiently in line. In the meantime I saw people in front reading the multilingual menu and writing numbers on a scratch pad. So I grabbed a menu and it has photos, descriptions and prices in English and other languages. I selected what I like. The whole process is meant to streamline so minimum wait as soon as you are invited in when space becomes available. More importantly it reduces chance of error by wait staff who I imagine have rudimentary to non existent English skill having to deal with us foreign tourists verbally.
So if you understand this process, I don't believe they discriminate tourists. On this day I heard Korean, Japanese, English, Chinese, Indonesian and others I don't recognize being spoken. So there's a wide variety of nationalities all aiming for good sushi with good value.
Anyway about 40 minutes into the wait, we got in. Order came within 5 minutes or so. Believe me, they weren't premade. I saw them put ours together after we got in. By adhering to the way they operate you can enjoy great sushi and great prices with minimum hassle.
This is one of the times when overwhelming positive reviews here and other sites are true.
On the other hand you will always find a few unlucky souls who don't agree.More