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Hard Rock Cafe

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Ratings and reviews

#38 of 34,201 Restaurants in Osaka
Certificate of Excellence2015 - 2018 Winner
RATINGS
Food
Service
Value
Atmosphere

Location and contact

About
Hard Rock Cafe is a global phenomenon with 185 cafes that are visited by nearly 80 million guests each year. The first Hard Rock Cafe opened on June 14, 1971, in London, England, and from there the brand has expanded to major cities and exotic locations around the world.
Meals
Lunch, Dinner
CUISINES
American, Bar
FEATURES
Reservations, Seating, Television, Wheelchair Accessible, Serves Alcohol, Full Bar, Table Service, Highchairs Available
Reviews (279)
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115 results
Traveler rating
46
44
20
2
3
Traveler type
Time of year
LanguageEnglish
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Traveler rating
46
44
20
2
3
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All reviews burger ribs salad fries cake universal studios free refills great meal hrc citywalk usj hardrock japan servers shop yen
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1 - 10 of 115 reviews
Reviewed 4 weeks ago via mobile

Well as you can see this is rated at the time of writing as 38 out of 38,000 + restaurants in the City so it cannot be that bad can it! Out of all the Hard Rocks in Japan this is definitely the most friendly...More

Date of visit: October 2018
Thank badmintontim
Reviewed 4 weeks ago via mobile

Great staff who went above and beyond to make me a vegan meal. The helpful wait staff handed us over to the manager Tomohiro Yasukawa who spent time with me and the kitchen staff to come up with a delicious vegan version of the fajitas...More

Date of visit: April 2019
Thank Elizabeth J
Reviewed December 14, 2018 via mobile

We have to wait till the store reopens at 9pm, as there was a private function. I find the servers somehow less enthusiastic as compared to other HRC I have visited, probably due to the command of language. The food as usual is great and...More

Date of visit: December 2018
Thank HoweyH2
hrcucwo, マネージャー at Hard Rock Cafe, responded to this reviewResponded December 22, 2018

I appreciate you taking the time to write a review.Every comment will be regarded as important and reflect it in creating a better.

Reviewed December 12, 2018 via mobile

The drinks were really good, especially the margaurita . It was great, and truly enjoyable to visit, and enjoy the great drinks !

Date of visit: December 2018
Thank JohnTan2015
hrcucwo, マネージャー at Hard Rock Cafe, responded to this reviewResponded December 22, 2018

Thank you for this fantastic review and for taking the time to post your feedback!

Reviewed December 9, 2018

Over priced, limited vegetarian options. Cool atmosphere like all hard rock cafes offer. Would opt for Japanese cuisine while in Japan. Unless you're looking for a break from Japanese food I'd opt for McDonalds downstairs to save some yen.

Date of visit: November 2018
Thank Louisa P
hrcucwo, マネージャー at Hard Rock Cafe, responded to this reviewResponded December 22, 2018

Thanks for taking the time to leave us a review. Every comment will be regarded as important and reflect it in creating a better.We hope we can see you again.

Reviewed November 16, 2018

Nice restaurant inside the Universal Studio Town. Clean but pricey. Friendly and efficient waitress. Recommended.

Date of visit: October 2018
Thank Herbert L
hrcucwo, マネージャー at Hard Rock Cafe, responded to this reviewResponded December 22, 2018

Thanks for taking the time to leave us a review. We hope we can see you again.

Reviewed August 27, 2018

We were spoilt with choice when it came to choosing a restaurant after a day at USJ. We thought why not finish the day with a fun dinner at Hard Rock Cafe! We went to enter but they were full, before we could turn away...More

Date of visit: July 2018
Thank TarshaandKristian
hrcucwo, マネージャー at Hard Rock Cafe, responded to this reviewResponded September 2, 2018

Thank you for this fantastic review and for taking the time to post your feedback! We're glad we were able to rock your world and we hope to welcome you back to the Cafe again the next time your in Osaka.

Reviewed August 15, 2018 via mobile

Love Hard Rock Cafes and visited this one 3/4 times over the years. We did book a table prior to our visits online. We finished our day at Universal and headed to hard rock for a cocktail and burger. The waitress came to take our...More

1  Thank sarahh495
hrcucwo, マネージャー at Hard Rock Cafe, responded to this reviewResponded August 24, 2018

Thanks for taking the time to leave us a review. We apologize that we could not make satisfied your experience. We will improve our service and drink quality. Again, thank you for giving us opportunities to improve our service. Sincerely yours.

Reviewed July 19, 2018

There was not much here to show for a Hardrock café. The waiters didn’t speak English. The drinks were OK. The music was very outdated. We had no desire to stay for dinner after two drinks.

Date of visit: July 2018
Thank Angela M
hrcucwo, マネージャー at Hard Rock Cafe, responded to this reviewResponded July 31, 2018

Thanks for taking the time to leave us a review. We approgize that we could not make satisfied your experience. We will improve our service and food quality.

Reviewed July 17, 2018 via mobile

My husband and I went to the cafe after a long day at universal studios Japan. We heard that this place had great food so we decided to try it for ourselves! We ordered the ribs and cheeseburger and I changed my fries to onion...More

Date of visit: July 2018
Thank mellificentg
hrcucwo, マネージャー at Hard Rock Cafe, responded to this reviewResponded July 31, 2018

Thanks for taking the time to leave us a review. We approgize that we could not make satisfied your experience. We will improve our service and food quality. Again, thank you for giving us opportunities to improve our service.

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