We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Jin Sha (Four Seasons Hotel Hangzhou at West Lake)

Certificate of Excellence
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Four Seasons Hotel Hangzhou at West Lake, No.5 Lingyin Road, Xihu District, Hangzhou, China
Name/address in local language
0571-88298888
Website
More Info
Add Photo Write a Review

103 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 80: English reviews
Hong Kong
Level Contributor
193 reviews
102 restaurant reviews
common_n_restaurant_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staying at Four Seasons and booked for dinner here. The staffs were very friendly and gave excellent recommendation for the dishes. The foods are extra-ordinary and fairly price for luxury restaurant. Would recommend the place for sure for anybody looking for top notch Chinese restaurant.

Helpful?
Thank hktransplant
New York, New York
Level Contributor
109 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 197 helpful votes
3 of 5 stars Reviewed August 13, 2016

When I sat down, I was served by a waitress who was pushing some grotesquely expensive dishes. But, miraculously, a different waiter took over. He suggested that one dish could be served as a half dish (he said it was too much food) and he dissuaded me from ordering the over-priced beggars chicken. In the end, I had a pretty... More 

Helpful?
2 Thank john23
Level Contributor
37 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 7, 2016 via mobile

Menu is a nice mix of local and traditional Chinese dishes. Service is friendly and fast. Food was delicious albeit small portions. The crispy duck was suberb. It does come with a price.

Helpful?
Thank Pepijn S
Prague, Czech Republic
Level Contributor
142 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed August 4, 2016 via mobile

We came back after one positive experience last year and this place is still fantastic. There is no compromise on the environment or the service. You get what you pay for. We had the pork pyramid again which shouldnt be missed. The dessert was probably the best off all what we got. Seafood fried rice was very average and dry-... More 

Helpful?
Thank Katerina S
Hong Kong, China
Level Contributor
12 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 30, 2016

Overall this is a very good and authentic restaurant that specializes in Hangzhou and Shanghai cuisine. Food from ala-carte menu is generally impressive, good taste, good portion. Dim Sum, however, is rather pricey and disappointing. Try to avoid Dim Sum and order dishes from the main menu.

Helpful?
Thank AsianTraveller2012
Level Contributor
41 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 16, 2016 via mobile

Selected it cause of the very high rating and make reservation with high expectation...... 5 mins walk from hotel lobby, great deco and v good service from smiling restaurant staff. Selected the highly recommended Braised pork and Grill chicken but was disappointed as its just so so taste. The super x Before Qing Ming Rong Jin tea was not too... More 

Helpful?
1 Thank Tk N
Singapore, Singapore
Level Contributor
18 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 7, 2016 via mobile

Set for fine dining, Jin Sha is a place worth visiting once given the price of a meal. The simplest of dishes starts from RMB78 and above and wines are sold by the bottles. Our total bill came up to RMB900 for 3 dishes, and 2 desserts along with 2 bowls of rice and a pot of Dragon Well Tea.... More 

Helpful?
Thank SingaporeBtraveller
Kandy, Sri Lanka
Level Contributor
11 reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 5, 2016

It was Father's Day. For sure, without making reservation, it was hardly to have a table for seven of us. We tried to have a most remarkable meal before leaving Hangzhou after five days here. The service was very good. The food was excellent although we ordered the most common choices on the list. The food has demonstrated the characteristics... More 

Helpful?
Thank 康提斯里蘭卡
Singapore
Level Contributor
55 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed May 19, 2016 via mobile

Before visit Hangzhou, I did some research that most reviewer suggest that after you eat these 3 restaurant, you could proudly announce I have been to Hangzhou: Jinsha @ Four Seasons, Hubin 28 @ Hyatt Regency and Ziwei restaurant @ west lake state guesthouse. Jinsha listed 4 star restaurant and 5 star hotel Four Seasons at West lake in 2016... More 

Helpful?
Thank D J
New York City, New York
Level Contributor
368 reviews
213 restaurant reviews
common_n_restaurant_reviews_1bd8 160 helpful votes
3 of 5 stars Reviewed May 12, 2016 via mobile

Nice place, but after seeing it was the top rated eatery in Hangzou we arrived hungry and with high expectations. Place is in Four Seasons, surprising long walk from main lobby. Dining room is very impressive. Food was fine, but Pork Pyramid was pretty bland, we were shocked at the amount of praise, given actual pork had very little taste.... More 

Helpful?
1 Thank HClowd

Travelers who viewed Jin Sha (Four Seasons Hotel Hangzhou at West Lake) also viewed

 

Been to Jin Sha (Four Seasons Hotel Hangzhou at West Lake)? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    5 of 5 stars
Cuisine
Chinese, Asian
Meals
Dinner, Breakfast, Lunch
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Validated Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Private Dining
Good for
Business meetings, Families with children, Special occasions, Large groups
Location and Contact Information
  • Address: Four Seasons Hotel Hangzhou at West Lake, No.5 Lingyin Road, Xihu District, Hangzhou, China
  • Location: Asia  >  China  >  Zhejiang  >  Hangzhou
  • Phone Number: 0571-88298888

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Jin Sha (Four Seasons Hotel Hangzhou at West Lake) and other visitors
1 question
Ask a question

See all questions (1)

Questions? Get answers from Jin Sha (Four Seasons Hotel Hangzhou at West Lake) staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?