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Puluo Wangsi French Restaurant (Main Office)

$$ - $$$
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Baishaquan no 1, Hangzhou 310007, China
Name/address in local language
+86 571 8797 6115
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21 Reviews from our TripAdvisor Community

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Showing 19: English reviews
Heemstede, The Netherlands
Level Contributor
492 reviews
300 restaurant reviews
common_n_restaurant_reviews_1bd8 174 helpful votes
1 of 5 bubbles Reviewed September 6, 2015

Provence used to be our favourite dining spot in Hangzhou. But since it changed owners some time ago the quality of food and service has become really bad. Just walk on to the Spanish restaurant next door or have a drink in Maya and eat on one of the stalls around the corner. There is nothing French about the cooking... More 

Helpful?
Thank MvdK01
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 29, 2015

We were on a business trip in Hangzhou and a group of 6 of us visited this restaurant. I was surprised when the manager informed us that they were out of bread. In my many years of travel and eating, I have never been to a French restaurant that did not have bread!!! I ordered the appetizer which was ham... More 

Helpful?
Thank Mani G
sazzlejo1
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 16, 2014

We arrived at our nearby hotel (Tea Boutique Hotel) around 1.30pm and were recommended the street nearby for a late lunch. Provence was the only restaurant open for a late lunch at the time so we ventured in a bit sceptically. We were met by two really great owners who not only served us delicious food but also volunteered information... More 

Helpful?
Thank sazzlejo1
Hangzhou, China
Level Contributor
14 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed October 12, 2013

My wife and I went here for a romantic dinner, and they were offering a special 3 course menu paired with 3 glasses of wine. As the first flight of wine arrived, the waitress spilled it all over the table and us-- the kind of spill that would be posted to Youtube. My wife's skirt was soaked and my shirt... More 

Helpful?
Thank Kimrules
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 4, 2013 via mobile

Went there for lunch with my family, food and service were average and expensive for China. Would not hurry back.

Helpful?
Thank Skydog2012
Shanghai, China
Level Contributor
55 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

From the bar to the table, the service, food and drinks and friendly staff are tops. Provence provides an oasis of civility and culture, along with a great meal, in Hangzhou. We have been there many times and have never been disappointed. Those of us who live in Hangzhou appreciate Provence.

Helpful?
Thank Santa Fe M
Nice, France
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed January 20, 2013

We are in Hanghzou for hollidays, we dont care about the prices, just looking for nice experiences... So, we went to this french restaurant and we ordered 6 dishes, the only good one was the dessert. The best that you can do is go straight to the bar and try their wine selection. They have a lot of options by... More 

Helpful?
Thank gerard b
Hangzhou
1 review
1 of 5 bubbles Reviewed January 13, 2013

Forgive me for writing a long review, but i feel this needs to be said about their customer service. So 4 weeks before Christmas, I pop into Provence to place a booking for a christmas eve dinner with my girlfriend. Upon placing the booking, I asked the server if we could order off the menu that night instead of getting... More 

Helpful?
Thank Darren L
Cambridge, United Kingdom
Level Contributor
1,100 reviews
383 restaurant reviews
common_n_restaurant_reviews_1bd8 464 helpful votes
2 of 5 bubbles Reviewed July 7, 2012

We came here for dinner and were very disappointed. We started with the South-West Salad, which was meant to be duck and bacon on a lettuce bed. What came out was a bowl of soggy lettuce with pork, bacon and potatoes on top - not good. The next course was red snapper. We got a tiny portion of over-cooked and... More 

Helpful?
Thank tombillinge
Springfield, Virginia
Level Contributor
27 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed June 17, 2012

Provence was the setting for my birthday dinner. We had a quiet table upstairs at the back of the restaurant where we could enjoy a bottle of wine and pleasant conversation over dinner. The food was good; the service was fine, but the highlight of the evening was the company (my daughter and friend). A good choice for ex-pats looking... More 

Helpful?
Thank Gretchen A

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3 of 5 bubbles
Average prices
$16 - $32
Cuisine
French
Meals
Dinner
Restaurant features
Reservations, Waitstaff, Seating
Good for
Business meetings, Special occasions
Location and Contact Information
  • Address: Baishaquan no 1, Hangzhou 310007, China
  • Location: Asia  >  China  >  Zhejiang  >  Hangzhou
  • Phone Number: +86 571 8797 6115

Questions & Answers

Questions? Get answers from Puluo Wangsi French Restaurant (Main Office) staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?