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Hard Rock Cafe

$$ - $$$
Neighborhood:
Arbat
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Stary Arbat St., 44, Moscow 119002, Russia
Name/address in local language
+7 499 241-43-42
Website
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554 Reviews from our TripAdvisor Community

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Showing 201: English reviews
Mauritius
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

Shocking client service. Great location and food but SHOCKING client service. We had a big business breakfast booked at Hard Rock Cafe for 30 persons 2 days ago. I checked the address on Google and it was showing "Staraya Square, 44". So I took a taxi from hotel and gave the address to the driver. When we arrived according to... More 

Helpful?
Thank Natasha W
Maria K, Manager at Hard Rock Cafe, responded to this review

Natasha W, Thank you for taking time to give us your feedback. I apologize that your experience is not the one we hoped to create for our guests. The service you describe is definitely not the standard of the Hard Rock Café or this Unit. Let me assure you that I will personal look into this matter and take necessary... More 

Surrey, United Kingdom
Level Contributor
127 reviews
84 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

Close to my hotel so called in for dinner as a change from local food. Long time since I have been to a HRC so pleased no queue. Upper floors had private party but was made very welcome and invited to sit anywhere downstairs. Service was speedy, friendly and attentive. Nice mocktail followed by Pepsi with lots of I've to... More 

Helpful?
Thank ANDY K
Maria K, Manager at Hard Rock Cafe, responded to this review

ANDY K, Thanks for your review, always good to hear about guests experiences with us! You are always welcome back at Moscow location and we will do our best to provide an outstanding service and a rocking atmosphere! Best Regards, Maria More 

Tehran, Iran
Level Contributor
13 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

I have been to this branch of Hard Rock cafe several times! I like this place it has a cool Rock 'N Roll atmosphere! Just servise would have delay and slowly! Great delicious food and beverage!

Helpful?
Thank PersianSerai
Maria K, Manager at Hard Rock Cafe, responded to this review

PersianSerai, let me thank you for your review, always good to hear about guests experiences in Hard Rock Cafe! Will be happy to see you again next time when you are in town so we can give you the ultimate Rock Star experience! Best regards, Maria More 

Level Contributor
5 reviews
3 restaurant reviews
3 of 5 bubbles Reviewed 2 weeks ago via mobile

Amazing articles hang on the walls , happy staff , but cold atmosphere... food took 1hour 20 minutes to arrive.....! What else can I say ...!

Helpful?
Thank easy w
Maria K, Manager at Hard Rock Cafe, responded to this review

Thank you for finding time give us an opportunity to learn about your experience in our restaurant. It's one of the ways to see the real problems and to find out what we have to work on. I'm sorry to hear that the atmosphere and speed of service that you've experienced wasn't of the Hard Rock standards. And for Moscow... More 

Brighton, United Kingdom
Level Contributor
90 reviews
80 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed February 16, 2017 via mobile

This has to be the worst Hard Rock Cafe I have been too and I have been to quite a few. There is no atmosphere what so ever and the staff are rude and uninterested. I had BBQ ribs which were cold and it taste like they were covered in Ketchup and the side of fries were also cold. If... More 

Helpful?
Thank scottieipad
Maria K, Manager at Hard Rock Cafe, responded to this review

Scottieipad, I would like to thank you for taking the time to place your feedback regarding your visit to the Hard Rock Cafe in Moscow on Trip Advisor which lead to be such a disappointing outcome and before I continue please let me apologize on behalf of Hard Rock, the management team and the staff. We are very sorry that... More 

Sheffield, United Kingdom
Level Contributor
107 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed February 1, 2017

I liked to be there. Really good food (HRC like). Very friendly staff. At least if you are a HRC fan you have to go there to see it once. This was HRC number 14. Next one will follow soon.

Helpful?
Thank Mike S
Maria K, Manager at Hard Rock Cafe, responded to this review

Dear MikeShine1965, Thanks for your review, always good to hear about guests experiences with us! We are happy that you have enjoyed your visit to Hard Rock Cafe Moscow. By the way, are you already a Hard Rock Rewards member? If not ,you can apply at any participating Hard Rock location and start obtaining cool privileges and bonuses at all... More 

Saxmundham, United Kingdom
Level Contributor
44 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed January 26, 2017

well no surprises here to be honest. i have never had a bad meal in a hard rock cafe. I don't usually head for these sort of chain restaurants but it was convenient at the time. good food and service

Helpful?
Thank euromat
Maria K, Manager at Hard Rock Cafe, responded to this review

Thank you for your RockStar review. It's always a pleasure to read that our team meet our guest's expectations. You are always welcome back at Moscow location and we will do our best to provide an outstanding service and a rocking atmosphere! Best Regards, Maria More 

Palermo, Italy
Level Contributor
36 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed January 10, 2017

The stuff was friendly, the service was good as well as beer and food, but this Hard Rock Cafe looks really dated,sad and poor pub. There were only other two people in and the atmosphere is really disappointing:it needs to be modernized and improved by a good architect

Helpful?
Thank Palermo_ItalyLaura
Maria K, Manager at Hard Rock Cafe, responded to this review

Dear Palermo_ItalyLaura, I would like to thank you for finding time giving us your feedback about your visit of Hard Rock Cafe Moscow. It's very valuable for us to know every little detail about guests experience with us. I want to apologise for the facts that had disappointed you and hope to see you again next time when you are... More 

Como, Italy
Level Contributor
112 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed January 7, 2017

Well, as usual here it is my review of Hard Rock Cafe. We went in this restaurant in Moscow two times in order to eat something for lunch. The staff was kind and the menu is the sameone you can find in other places of this brand. To my mind, always suggested.

Helpful?
Thank Ste_Apple
Maria K, Manager at Hard Rock Cafe, responded to this review

Ste_Apple, Thank you for your feedback! Be sure that Hard Rock Café Moscow really appreciates it! You are always welcome to come back, Best Regards, Maria More 

Vaasa, Finland
Level Contributor
25 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 5, 2017

The service was amazing as well as the food! The meat was so tender and tasty! The stuff was super friendly and their English skills were exellent. We had a great time at this place!

Helpful?
Thank adamsand2015
Maria K, Manager at Hard Rock Cafe, responded to this review

Thanks for your review, always good to hear about guests experiences with us! We take pride on both our food quality and our unparalleled customer satisfaction, I'm glad to read we were up to the task on this occasion. I do hope we will see you back at the Hard Rock Moscow in the future so we can give you... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
American, Bar, Cafe, Pub, Vegetarian Friendly
Meals
Dinner, Brunch, Lunch, Late Night, Drinks
Restaurant features
Takeout, Outdoor Seating, Television, Serves Alcohol, Reservations, Seating, Waitstaff, Full Bar, Free Wifi, Highchairs Available
Good for
Large groups, Bar scene
Location and Contact Information
  • Address: Stary Arbat St., 44, Moscow 119002, Russia
  • Location: Europe  >  Russia  >  Central Russia  >  Moscow>  > Arbat
  • Neighborhood: Arbat
  • Phone Number: +7 499 241-43-42

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hard Rock Cafe and other visitors
3 questions
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Questions? Get answers from Hard Rock Cafe staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Arbat

Neighborhood Profile
Arbat
Crowds of tourists, both local and international take in Old Arbat and its modern and gigantic peer – New Arbat. One reason visitors keep coming is no doubt Konstantin Melnikov’s famous private house, now open to the public and worthy of a visit. After exploring one of the oldest parts of Moscow, avoid the crowds and turn to the side streets and boulevards where calmness and affordable food is plentiful.
Explore this neighborhood