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Saffron at Banyan Tree Phuket

Certificate of Excellence
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33, 33/27 Moo 4, Srisoonthorn Road | Cherngtalay, Phuket 83110, Thailand
+66 76 372 400
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This restaurant is at Banyan Tree Phuket
Today
6:00 pm - 11:00 pm
Closed now
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Hours:
Sun - Sat 6:00 pm - 11:00 pm
Dining options: Dinner, Accepts Mastercard, Accepts Visa, Free Wifi, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Valet Parking, Waitstaff, Wheelchair Accessible
Good for: Romantic
Description: Temporary Closed from 16 June 2015 onwards. Saffron's menu will be served...
Temporary Closed from 16 June 2015 onwards. Saffron's menu will be served at Tre Restaurant for the time being.
read more

TripAdvisor Reviewer Highlights

Read all 94 reviews
Visitor rating
  • 56
    Excellent
  • 26
    Very good
  • 10
    Average
  • 2
    Poor
  • 0
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Excellent food and staff.

The Saffron has been relocated near the main bar and lobby area during the recent renovations at the Banyan Tree. The food is excellent Thai cuisine and although one of us was unable to eat certain things on the menu the staff always managed to provide a plate full of of the flavours and smells of... read more

5 of 5 starsReviewed 2 weeks ago
OTT12
,
London
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94 Reviews from our TripAdvisor Community

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London
Level Contributor
178 reviews
89 restaurant reviews
common_n_restaurant_reviews_1bd8 142 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Saffron has been relocated near the main bar and lobby area during the recent renovations at the Banyan Tree. The food is excellent Thai cuisine and although one of us was unable to eat certain things on the menu the staff always managed to provide a plate full of of the flavours and smells of what you expect from... More 

Helpful?
2 Thank OTT12
Sriram K, Manager at Saffron at Banyan Tree Phuket, responded to this review

Dear OTT12, Thank you for your feedback, we are glad that you enjoyed your meal, and we would like to extend a further apology to your friend for any inconvenience. Many thanks for writing this kind review; I will happily pass on your kind words to the team. And yes we would like to encourage any future guests to make... More 

Hong Kong, China
Level Contributor
370 reviews
212 restaurant reviews
common_n_restaurant_reviews_1bd8 154 helpful votes
3 of 5 stars Reviewed December 24, 2015 via mobile

This is a very decent Thai restaurant. The menu is quite small though dishes are of high quality. Generally very mild so you need to ask them to make it spicy. Service quite poor apart from an exceptional Khun N-joy (she was excellent, the only one).

Helpful?
Thank kangelini
Sriram K, Manager at Saffron at Banyan Tree Phuket, responded to this review

Dear Kangelini, Thanks for this short but constructive review with valuable feedback of what you liked about the dining as well as the areas that you think we could do better. I apologies for the service not being to your liking, however I am pleased at least you found solace in one of our supervisor Khun N-Joy. It is nice... More 

Level Contributor
102 reviews
77 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed November 20, 2015 via mobile

Saffron has moved to the old lobby area that used to be Water Court. We went twice during our last visit, as Saffron has been one of our favorite BT restaurants. Seems like a few teething issues with the new location, but we'll be back in 2016 to try again...

Helpful?
Thank Kieran C
Sriram K, Food & Beverage Manager at Saffron at Banyan Tree Phuket, responded to this review

Dear Kieran C, Thank you for the short and clear review. You are right, that there have been a few teething issues in the move and we are working diligently every day to iron out and hopefully return it the status as one of your favourite Banyan Tree restaurant. Looking forward to your return next year and I am sure... More 

Forster, NSW, Australia
Level Contributor
70 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

Lovely, spicy and aromatic Thai food, beautifully presented. Great service, the waiter even took our photo and gave it to us in a Banyan Tree folder - a very nice touch. The spicy and fruity duck curry was my favourite, dessert was a trio of Asian flavoured creme brulees which were sensational. Will definitely be back.

Helpful?
1 Thank Aussie-Marg
Sriram K, Food & Beverage Manager at Saffron at Banyan Tree Phuket, responded to this review

Dear Aussie-Marg, Thank you for your kind words, it is delivering experiences and happiness such as this that our staff work so hard to bring to fruition. I will let both the service staff as well as the kitchen know of your appreciation. We look forward to your return, to not only Saffron but the rest of Banyan Tree. Culinary... More 

Phuket, Thailand
Level Contributor
35 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed November 7, 2015 via mobile

Sunday brunch usually a treat at Banyon Tree but the new location not ready. Toilets now require a GPS to find. Staff are not managed and maybe too many of them New Chef Alfonso trying hard but support managers badly need training. Traditional items like lamb, cold seafood and good cheeses missing. Worst experience in 4 years as a regular.... More 

Helpful?
Thank Ian L
Sriram K, Food & Beverage Manager at Saffron at Banyan Tree Phuket, responded to this review

Dear Ian L, Thank you for your honest review, feedback such as this is always welcomed as it helps us improve and further refine the experience that we wish to offer our guest. However with that being said, I wish to extend my apologies that we have let down such a valued guest. The issues you have brought up are... More 

Level Contributor
20 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 19, 2015 via mobile

Food was very good couldn't all we ordered 2 mains and phad Thai Staff a little too attentive but rather have this than not at all

Helpful?
Thank Jim C
Sriram K, Manager at Saffron at Banyan Tree Phuket, responded to this review

Dear Jim C, Thank you for your visit, and we are glad that you enjoyed what we had to offer. I will let the kitchen staff know. I apologize if our staff was too intrusive, your feedback has been noted. We look forward to your next visit at our new venue opening next month. Culinary Regards, Banyan Tree Management More 

Moscow, Russia
Level Contributor
20 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 9, 2015

Very nice restaurant with limited but exclusive oriental menu in the main Reception building of Banyan Tree hotel. You will need a booking during busy period. Wonderful service. I would not recommend it for families with small children as it's more formal and has a specific menu.

Helpful?
Thank kd19682015
Sriram K, Manager at Saffron at Banyan Tree Phuket, responded to this review

Dear kd19682015, Thank you for your visit. It is always nice to hear kind words about our establishment. While we are a formal establishment, we also welcome kids, and are happy to provide them with a special menu; our turtle club menu. I will pass on your compliments to the service staff to let them know that their hard work... More 

London, United Kingdom
Level Contributor
78 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed September 24, 2015

Very nice restaurant and stand out in the Laguna itself, which sadly isn't difficult (Laguna area really does 'average' very well..!) However it really is very good, and we had an excellent meal for two plus daughter in child menu - all set up for her arrival well in advance. As another guest said, the air con room is one... More 

Helpful?
Thank holmesdale1
Sriram K, Food & Beverage Manager at Saffron at Banyan Tree Phuket, responded to this review

Dear Holmesdale1, Thank you for your kind words. We take heart that we were able to provide you and your family with a noteworthy meal. Currently due to renovations Saffron is not operating out of its usual location, so we apologize for any shortcomings. We have looked into our indoor dining area, and in alignment with guest feedback have already... More 

Dubai, United Arab Emirates
Level Contributor
33 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 21, 2015 via mobile

We dined at Saffron in a group and have to say found it pretty average especially taking the price into consideration. We arrived by buggy which was nice and gave us a chance to see more of the Banyan Tree grounds. However when we arrived we were put in the open sided dining room (normally this would have been fine... More 

Helpful?
Thank Joanna M
Sriram K, Food & Beverage Manager at Saffron at Banyan Tree Phuket, responded to this review

Dear Joanna M, I would like to express my sincerest apologies in regard to your less than satisfactory dining experience at Saffron. While, indefensible, Saffron has been in a temporary location as we are making upgrades to our main building. Therefore things are not operating as optimally as we would like. We pride ourselves in being able to cater to... More 

Level Contributor
42 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 20, 2015 via mobile

The staff at the Banyan Tree are all friendly and aim to make your visit as comfortable and satisfying as possible. This was no different at Saffron. We used the half board menu and loved it. The chicken, beef and Prawn dishes were our favourites together with the ice cream desserts. We dined inside and outside overlooking the lagoon but... More 

Helpful?
Thank Dr_Vaser
Sriram K, General Manager at Saffron at Banyan Tree Phuket, responded to this review

Dear Dr_Vaser, Thank you for sharing these lovely photos and heartfelt review on TripAdvisor. We are delighted to read that you had the best dining experience at Saffron, and enjoyed Banyan Tree attentive service. As well as Saffron signature culinary delights became you favorite ones. Your compliments will be shared among the team and keep them highly motivated. We are... More 

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Restaurant Details

Location and Contact Information

  • Address: 33, 33/27 Moo 4, Srisoonthorn Road | Cherngtalay, Phuket 83110, Thailand
  • Location: Asia  >  Thailand  >  Phuket  >  Thalang District
  • Phone Number: +66 76 372 400

Price and Cuisine

  • Cuisine: Asian, Thai

Restaurant Characteristics

  • Good for: Romantic

Description

Temporary Closed from 16 June 2015 onwards. Saffron's menu will be served at Tre Restaurant for the time being.
Open Hours
Sunday
6:00 pm - 11:00 pm
Monday
6:00 pm - 11:00 pm
Tuesday
6:00 pm - 11:00 pm
Wednesday
6:00 pm - 11:00 pm
Thursday
6:00 pm - 11:00 pm
Friday
6:00 pm - 11:00 pm
Saturday
6:00 pm - 11:00 pm

Questions & Answers

Questions? Get answers from Saffron at Banyan Tree Phuket staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?