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Charm Thai Restaurant at Holiday Inn Resort

Certificate of Excellence
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52 Thaweewong Road | Patong Beach, Patong, Patong, Kathu, Phuket, Thailand
Name/address in local language
+66 76 370 200
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172 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Coffs Harbour, Australia
Level Contributor
75 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

During our stay at the Busakorn wing of the holiday inn, we ate at the restaurant several times and order room service on several occasions, everything we order was tasty and fresh, I personally love the whole deep fried fish with spicy sauce, aside from great food, the price was great.

Helpful?
Thank Suzie R
Level Contributor
12 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It was hard to want to eat elsewhere when Charm Thai made us feel like we are honoured guests. Great food and if you join the IHG rewards programme we found this provided a 15% discount, which was a big help for the final bill.

Helpful?
Thank Jonathan H
Hong Kong, China
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2016

Nice restaurant with tasty Thai food and good service. It was also a lot cleaner and smarter than some other places we ate around Patong.

Helpful?
Thank diwixu
bcallens, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear "diwixu", Thank you very much for your review on tripadvisor. Glad you enjoyed your time as Charm Thai and that you in particular appreciated the cleanliness of the venue. Looking forward to welcome you back very soon! Kind regards, Bart Callens General Manager More 

Singapore, Singapore
Level Contributor
4 reviews
4 restaurant reviews
5 of 5 stars Reviewed May 22, 2016 via mobile

My husband and i had a birthday dinner here. The staffs are really nice, service is very good and the most important thing is the food. It was beyond my expectation. Had chicken salad, seabass fish, and fried rice. Very very good.

Helpful?
Thank wanderer2401
bcallens, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear "wanderer 2401", Thank you for your review and once again: HAPPY BIRTHDAY! Glad you enjoyed the food and the service and we hope to welcome you for many more birthdays to come. Kind regards, Bart Callens General Manager Holiday Inn Resort Phuket More 

Sydney
Level Contributor
32 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed April 27, 2016

Staying at the hotel, thought on our way back to our room we would stop for a drink and some dessert at 930pm. Sat for a while, while staff stood at the bar and talked amongst themselves. Attempted to get a waiters attention who walked straight past us but was ignored. We thought they must have been closed as it... More 

Helpful?
Thank Matt and Koby A
bcallens, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear "Matt & Koby A", Thank you for your comments. Yes, you are right: our teams are very good when busy and not always when not busy! I have been working in this industry for many years in different parts of the world and have witnessed the same phenomenon everywhere... I would like to apologies for that on behalf of... More 

Level Contributor
11 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 26, 2016

The menu doesn't offer a very wide choice, but the Thai dishes we chose were very good, a lot to eat, and the service was excellent. The restaurant itself is quiet and nice. It is sometimes good to have a quiet dinner in Patong :)

Helpful?
Thank RolandAsia
bcallens, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear "RolandAsia", Thank you for your notes on Charm Thai. Glad you enjoyed the thai dishes and the quality of the service! Looking forward to welcome you back very soon! Kind regards, Bart Callens General Manager / Holiday Inn Resort Phuket More 

Kuwait City, Kuwait
Level Contributor
3,212 reviews
1,964 restaurant reviews
common_n_restaurant_reviews_1bd8 7,354 helpful votes
4 of 5 stars Reviewed April 16, 2016 via mobile

Better than the other one In many aspects Service fantastic Food so great Staff marvelous Buffet well done Location and view splendid

Helpful?
3 Thank bnghanem
bcallens, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear "bnghanem", Thank you for your comments on our Charm Thai Restaurant. I am glad to know that you enjoyed it and we hope to welcome you soon again! Kind regards, Bart Callens General Manager / Holiday Inn Resort Phuket More 

Georgia
Level Contributor
24 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 26, 2016 via mobile

I'm a bit surprised with the previous 2 reviews of this place. I lived at the resort in the Buskaron Villa area and had the pleasure of dining here 3 times. The place was very clean with friendly staff. Usually we don't eat at hotel restaurant of this caliber because usually you can find something better outside, but this was... More 

Helpful?
Thank missnicole850
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear Missnicole, Thank you for your review and wonderful to hear that you had two great experiences with food and service at the Charm Thai Restaurant. Please apologize for the inattentive service on the 3rd visit and we will adress this situation with our restaurant manager. As a customer you should not have to wait for our team members ,... More 

Perth, Australia
Level Contributor
148 reviews
89 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed February 1, 2016

I think when paying top dollar for a meal it comes down to more than a nice table setting and good wine list. we were looking forward to a fantastic meal here and were left a little cold by the service and a rat scurrying across the floor didn't help. the food here was standard thai food in what was... More 

Helpful?
Thank meljabu
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear Meljabu Thank you for your review, I am sorry to read that Charm Thai did not live up to your expecations and that you found the service lacking friendliness and smiles. Charm Thai has never pretended to be a fine dining setting, it is our all day dining restaurants for guests staying in the Busakorn wing, offering a thai... More 

Gold Coast, Australia
Level Contributor
21 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 11, 2016

4 of us went there for Dinner we ordered a Variety of Meals including Steak. we didn't eat the meals as they were of very poor standard, and very over priced. wouldn't recommend this Restaurant

Helpful?
Thank Nick W
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear Nick, Thank you very much for your feedback , I am most disppointed to hear that all your meals were of poor standard and would appreciate if you contact me directly on wolfgang.meusburger@ihg.com so i can investigate further and take the appropriate action . With best regards Woflgang Meusburger More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
    Atmosphere
    4.5 of 5 stars
Average prices
$11 - $32
Cuisine
Asian, Thai, Gluten Free
Meals
Dinner, Breakfast, Lunch, Late Night
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Free Wifi, Highchairs Available
Good for
Families with children, Local cuisine, Large groups
Location and Contact Information
  • Address: 52 Thaweewong Road | Patong Beach, Patong, Patong, Kathu, Phuket, Thailand
  • Location: Asia  >  Thailand  >  Phuket  >  Kathu  >  Patong
  • Phone Number: +66 76 370 200
  • This restaurant is at Holiday Inn Resort Phuket
Description
Charm Thai is a real gem in the Holiday Inn Resort Phuket, Patong. It sits separate to the other restaurants, overlooking the beautiful fountains and swimming pool of our Busakorn wing and can be easily accessed more or less directly from the street without having to pass through the main body of the hotel. The key word with Charm Thai is definitely “authentic” – from the décor and gentle background music, through the staff, the uniforms and of course the menu, Charm Thai remains really focused on delivering a true Thai experience. Of course the standards of service are as consistently high as in all of our restaurants, but the real magic of Charm Thai comes from our Chef Wisuth and his team in the production of beautifully composed and perfectly cooked authentic Thai food. The perennial favorites include ‘Som Tam’ served with soft-shell crab, fish fillet in red coconut curry with kaffir lime and stir fried shrimp with tamarind sauce. Of course it goes without saying that all of the more traditional Thai dishes are among the best you will find on the island – whether rice or noodles, fresh Phuket lobster, the eponymous green curry or my personal favorite Tom Yam Goong, you can taste the passion and the pride of the Thai people in every dish we serve

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?