It is rare that my wife or I ever really give bad reviews as we understand there are usually circumstances one cant control. However, based on last night's experience, this needs to be said.
Yesterday was our first full day in Cartagena of our extended...stay here, and we wanted to explore. We have heard from friends and what we read about this establishment and how it was a must-see.
Around 8/9 at night, we came up to the hostess, my wife broke the straps to her mask, and we had simply asked if she knew where we could buy one at that time of night so we could enter. We understand that every business has the right to refuse service and given Covid-19 even more understanding. However, she was actually helpful and directed us to a street vendor who was selling them. He, however, did not have the change readily available. Being I had a mask, I figured I would step inside, buy a beer and pay cash to get the change and give it to my wife, and even one of the staff said no problem when we spoke to him from outside the line and showed him our bills that needed to be split. I approached the hostess again and explained what I wanted to do; she told me no, she did not have the change. My wife said my Spanish was a little off (bear in mind she is from Mexico), so she explained to the hostess what we were trying to accomplish in order to gain access and spend more money here. The hostess very rudely contradicted the staff member we just spoke to and said they did not have the change at the bar either and told us we could leave. We were not obnoxious, drunk, or rude in any way to her, so what prompted her to be that way to us?
Although I know most businesses with an excellent reputation from a majority of reviews (14+k like this one) will likely not care for a single bad review, but the way this young lady conducted herself was just a poor representation for this establishment and hopefully is corrected soon so further business with consumers is not lost.More