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Shang Palace Shangri-La Hotel Shenzhen

$$$$
Luohu Port
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East Side, Railway Station, 1002 Jianshe Road, Shenzhen, China
Name/address in local language
0755-82330888
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85 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Hong Kong, China
Level Contributor
121 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A group of 10 of us went on a Saturday for lunch and it was delicious, affordable and a great afternoon. We were seated in a private room. Staff did their best with the language difficulties, however we didn't receive any tea. Would definitely go back :)

Helpful?
Thank K M
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear K M, Thank you for dining at our Chinese restaurant, Shang Palace at Shangri-la Hotel, Shenzhen. We are happy to know that you had an enjoyable dining experience, and you were delighted with our price as well as our colleagues. We look forward to seeing you again in the near future! Yours Sincerely, George Baird General Manager More 

Shenzhen, China
Level Contributor
9 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 2, 2016 via mobile

People always say that if you want to find the local flavor of Cantonese Cuisine, please try the street food. However you can find what your image and expectations of Cantonese Cuisine in this Elegant and historical which witnessed the Shenzhen Civilization dining restaurant. We have ordered the daily soup, Chicken with Scallion Oil, steamed eggplant with soya sauce and... More 

Helpful?
Thank Fredericuz_WC
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Fredericuz_WC, Thanks a lot for dining at our Chinese restaurant, Shang Palace and sharing your precious dining experience with us! It's thrilling to learn that the flavor and taste of our food left you impressed. We are also pleased to know that you enjoyed our food presentation and service. Thank you again for your kind recognition and super compliments!... More 

Stockholm
Level Contributor
123 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed February 27, 2016

The place to find if you have been forced to do the shopping mall of Shenzen. Good service, great club sandwiches and tea. Thank you Shangri-la!

Helpful?
Thank TangoStockholm
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear TangoStockholm, Thank you for dining at our Chinese restaurant, Shang Palace and sharing your precious feedback with us. We are glad to learn that you were impressed by our good service, great food and beverage. We look forward to welcoming you back again in the near future! Yours Sincerely, George Baird General Manager More 

Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 4, 2016

This will be a short review...if you are staying at the Shangri-La you should absolutely eat at this restaurant. They have excellent food and the service was impeccable. That said, there are many good restaurants in Shenzhen, so may not be worth traveling to the hotel to eat.

Helpful?
Thank glib-reviews
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear glib-reviews, Thank you for dining at our Chinese Restaurant, Shang Palace and taking your valuable time to write down this feedback. We are glad to know that you were delighted by our food and service. We look forward to seeing you again soon. Yours Sincerely, George Baird General Manager More 

Cary, NC
Level Contributor
274 reviews
178 restaurant reviews
common_n_restaurant_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed October 19, 2015

we had a small, casual meal because were not that hungry. The food was good and the service was good. I'm sure they have much more "formal" dishes but we didn't try them. What we had was very good.

Helpful?
Thank viperflt
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear viperflt, Thanks a lot for dining at our Shang Palace and sharing your experience on Tripadvisor. We feel excited to know that our food and service impressed you. We look forward to welcoming you back again and you can trying more dishes next time! Yours Sincerely, George Baird More 

Swampscott, Massachusetts, United States
Level Contributor
26 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 10, 2015

The food here is exquisite, try the vast variety of Dim Sum at this restaurant. Ask the male hostess for suggestions if you need some, he is very good and will make you feel appreciated. This is the perfect spot for a romantic dinner with your significant other.

Helpful?
Thank Ruben F
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Ruben F, Thank you for dining at Shang palace and sharing your positive comments on our food. We are glad to know that you had an enjoyable meal in our Chinese restaurant. We are proud of our staff, and appreciate your recommendation of Shang Palace! We look forward to welcoming you back soon! Yours Sincerely, George Baird More 

Level Contributor
40 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed August 16, 2015 via mobile

We were a group of walk-in guests. We were told to wait while the manager lead a few KNOWN guest into the restaurant and the other receptionist brought another group of walk-in guests which arrived after me into the restaurant as well. When I asked her why she let them sit at the table first, she lied they've made a... More 

Helpful?
Thank Nyson
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Nyson, Thank you for your positive comments on the food, and rest assured will be taken seriously regarding the service level. We look forward to seeing you again and experience our improvements on staff and service! Yours Sincerely, George Baird More 

Johannesburg, South Africa
Level Contributor
48 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed August 14, 2015

The food was good. But no waiters spoke english and the service was painfully slow. Don't go if you are hungry or in a rush.

Helpful?
Thank Grannymac1
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Grannymac1, We thank you for dining at our restaurant in Shangri-la Hotel, and sharing your positive experiences on food quality. We look forward to welcoming you back again to see our improvements! Yours Sincerely, George Baird More 

Melbourne, Australia
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 27, 2015 via mobile

You won't be disappointed with the culinary experience this lovely restaurant has to offer! Nelson the Manager was so helpful with our food selection. Not overloading us with an abundance of unnecessary food. The service from our waitress Tiffany and her colleagues was perfect. We tried the Durian pancakes, although we were warned they may not be to our liking... More 

Helpful?
Thank Minmont
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Minmont, Thank you very much dining at our Shang Palace and sharing your feedback on our hotel web page! We are delighted to learn that you were satisfied with our food, staff and service. We always endeavor to create a friendly and fabulous dining environment for every guest. We look forward to seeing you again on your next trip!... More 

Melbourne, Australia
Level Contributor
62 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 9, 2015 via mobile

Some of the best dim sum I've ever had. 150 rmb (133 rmb + service charge) per person is quite expensive for dim sum in China, but decided to go for it. We quickly forgot how much it cost when we started eating at 11am. With about 100 menu choices with English subtitles, we went crazy. Highlights were the custard... More 

Helpful?
Thank brandothepig
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear brandothepig, Thank you for choosing Shang Palace at Shangri-La Hotel, Shenzhen to enjoy your meal. We are thrilled to know that you had a great dining experience and dim sum items met your expectations! We genuinely look forward to welcoming you back soon! Yours Sincerely, George Baird More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Average prices
$24 - $79
Cuisine
Chinese, Asian
Meals
Lunch, Dinner, Breakfast
Restaurant features
Seating, Waitstaff, Validated Parking, Serves Alcohol
Good for
Large groups, Families with children, Local cuisine, Business meetings
Location and Contact Information
  • Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen, China
  • Location: Asia  >  China  >  Guangdong  >  Shenzhen>  > Luohu Port
  • Neighborhood: Luohu Port
  • Phone Number: 0755-82330888
Description
The food is mainly Cantonese cuisine with elements of Huaiyang cold dishes and the subtle influence of Sichuan and Chiu Chow cuisine. The menu highlights Shang Palace’s signature delicacies, which include Crispy Pork Flamed with Chinese Rose Wine, and Sliced Roasted Duck with Mango and Cucumber wrapped in Pancake.Shang Palace features eight private dining rooms and one semi-private room. The semi-private circular room is located in the middle of the entrance hall and two private rooms are nearby. The remaining six private rooms are at the rear of the restaurant and are complete with their own washroom, portable LCD and other facilities such as minibar, wardrobe, sofa seating and karaoke system.

Questions & Answers

Questions? Get answers from Shang Palace Shangri-La Hotel Shenzhen staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?