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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Chinese, Asian
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Reservations, Table Service
Reviews (45)
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LanguageEnglish
Traveler rating
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9
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Reviewed December 25, 2018

We have been to Chia Shiang many times over the years, typically once a month. It is a medium sized Chinese restaurant on the south side of town, about a mile from the university campus. It is a favorite of Chinese students because the menu...includes a large number of "Chinese food for Chinese" items. The food is in general very good, perhaps with a bit more oil than necessary; my colleagues who have lived in China for long periods claim that the amount of oil is common in their experience in the provinces. If you know Ann Arbor Chinese restaurants, Chia Shiang is in my view better than the China Garden, more adventuresome than the Evergreen, and about on the level of the Hot Pot Chen. The wait staff is willing and competent, although only two of the staff in front know English well. If you are there when there are only three or four parties present, you will have very good food, good service, and a pleasant experience. If the restaurant is at all busy, watch out. One of the waitstaff explained to us that when there are a lot of people in the restaurant, the cooks will make up a large batch of a popular dish. So if a couple of parties come in after you and some of them order the same dish, say chicken General Tso or Mongolian beef, the kitchen will cook a large batch, combining orders, and your order will wait. Our experience was that we were celebrating and ordered a special and expensive dish. Three tables whose patrons arrived and ordered after we did received their orders first. When, ten minutes after they were served, I made inquiries, I learned that because our order was special, it was last in line -- they were cooking a lot of beef with broccoli first. The waitress said that she would move our order to the head of the line. The party at the table next to us, who had come in before us, informed us that this had happened to them, and in fact one of the dishes they ordered had to be boxed for them as they had to leave. My wife and I were irritated because our order gave way to the cooks' convenience, and we decided to pay and leave. Our food then arrived, we spooned it into boxes, paid, and left. My wife complained to the manager, whom we have known for some years, and the manager suggested that we should have more understanding for the cooks. I do not enjoy writing this review, and in general my Trip Advisor reviews are positive and urge readers to try establishments that we have enjoyed and recommend. I understand why Chia Shiang's staff would perform triage on customers' orders at busy times, but at the same time I think that the customers deserve better, or, at least, an explanation at the outset of what lies before them. If you are thinking of dining at Chia Shiang, find out how busy they are. If it is a quiet time, by all means, go: you will enjoy the food. If it is busy, check on how the chefs are arranging the work, and bring along a few pencils and The New York Times crossword puzzle. I am sorry to say that their attitude has lost them two steady customers.More

Date of visit: December 2018
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Reviewed October 13, 2018

Our first and THE LAST time to go to Chia Shiang. The service was horrible. My colleague's family and my family had lunch there today, half of the entrees were not served until more than one hour after we ordered. The waitresses had no respect...and even placed a wrong order for us without an apology. The restaurant was not busy and they served new customers first. The check was $112 + tax, we were a little unsatisfied and gave $15 tip. One waitress stopped me and asked me why the tip was less than 15%. "15% is the minimum no matter what." She said. I explained that we are unhappy about the service, she replied: "I really do not understand why you are unhappy." Before we left, my colleague's wife wanted to order some yogurt for kids, the waitress refused to serve us and asked us to leave. Kids were shocked and upset.More

Date of visit: October 2018
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Reviewed August 25, 2018 via mobile

My wife went to an all girls college in Taiwan. One of her classmates visited us last week and on her last night in town we took her here. This has been and still is one of our favorite restaurants in AA of any type....We visit regularly. We are guilty lately of ordering the same items, but made a commitment to ourselves to start trying new dishes, because we always see things on other tables that look good. Our usual consisted of Garlic String Beans, Ma La Fish, and Cold Noodles. As usual all the food was great, delivered quickly, and the servers were attentive and pleasant. Of course they recognize us, and the fact that my wife is Chinese and can discuss the menu items with them in Chinese is a plus for us.More

Date of visit: August 2018
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Reviewed July 1, 2018

Visited for dinner with my wife. We had MaLa fish soup, Garlic Greenbeans, and Cold noodles. Everything was excellent. We were there at 5:30 on a Friday night evening, and there were only a few people there but several other tables were seated before we...left. I was the only person not Asian. The tables are fairly close together, and 2 young Chinese couples were seated next to us. One of the young women decided we all needed to listen to her music and started playing songs on her cell phone. It was rude behavior by someone without regard for her surroundings. Regardless, we find the food here to be delicious and authentic. And those cold noodles, wow, I love those cold noodles. They are only made on the weekends, they aren’t on the menu, and you will notice that, if they have not run out, there will be cold noodles on almost every table.More

Date of visit: June 2018
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Reviewed June 14, 2018

Look. If you want the kind of Chinese restaurant that will also serve you a hamburger (like the old Golden Rose on Ashby and San Pablo in Berkeley), this is not for you. It is also not one of the new style Chinese restaurants, of...which there are a few in Ann Arbor. Chia Shiang is a neighborhood restaurant that serves a very large population of Chinese students and some non-Chinese. There are two menus, one Chinese Chinese, the other American Chinese. We have tried the Chinese Chinese, which is an acquired taste. The American Chinese is very good, the best in the city. My colleagues who have lived and worked in China say that the food is authentic. I should say that you can get vegetarian hot and sour soup, vegetarian won ton soup, vegetarian pot stickers, and you can swap sauces around to fit your taste. The staff is eager to please, but if you have the least doubts about something you should seek advice from the senior hostess, whose English is the most accurate and idiomatic. We come to this restaurant every week or so, and there is nothing on the American Chinese menu that I would not recommend. If you don't like sugar in your entrees, they will cut it for you. I would not say that it is expensive for Ann Arbor, which is becoming gentrified. Certainly $13.00 for a very large serving of a shrimp dish is preferable to $13.00 for (free range) mac and cheese at Zingerman's Roadhouse. I come from a part of California where there are lots of regional and specialty Chinese restaurants. Chia Shiang is not in the same ballpark as the best of them, but it is easily the best in Ann Arbor and every day, lunch and dinner, you will find Chinese students, families, and professionals dining there.More

Date of visit: June 2018
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Reviewed June 2, 2018 via mobile

The front of the menu “American Chinese” section is good (especially the scallion pancakes and the dumplings), but the real treasure here is the back 2/3 of the (large) menu full of authentic, delicious Chinese food - we love the stripped potatoes and the Chinese...broccoli with garlic.More

Date of visit: June 2018
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Reviewed January 8, 2018

There's crispy fake meat, chewy fake meat, squishy fake meat... soy skin(?) and it's all amazingly tasty. The prices are a bit steep but portions are generous and 2 entrees easily feed three people. For flavors and textures, it's hard to beat. Not sure how...well some of these options would hold up for takeout, though.More

Date of visit: January 2018
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Reviewed December 17, 2017

My wife and I and a friend just visited Chia Shiang; a regular stop for us. We had an Eggplant with Pork Hot Pot. I always refer to these dishes as casseroles. It is a thick dark sauce and very tasty, It is a good...steaming hot, savory, mild dish, not cooked with hot spices. We had Pea Tips in garlic sauce, also a nice mild and savory dish. The pea tips were cooked nicely, with just enough chewiness not raw, but still with the right amount of body and texture. We had Ma La fish, a Szechuan style spicy recipe. My wife says Ma La translates to "Numbing Hot". This is a real favorite of ours and we get this on most visits. We also got a side dish of scallion pancakes Unfortunately this was not nearly as well prepared as everything else. It was VERY oily and feel apart as we tried to pick it up. Overall we find this to be a good, authentic chinese restaurant, good and consistent quality. The big disappointment on this visit was that they were already sold out of the cold noodles which are served on weekends. Oh well....More

Date of visit: December 2017
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Reviewed September 24, 2017

Our whole family was there and waiting time for the order took so long. But this is not big problem for us at the time. The worst thing was the pork we ordered had very bad smell, a waitress said it looked not right and...agreed to re-order the other one. the new one had same bad smell from the port meat. I felt something is wrong with the meat itself, so we left without eating anything in that plate. very disappointed! never go back.More

Date of visit: September 2017
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Reviewed September 21, 2017

This is a regular stop for my wife and I. We particularly like MA LA dishes and these choices are always good here. There is a cold noodle dish that is not on the menu and is offered only on the weekends; love it! You...will notice a high percentage of chinese/asian patrons.More

Date of visit: September 2017
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Reviewed June 21, 2017

When we walked in on a Friday evening, we were the only non-Asians at the restaurant so we knew we were in the right place for Chinese! Large portions and very tasty food. The noise and din got a little loud, but only because the...restaurant was so full. Left with extra doggie bags and very satisfied.More

Date of visit: June 2017
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Reviewed September 14, 2016 via mobile

I am a Chinese American so I know my Chinese food. But I also lived in the US for 20+ years, so I also know the fear non-Chinese has regarding "traditional Chinese" food. My little secret (now you know) is that ever since I discovered...this restaurant, I have been using it as my solo dinner place every time I am in Ann Arbor for business, and I come often. But I hesitate to invite any of my non-Chinese colleagues here for one reason: the decor is minimum and it does not have the cleanest carpet or restroom that you find in a good restaurant, if you know what I mean. It is clearly not a place for business or dates. That is also the reason I took one star off. But, boy, the food is so authentic and good! The traditional northern Chinese dishes here have no trace of compromises (of Americanization). Here is the bottomline: If you are of Chinese origin (I.e., lived in China for some time), make sure you try it out. If you are not, but you love spicy Chinese food, why don't you come (alone) and try this dish first: it is called "水煮肥牛"(spicy sliced marbled beef in hot soup) about $22. You will get a giant bowl of soup with red hot chili oil covers the surface. Intimidating, I know. But did you not say that you love spicy Chinese food? Don't drink the soup (it is not meant to be) and avoid that pepper corn like stuff in the soup. Just scoop up the solids (beef slices and some veggie or bean sprout etc) and take them with white rice. Again, take care to avoid the pepper corn! And don't curse me if you got one in your mouth, as I have warned you enough by now. However, You could (or rather should) try the wide bean found at the bottom of the soup bowl (see picture): these are from a signature cooking ingredient from Szechuan province (remember your favorite "Szechuan Chicken"?) called "豆瓣酱"(hot bean paste). Very tasty. If you don't like it, just quietly leave (did I say don't come with your loved ones or colleagues for the first time?) and don't have to come back. Or you can come back for the American Chinese dishes---I have come to love these too, over some (especially poorly made) traditional dishes actually. If you enjoy it, then let the adventure begin---they do have a massive menu that I have barely scratched the surface myself. And keep in mind that you may not like every new dish you order--I order the wrong stuff often myself (e.g., the simmered duck soup I ordered today was way too salty, and I left most of it untouched) but I am still coming back. ;) I ordered cumin lamb ("孜然羊肉")yesterday, and loved it ---you don't easily find this dish, in the bold way it is done here, in any other Chinese restaurants in America. Here is to the owner of this place in case you are reading: if you could change the carpet and remodel the restroom, I might be able to bring a bunch of my colleagues and friends over for dinner, often.:) and I would give you five stars for sure.More

Date of visit: September 2016
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Reviewed September 14, 2016

This Chinese restaurant always looked rather empty so we never stopped in for dinner or lunch. Today we took a chance and had a wonderful lunch. As we ate more and more people stopped in so in the end there were about 15 customers. My...wife and I ordered Orange Chicken and our guest ordered Sweet and Sour Pork. We all enjoyed our meal. Language was a bit of a problem but in the end everything got straightened out and we had a great time.More

Date of visit: September 2016
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Reviewed July 16, 2016

Living in Hawai'i, we are usually disappointed by Chinese food in other states. We were not disappointed at Chia Shiang. Each of our dishes was nicely prepared and flavorful. We ordered takeout so I cannot comment on the service, but the person who helped us...(likely the owner or manager) was very friendly and helpfulMore

Date of visit: June 2016
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Reviewed May 1, 2016 via mobile

This is amazing Chinese restaurant in Ann Arbor , you will have totally different experience in this restaurant. They have Many many choice.

Date of visit: May 2016
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CHIA SHIANG RESTAURANT, Ann Arbor - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Chia Shiang Restaurant

Yes, Chia Shiang Restaurant offers takeout services.

Chia Shiang Restaurant is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3