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#3,411 of 8,156 Restaurants in Dubai
There aren't enough food, service, value or atmosphere ratings for Potbelly, United Arab Emirates yet. Be one of the first to write a review!

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Meals
Breakfast, Lunch, Dinner
Reviews (10)
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LanguageEnglish
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Reviewed February 3, 2019

I am not a newbee at potbelly, i always have a bite here whenever i am in deira city centre and i love this place, their sandwiches and the cheerful staff. But this particular experience i had during the DSF sale period, on 1st Feb...19 to be precise has soured my memory of potbelly. The Srilankan staff by the name of Sameer who met us at the 1st stage ( bread preparation ) is responsible for my low rating on this restaurant. We ordered chicken salad sandwich and roast beef sandwich, we asked for yellow cheese. He said it has to be white cheese and not yellow for one of the sandwiches as per the recipe. Wait , Whatt!!!! The customer asked for yellow cheese and he refused ??? Not a good start. Next we told him to cut both sandwiches into 3 halves because we were 3 friends sharing, we told him this twice and we also told the cashier Ms Lynlee to pass on the same message which she did. But i guess three times, asking to cut the sandwiches into 3 halves was not good enough for new kid in town Sameer. He cut it into 4 halves which is even more tedious to cut . ( that too in uneven sizes ) Upon asking him why he cut into 4 halves in spite of telling him three times to cut into three halves, he just cooly replied, " Now i already cut , what can i do ? " Well !!! what should we do ? we are 3 friends and we need 3 halves , not 4. What do we do with the 4th half? throw it out? or cut it into further 3 halves? When we went to Ms Lynlee to tell her that the sandwich was not cut as per our instructions she addressed Sameer and he showed no sense of remorse not did he even apologize , very laid back attitude like he dose'nt care. We could see Manager Lawrence telling him in Sinhalese that he should do what the customer asks and not what he wants, but Sameer kept responding back to Lawrence as well , not sure what because we dont speak the language. Sameer's attitude is not upto the mark , neither to his superiors and not even to his customers. Lawrence got him to prepare a new set of sandwiches for us with 3 cuts and with yellow cheese on both sandwiches . Atleast Lawrence knows what customer service is. Phew. Moreover, Sameer kept looking at us while we having our meal, making us more and more uncomfortable kept passing threatening glances over to us. I have always had a good experience in potbelly but Mr Sameer has put an end to it. I will not be that frequent as i used to be in the past with potbelly, thanks to his careless attitude and low esteemed customer service. Thankfully city centre has alot of options to dine in.More

Date of visit: February 2019
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Reviewed January 30, 2019

A slightly upscale version of a Subway - good and quick service and decent food. Worth a visit if you are in the mall.

Date of visit: January 2019
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Reviewed October 24, 2018 via mobile

I love the variety of sandwiches offered at Potbelly. For this visit, I tried their Volcano sandwich and was not disappointed. Just having the regular sized sandwich is filling enough and there's not even a need for any additional condiments since the item is created...perfectly in the menu. Their chilli fries, however, were incredibly disappointing. It was just minced meat in runny tomato sauce and two black beans. No spiciness or chilli in sight. I wish I had known this before ordering and spending almost 15 dirhams on them. The staff are pleasant and helpful and never pressure me to purchase other items off their menu, which is always greatly appreciated. The seating area is quite spacious and not too loud. Good for casual gatherings and shopping breaks. I'm already a repeat customer of theirs and would happily be back again, but I'd probably skip the fries.More

Date of visit: October 2018
Helpful?2  
Reviewed August 4, 2018 via mobile

Caught this place on a solo break while shopping in the mall and decided to try it for a quick healthy snack and it was the right choice for it. A light meal that satisfies your need and that tastes fresh and great. Reasonably priced.

Date of visit: August 2018
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Reviewed January 30, 2018

The wreck sandwich... 9 inch... yes please... I have tried other sandwiches but nothing can compare to my beautiful beloved wreck sandwich.

Date of visit: January 2018
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Reviewed January 5, 2018

Our favourite breakfast place, the sandwiches are just amazing! If you are a Subway fan - try Potbelly and you will never wanna eat Subway again. It's 5 star dining. when it comes to sandwiches - the bread is of great quality, very healthy and...perfectly grilled. They have so many different options to choose from - from chicken salad which is my favourite, through chicken tikka, pizza, kebab, Caesar salad, club sandwich - lots of options that you will not find anywhere else. The ingredients are always fresh and the service is very nice. We checked this place out of curiosity and fell in love with the taste. It's really high level.More

Date of visit: December 2017
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Reviewed September 4, 2016 via mobile

It is situated in the first floor of DCC near Pulp juices. We just grabbed one flat bread sandwich with grilled chicken cheddar and a signature sandwich with spicy grilled chicken and pepperoni from here last day.We had to place the order at the counter...and will have to say the toppings required.we also got one chili and cheese fries. Loved the spicy grilled chicken and pepperoni!! The fries I found it to be quite soggy even though it was prepared fresh.the preparation time is less than 5 min.More

Date of visit: September 2016
Helpful?2  
Reviewed December 4, 2015

Conveniently placed on a corner in the shopping mall this is a good place to people watch while drinking a cup of coffee.

Date of visit: November 2015
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Reviewed November 9, 2015

The sandwiches are awesome, fresh and filling....prepared according to ones taste. Wholesome soups available too.

Date of visit: October 2015
Helpful?1  
Reviewed October 30, 2015 via mobile

This is a well known chain based in the USA and opened in the UAE a few years ago. My favourite place for milkshakes especially the Oreo Milkshake. They also serve a range of freshly made sandwiches. Although pork is not served in the UAE...outlets, one has several other options including chicken, roast beef, Italian meatballs, pizza, pepperoni, and vegetarian versions. Soups, salads, cookies and soft drinks are also available. My latest visit was a week ago with a friend. Recommended if one is looking for a quick meal. Payment is upfront at the counter with the food and beverage brought to your table.More

Date of visit: October 2015
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