This was ordered during the pandemic, as a takeaway. There was HAIR in the food they gave me (found several fused with the cheese). I sent a picture and a Sombrero woman very rudely dismissed it. Refused to give any refund or even apologise. I...was told the owner “does not wish to compensate you” word for word. They essentially didn’t care about the cleanliness. I don’t even care about the money, it’s more that they were so rude and dismissive... I cannot eat their food again after this. This used to be a good restaurant, so I’m feeling a bit betrayed by their shocking service today. They then tried to make me come in person to show them the food... I was shocked they’d suggest this in the middle of a pandemic... No refund was given by the restaurant. I said I’d never order again and I’d tell people I know to not to... 14 levs for a hairy greasy disgusting enchilada which was binned. So if you want hair in your food, or at least, the rudest, most dismissive people in Plovdiv to make your food, then this is the place. Така че, ако искате косата в храната ви или поне най-грубите и пренебрежителни хора в Пловдив да ви приготвят храната, тогава това е мястото.More
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