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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Mentioned in

  • Our City Guide to 24 Hot Bachelorette Destinationstheknot.com
  • The Best Lobster Rolls in the US - A Travel & Lifestyle Websitegalavante.com

Details

PRICE RANGE
$31 - $50
Reviews (680)
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Traveler rating
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Traveler rating
330
195
84
30
32
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All reviews oysters lobster roll fries burger raw bar straight wharf sat at the bar reservation island scene boat
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Reviewed 1 week ago via mobile

We found this restaurant overrated and overpriced. Nice location but not worth it. The service could use improvement. We wouldn’t recommend for dining.

Date of visit: May 2023
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Reviewed December 3, 2022 via mobile

Every time I go to Nantucket, I go to Cru (and I've been going for years before it was Cru). It is expensive but worth the view from the back bar. If I can grab a table near the window, I get a bowl of...their great chowder & a glass of white wine. They're both good. This time we sat at the bar, grabbed a drink & also drank in the view that's at the end of the Straight Wharf. Always a treat. Just too expensive for a whole dinner for me but if you can afford it, treat yourself. At least I know they have good chowder, wine & burgers. Such a relaxing viewMore

Date of visit: October 2022
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Reviewed September 16, 2022

Great spot, right on the water. Prices are a bit higher but the location can't be beat. Enjoyed a leisurely lunch, sitting in the sun, watching the boats come and go.

Date of visit: September 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 30, 2022

On an Island who's slogan in 2022 should be "Why pay less?" Cru was, dish for dish and drink for drink, the most expensive meal of our week on the island. The location is one of the best on Nantucket, right at the end of...straight wharf with stellar views of the harbor and the million dollar yachts. The oysters are superb and the fifth bends are grown only for Cru. A glass of NV champagne will run you $35, the lobster roll $48 and for maybe 6 ounces of lobster in a brioche bun with fries you might want to skip it. Lobster, after all can only be so good. A single U8 shrimp will run you $8.50. Cocktails were superb and my on-tap Belgian ale hit the spot of a warm, sunny day. Some have said the food has slipped in recent visits. The head chef Erin Zircher has moved on to have a baby and maybe Cru isn't what is used to be. Cru is a scene, a place to see and be seen. I don't regret the visit and the outdoor lunch was a classy way to begin the week's stay on the island. But if you don't have a hedge fund bank account it's probably going to be a one-time thing. That's fine with me. Glad we went but Cru is really mostly atmosphere in the end. Enjoy a little slice of the luxe life. After all, you're on Nantucket. Lucky you.More

Date of visit: August 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 19, 2022

The location is fantastic, the reservation tough to get, and everyone wants to be seen there. We've been coming since it opened. But the food is now barely above average, the menu small in choices, and the crowded tables and noise level about unbearable. They...add 20% gratuity to the bill, and at least for our server, this didn't exactly improve his attitude. They have a wonderful wine list, and the menu promotes caviar on every line, but who wants a great wine and caviar when someone is shouting across their table which is three feet from yours while servers jostle you going by or clearing plates? My martini took 15 minutes and wasn't cold. I guess if you just want to make money and allow people to throw it at you, it makes sense, but this is no longer a culinary experience and I'm not returning if it remains as it is. I don't need strangers to see me that badly.More

Date of visit: August 2022
Helpful?4  
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Reviewed August 17, 2022 via mobile

We had a fabulous meal with 11 people for a birthday celebration. Loved the seafood tower and oysters! The lobster rolls were also delicious. Excellent wine selection that the staff kept flowing all night. We couldn't have picked a better place for our special night.

Date of visit: August 2022
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Reviewed August 14, 2022

A few had the lobster roll and said it was incredible. A few had burgers, just ok. Fried clams very good and the clam chowder was very good but no oyster crackers. We could buy bread it we wanted which we did and it wasn't...worth it. Service was slow, drinks were fine. Great outdoor dining.More

Date of visit: August 2022
Helpful?1  
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Reviewed August 6, 2022 via mobile

Great restaurant offering a Beautiful view overlooking the water. Excellent food-we had the octopus, Lobster and oysters! The service was great and we were able to get a table within 20 min as a walk up at 8:30. We found that After 8 pm most...places can accommodate you as a walk up.More

Date of visit: August 2022
Helpful?1  
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Reviewed July 28, 2022 via mobile

Landed here day one of our two week stay right off the boat. Got right in and had cocktail in hand within minutes. The view - the view!! In my opinion the best location for lunch on the island. Food was outstanding. Service impeccable -...ate there FOUR times in two weeks being friends and family along for the ride. Fried clams - an absolute must! Huge shout out to our buddy Carter. His attention and service was absolutely top notch. Carter - we are still standing!! (IYKYK)More

Date of visit: July 2022
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Reviewed July 26, 2022 via mobile

The food was Great, the service was great, the atmosphere was great. The view is really good. The place is pricey!

Date of visit: July 2022
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Reviewed July 3, 2022

We heard that Cru was the BEST of the best. So on our recent visit to Nantucket we had to give it a go a couple times during our 2 week stay. First of all...I think that the location is amazing at the end of...the pier and it affords great views of the water. The layout of the restaurant is great... and the bar is really nice. Just so happens, our server was the same on both visits, a sweet and very caring young lady named Ella (hope I have the spelling correct). She did a wonderful job on both visits and is instrumental in explaining why this review is not a 5 Star. NOT due to Ella, that is for sure. Our first visit at lunch was top-notch. We were so impressed that we knew right then and there we were coming back. The second visit...just a few days later was a horror-show. Ella did a spectacular job, recognized that we had been there a few days before. She even said "Oh...I remember you guys".... we were thrilled to have her again. On that second visit our server Ella took the order and repeated it back flawlessly. It's a great thing that we were having a good time...but the wait for appetizers was extraordinarily long. Server doing the correct thing and apologizing...but this was not her fault. Then the ****show started. Every meal came out with mistakes...totally wrong...missing this and that...or the incorrect meal. This is supposedly a 5 Star restaurant.. What went on in that kitchen, we can only imagine. Again, let me reiterate...our shocked server had repeated the orders when she took them and they were flawlessly taken. What was coming out of that kitchen, and the wait SO long it was embarrassing! This was a disaster and not what we had expected. The orders were delivered by other than the server, so again....can't blame her. Who checks the orders? If it were not that the first visit a few days before went off so spectacularly...I would have given Cru an even lower rating. Personally, I believe that this restaurant is much higher quality than our second experience, and we'll chalk it up and give it a try again next year. Not sure who was managing in the kitchen...but someone needs to check the orders before delivery..it's not that difficult! Thank you Ella for smiling throughout the lunch and apologizing for the lack of accuracy.... you are AMAZING! Maybe the restaurant should consider a new kitchen CRU.More

Date of visit: June 2022
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Reviewed June 28, 2022

We've been going to CRU for some years now; it's always been pricey but worth it for the view, fine service and quality food...........not so much this year!!!! Firstly, the hostesses were rude and somewhat condescending. We (party of 6) were seated at a large...table right near the hostess station and door; it was loud and very sunny so we asked if it was possible to move....."No, all the other tables (there were many) are reserved. OK, we stayed put and ordered a large selection of oysters (delicious) and champagne. The waitress brought Bordeaux glasses for the champagne ........we asked why and were told "we ALWAYS serve champagne in these glasses." No, CRU usually uses coupe's. After the first pour in the inappropriate glass the hostess reluctantly came over and plonked down the coupe's on the table.....again, why so rude? So next, a group of obnoxious women come in and wanted OUR table......the conversation between hostess and spoiled-brat diners is right there so we can hear. Well, moments later, the same hostess who could NOT move us when we asked, comes over and says "oh, I think I can help you out with that move now." Keep in mind we're waiting for our entrees at this point. So we are hustled off to a HOT, crowded, corner table in the extremely loud back bar just so these "privileged" women can have OUR table. The food wasn't extraordinary and wasn't even presented nicely. I will say that the warm lobster roll was exceptional but the childrens fish & chips was by far the best dish served. Halibut & sea bass were under seasoned and over done; no one even approached the table to ask how the entrees were. We chose NOT to have dessert and were presented with our $875.00 check. I find it unreasonable that CRU automatically added a 20% tip to our bill........NONE, not one, of the wait staff or hostesses deserved a dime for their horrible and condescending service. It seemed like whoever wore the best watch got the best service!!!!! I would rather cook at my home; yes, I'm a property owner. THIS IS OUR VERY LAST VISIT TO CRU AND I HAVE ENCOURAGED ALL MY FRIENDS TO STAY AWAY..........More

Date of visit: June 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 24, 2022 via mobile

Excellent raw bar- colossal shrimp cocktail, local oysters, sashimi, crudo. Great wine and cocktails menu. Definitely go through the resturant to the back bar for the hidden treasure. So much better than the front. Right on the pier. Reservations a must for outdoor or groups....Plenty of room at the bar. The best waiter Shawn, who serves in the back bar, is friendly and very attentive to every guest needs and makes recommendations.More

Date of visit: June 2022
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Reviewed June 23, 2022 via mobile

We’ve been going to Cru for the last few years and looked forward to our lunch with friends. We were all remembering our meal last year, especially the lobster rolls and the amazing French fries. We ordered two dozen assorted oysters, which were excellent, as...were the drinks. The meal went downhill from there. The lobster rolls were unremarkable, my double order of fried Ipswich clams arrived cold. And the French fries we longed for from previous years were mushy and boring, like they were scooped out of an Ore-Ida bag and put in a Taoist ER oven. We were clearly disappointed and asked to speak to the manager. She was polite but defensive, insisting that the fries were the same as last year, which was obviously not true. We knew that Cru had a new chef, so we assume the kitchen was just not what it was. The manager said it was a matter of “execution” but we are foodies, and know the problem goes beyond execution. We have since heard others describing similar experiences. We would go back for oysters, but if you’re looking to enjoy the Cru cuisine of prior years, prepare to be disappointed.More

Date of visit: June 2022
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Reviewed October 9, 2021

Nice location, but that's where it ends for me. Lobster is my absolute favorite and I get it whenever I can, so of coarse I have to try supposedly one of the best Lobster Rolls around...MY MISTAKE Seemed to be all parts of the Lobster...minus the tail, way too expensive to not be tail, but what do I know. Won't return.More

Date of visit: October 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
MichaelS23096
August 22, 2018|
Answer
Response from carolyn k | Reviewed this property |
Agree
-1
Votes
Donald D
August 25, 2017|
Answer
Response from J0setteJ | Reviewed this property |
Sorry - I cannot answer that question but if you're into fresh oysters and clams and let your server know about your issue - there will be definitely be something on menu for you.
0
Votes
Gehlejea
April 8, 2017|
Answer
Response from Lauren B | Property representative |
Dear Gehlejea, I apologize for the delayed response. We will be not be open for Easter Sunday. We reopen for the summer season on May 11!
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CRU, Nantucket - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Cru

Cru is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4.5