I am writing to reveal my mixed experience during the evening I had in your restaurant ”11M” where I was at February this year.
We were assured that service is the faultless, but it wasn’t such. There were no stuck with reservation and when we...arrived, we were pleased about location and interior. The pretty look girl with the admirable name Luibov(Love literally) and charm voice met us and took us to the table.
At first glance what could be better than that evening?
Instead of this the service was slow and we had to wait for about quarter an hour before we could order. Furthermore, your staff was impolite. The waiter appeared very irritated. He stared at us like the speed of order was too inappropriate for him (it's nothing, I know).
During our waiting (which was surprising to me) above-mentioned girl Love asked us about our impressions and wanted to know whether we were happy with their place (I'm calling it pure client-focusing). You’ll not expecting, but as I know latter, she’s a hostess there. Perfect, simply perfect.
Food tasty, wine good, like it must be in this price segment.
Before left we witnessed the scene where some middle-aged woman (maybe executive there), speak loudly and without any attention to guests about some working stuff to their employees (I don’t fell sure, its professional feature in Ukraine?)
The supervisor didn’t pay any attention to our complaints and denied our claim.
As you can see, we couldn’t fully enjoy our party, it was spoilt.
I'm feel confident, you will give serious consideration of the matter.
P.S. place extremely nice, food - you must try it; nicest hostess ever 💛More