I consider myself a frequent customer and i have always loved the food and the service, i have also always recommended this place to friends and family. This is why i have never thought that i would ever give it a “poor” review.
Me and...my mom visited the bakery on the 10th of September, around 15:00 - 15:30 and it was POURING. We were absolutely wet and decided to wait for a table to be freed. We saw three people leaving and headed to the table. We asked to be seated, but they told us that there are no free tables at that moment. We showed them the free table RIGHT NEXT TO US and they came up with the argument that we probably wouldn’t be comfortable there, that there are a lot of people walking by. We told them that we had no problem with that and that we just wanted to sit down and have something to eat. And FINALLY we were seated. HALLELUJAH!
We asked for a menu, they told us that we could see the desserts on the shelves. They have menus. They have always given menus. I told them that i NEED a menu to decide what to order and they finally gave me one, again - HALLELUJAH!
I have no idea what the whole problem was that day. The food was delicious, as always, but the service was absolutely terrible. I would describe the service as absolutely unprofessional. New personnel maybe? Idk. The lower review is mainly because of how disappointed i was.More