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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Healthy, Cafe
Special Diets
Vegetarian Friendly
FEATURES
Takeout, Accepts Credit Cards, Seating, Wheelchair Accessible
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features, about
Reviews (30)
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28 results
Traveler rating
23
3
0
1
1
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LanguageEnglish
Traveler rating
23
3
0
1
1
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All reviews gelato ice cream scones vanilla vegan
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Reviewed July 13, 2020 via mobile

The vanilla flavour is the ultimate test for gelato, as it is very hard to balance all the flavours correctly. Having this is mind, here the vanilla is a tad sweeter than it should be. They use fine quality milk, which is a bit sweet...by itself and maybe that's the reason, idk. I absolutely loved the keto pistachio gelato. Probably the best keto gelato I've tried so far. Definitely a fiver and a keeper on the menu.More

Date of visit: July 2020
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Reviewed December 10, 2019

Gelato is really good, I recommend it to everyone. It is a bit overpriced, compared to other places. If you want to try 2 or 3 tastes you should be prapared that it would cost you like a meal in fine restaurant.

Date of visit: July 2019
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Reviewed August 31, 2019 via mobile

We are big fans of the place and the gelato. No meed to go to Italy ;) it’s great taste and mood in the place. Try it.

Date of visit: August 2019
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Reviewed August 14, 2019 via mobile

Went there based on multiple recommendations from friends. Turns out the ice cream is really as good as promised. You can ask to try different kinds in order to make your choice. Staff is very polite and professional. The coffee is also very good. They...seem to have a different “special” type each time. I tried Mexico and it was very good- strong, heavy coffee taste. The place itself is very nicely decorated, there is a small children’s corner and you can see how the ice cream is made. The downside of this is it is very loud. It’s unlikely to manage a conversation. Prices are above average but correspond to quality. Overall a good place.More

Date of visit: August 2019
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Reviewed July 8, 2019

It's pretty difficult to describe how awesome this place is. Learned about it from a friend and haven't stopped going ever since. Terrific gelato with UNBELIEVABLE quality. The products they use are actually from their own cattle that graze on pasture! Would highly recommend regular...plain cream gelato, without any sugar & additives. Also, any nut flavor, especially pistachio. Only thing I'm not a big fan of is the vegan/fruit choices, just not as appealing compared to everything else.More

Date of visit: July 2019
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Reviewed June 30, 2019

6 gelato cones in less than 24 hrs, that's how mush we liked this place. Our 2.5 yr old daughter could not stop talking about it. Farm to cone they control the entire process. DO NOT MISS this place. They have two locations and both...are wonderful. There are also little toys and things to do for the kiddos. TIP: they weigh the ice cream so if you want more just tell them to pile it on :)More

Date of visit: June 2019
Helpful?1  
Maria_GelatoandLatte, Менеджер по обслуживанию клиентов at Gelato & Latte Este, responded to this reviewResponded July 5, 2019

It was a pleasure serving you and your family our artisan gelato. We really appreciate you taking the time to share your feedback and being so open with us. Our staff will definitely be happy to read what you wrote. We put customer experience and...More

Reviewed May 23, 2019 via mobile

Ice cream was fresh and tasty. Close to real gelato but few options to choose from and overpriced by Bulgarian standards.More

Date of visit: April 2019
Helpful?3  
Maria_GelatoandLatte, Менеджер по обслуживанию клиентов at Gelato & Latte Este, responded to this reviewResponded July 6, 2019

Thank you for sharing your feedback, both positive and negative. We work hard every day to provide people with fresh and tasty artisan gelato in the best possible environment. Unfortunately, we couldn't offer our clients more than 10 different types of gelato at once because...More

Reviewed May 5, 2019 via mobile

Very poor menu and service for our kids. The chocolate one was missing...the best selling one in the world?!More

Date of visit: May 2019
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Maria_GelatoandLatte, Менеджер по обслуживанию клиентов at Gelato & Latte Este, responded to this reviewResponded July 6, 2019

Thank you for your feedback. We are very disappointed to hear that you are not satisfied with our product quality. As you may know, we make our artisan gelato with dairy products from our own farm Rozino (@rozinoorganicfarm you can check them on Instagram). We...More

Reviewed March 16, 2019 via mobile

The best gelato in Sofia! Authentical taste. Friendly staff. Italian coffee. Easy metro access from the centre of the city.

Date of visit: March 2019
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Reviewed February 18, 2019

I like the fact that the staff is very friendly and smiling. They try to make you feel special and it shows in their menu. The coffee is exceptional!

Date of visit: February 2019
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