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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Healthy, Cafe
Special Diets
Vegetarian Friendly
FEATURES
Takeout, Accepts Credit Cards, Seating, Wheelchair Accessible
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features, about
Reviews (32)
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29 results
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24
3
0
1
1
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Traveler rating
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1
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Reviewed June 23, 2022

Authentic flavors produced to high standards, using local own dairy raw materials from the bio-certified Rosino farm.

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
veronikras, Marketing at Gelato & Latte Este, responded to this reviewResponded June 27, 2022

Dear, Ivalina Thank you for taking the time to write a review. We appreciate it. You are welcome to try our new tastes of gelato! Best Regards, Gelato & Latte Team.

Reviewed July 13, 2020 via mobile

The vanilla flavour is the ultimate test for gelato, as it is very hard to balance all the flavours correctly. Having this is mind, here the vanilla is a tad sweeter than it should be. They use fine quality milk, which is a bit sweet...by itself and maybe that's the reason, idk. I absolutely loved the keto pistachio gelato. Probably the best keto gelato I've tried so far. Definitely a fiver and a keeper on the menu.More

Date of visit: July 2020
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veronikras, Marketing at Gelato & Latte Este, responded to this reviewResponded June 27, 2022

Dear, Simeons65 Thank you so much for your comment! We appreciate it. Best Regards, Gelato & Latte Team.

Reviewed December 10, 2019

Gelato is really good, I recommend it to everyone. It is a bit overpriced, compared to other places. If you want to try 2 or 3 tastes you should be prapared that it would cost you like a meal in fine restaurant.

Date of visit: July 2019
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Reviewed August 31, 2019 via mobile

We are big fans of the place and the gelato. No meed to go to Italy ;) it’s great taste and mood in the place. Try it.

Date of visit: August 2019
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Reviewed August 14, 2019 via mobile

Went there based on multiple recommendations from friends. Turns out the ice cream is really as good as promised. You can ask to try different kinds in order to make your choice. Staff is very polite and professional. The coffee is also very good. They...seem to have a different “special” type each time. I tried Mexico and it was very good- strong, heavy coffee taste. The place itself is very nicely decorated, there is a small children’s corner and you can see how the ice cream is made. The downside of this is it is very loud. It’s unlikely to manage a conversation. Prices are above average but correspond to quality. Overall a good place.More

Date of visit: August 2019
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Reviewed July 8, 2019

It's pretty difficult to describe how awesome this place is. Learned about it from a friend and haven't stopped going ever since. Terrific gelato with UNBELIEVABLE quality. The products they use are actually from their own cattle that graze on pasture! Would highly recommend regular...plain cream gelato, without any sugar & additives. Also, any nut flavor, especially pistachio. Only thing I'm not a big fan of is the vegan/fruit choices, just not as appealing compared to everything else.More

Date of visit: July 2019
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Reviewed June 30, 2019

6 gelato cones in less than 24 hrs, that's how mush we liked this place. Our 2.5 yr old daughter could not stop talking about it. Farm to cone they control the entire process. DO NOT MISS this place. They have two locations and both...are wonderful. There are also little toys and things to do for the kiddos. TIP: they weigh the ice cream so if you want more just tell them to pile it on :)More

Date of visit: June 2019
Helpful?2  
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Maria_GelatoandLatte, Менеджер по обслуживанию клиентов at Gelato & Latte Este, responded to this reviewResponded July 5, 2019

It was a pleasure serving you and your family our artisan gelato. We really appreciate you taking the time to share your feedback and being so open with us. Our staff will definitely be happy to read what you wrote. We put customer experience and...More

Reviewed May 23, 2019 via mobile

Ice cream was fresh and tasty. Close to real gelato but few options to choose from and overpriced by Bulgarian standards.More

Date of visit: April 2019
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria_GelatoandLatte, Менеджер по обслуживанию клиентов at Gelato & Latte Este, responded to this reviewResponded July 6, 2019

Thank you for sharing your feedback, both positive and negative. We work hard every day to provide people with fresh and tasty artisan gelato in the best possible environment. Unfortunately, we couldn't offer our clients more than 10 different types of gelato at once because...More

Reviewed May 5, 2019 via mobile

Very poor menu and service for our kids. The chocolate one was missing...the best selling one in the world?!More

Date of visit: May 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria_GelatoandLatte, Менеджер по обслуживанию клиентов at Gelato & Latte Este, responded to this reviewResponded July 6, 2019

Thank you for your feedback. We are very disappointed to hear that you are not satisfied with our product quality. As you may know, we make our artisan gelato with dairy products from our own farm Rozino (@rozinoorganicfarm you can check them on Instagram). We...More

Reviewed March 16, 2019 via mobile

The best gelato in Sofia! Authentical taste. Friendly staff. Italian coffee. Easy metro access from the centre of the city.

Date of visit: March 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed February 18, 2019

I like the fact that the staff is very friendly and smiling. They try to make you feel special and it shows in their menu. The coffee is exceptional!

Date of visit: February 2019
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Reviewed January 20, 2019

I should have written this review long time ago. The place is absolutely amazing. The choice of ice cream is pretty interesting - I really like the idea that you can very often find new flavours there.My fav ones are - coconut, mango and pistachio....The place should be a bit bigger though as they have become very popular and very often you cannot find a place to sit.More

Date of visit: December 2018
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Reviewed January 18, 2019

This is my favourite place for gelato in the town! They use hight quality ingredients from their oun farm which is very important to me. My kid adore this gelato, not just because it is very delicious but also because of kids frendly staff. The...only wish I have they open another one bigger gelateria in the city center.More

Date of visit: August 2018
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Reviewed October 28, 2018 via mobile

Very nice setting, with the boulevard in the distance to produce just the right amount of white noise. The decor is modern with a mixture of industrial elements. As a person who has a background of making coffee and gelato I can safely say that...both were up there with the best I have tasted. The cappuccino was nice and foamy and the gelato was soft and creamy. Not too sweet and most of all fresh, made right there on the spot, which is a great touch. Customers have the option to choose between cones/cups and many kinds of toppings All employees had clean attire, all the appliances/counters were clean and shining. The reason I am giving four stars is because while the employee that was helping me (mid 20s man, tattoos), another, apparently a frequent, customer walked in and while I was ordering the employee asked about her order. It was a little annoying and impolite. Despite that the service was quite good. Customers have the option to take a free glass of filtered lemon water with their order. Prices are a bit on the expensive side. Will visit again.More

Date of visit: October 2018
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Reviewed September 18, 2018

The staff doesn't use gloves. They touch both ice-cream and money. I tasted pistachios and hemp, and I don't find them exceptional.

Date of visit: September 2018
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Frequently Asked Questions about Gelato & Latte Este

Yes, Gelato & Latte Este offers takeout services.

Gelato & Latte Este is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 5
  • Service: 4.5
  • Value: 4.5