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Hotel Santa Lucia

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Ratings and reviews

Certificate of Excellence2015 - 2019 Winner
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$8 - $20
CUISINES
International, Italian, Japanese, European
Special Diets
Vegetarian Friendly
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meals, features, about

Location and contact

Reviews (135)
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71 results
Traveler rating
39
19
9
3
1
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LanguageEnglish
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Traveler rating
39
19
9
3
1
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1 - 10 of 71 reviews
Reviewed 3 weeks ago via mobile

I loved this place. The central courtyard is very beautiful. The rooms are cozy, warm and confortable. The bed was very good. I slept soooo goooood!!! The food was good. Not expensive.

Date of visit: April 2019
Thank MayaCarbonell
Reviewed 4 weeks ago

This is a very small hotel in the center of the city and a great location for walking and touring Cuenca. The rooms are very spacious. There is a nice small cafe at the front of the hotel with very good food at a reasonable...More

Date of visit: April 2019
Thank Valerie8825
Reviewed February 12, 2019

In central Cuenca, this hotel is very cozy and the staff are super friendly. The food is excellent too. Not suitable for those that can't do stairs as there is no elevators.

Date of visit: January 2019
Thank Waycar
Reviewed January 24, 2019

The location was what recommended this hotel to us - it is one block from the city's central square. But its quality also justified the choice: an old Spanish-colonial town house, built around a courtyard (now roofed over) the main rooms are large (ours had...More

Date of visit: December 2018
Thank Simcock
Reviewed January 4, 2019

We booked this hotel with the understanding that parking is included. What we didn't expect was that the car park is a block away from the hotel and stopping outside the hotel, to check in, almost impossible, due to the heavy traffic and vigilant wardens....More

Date of visit: December 2018
Thank John G
Reviewed October 11, 2018

nice hotel to relax in. The food is very good and the service we found to be excellent. It is well situated for visiting the city which is quite charming

Date of visit: September 2018
Thank Brian P
Reviewed July 11, 2018

I really enjoyed the coffee with Nutella... the sandwhich I had was dry ... the WiFi was good. I would come again for the coffee

Date of visit: July 2018
Thank Rolanda M
Reviewed June 3, 2018

This is a review of the restaurant in this hotel and not of the hotel itself.....I visited this hotel once during my stay in Cuenca for afternoon tea...I ordered coffee and cake...The price came to an even 10 dollars yet was poor value..The coffee should...More

Date of visit: April 2018
Thank Derry M
Reviewed March 26, 2018 via mobile

I always liked this hotel... so I decided to book it in occasion of a business visit with 2 important managers. We booked and fully pre paid one month before, but once at the check in at 8 pm they told us that our rooms...More

Date of visit: March 2018
Thank Riccardo261063
CornelioV, Director General at Hotel Santa Lucia, responded to this reviewResponded March 28, 2018

Dear Guest Thanks for sharing your review with other travelers, We are deeply sorry about your last experience in our Hotel. First of all let us apologies about it, we made a mistake about this particular reservation and we got overbooked, the whole reservations team...More

Reviewed March 18, 2018 via mobile

We have been in Cuenca since January 6th and we’ve gone to this bar inside the hotel Santa Lucia almost every Wednesday evening. The bar has three sofas with lots of cushions and comfortable chairs. There are also a few tables and chairs and bar...More

Date of visit: March 2018
Thank Happy-seniors2
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Questions & Answers
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Deb D
August 5, 2016|
Answer
Response from bradrobenolt | Reviewed this property |
Yes, I have had brunch there. They will make any change in the menu as I have done. Taking out something and replacing it with something else. Very helpful and very good. I've eaten there many times. Last time I was there I... More
1
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cynthia a
August 16, 2015|
Answer
Response from NewViewTours | Reviewed this property |
The food in the hotel was delicious Ecuadorean selections - and they were glad to substitute. We ate dinner here twice because there was a huge downpour just as we planned to walk to another restaurant.
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