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Satoo

Certificate of Excellence
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Kota BNI JL. Jend. Sudirman Kav. 1 | Shangri-La Hotel, Jakarta 10220, Indonesia
+62 21 29399562
Website
Today
6:00 am - 11:00 pm
Open now
All hours
Hours:
Sun - Sat 6:00 am - 11:00 pm
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826 Reviews from our TripAdvisor Community

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Showing 629: English reviews
Jakarta, Indonesia
Level Contributor
11 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was inviting my guest for lunch at Satoo on July 15, 2016.. Apparently there was a human hair found on my chicken soup.. I reported to the assistant manager about this fatal incident and told them to inspect and do measurement corrective action in the kitchen so that no other incidents occur next time. it was such a shameful... More 

Helpful?
Thank HENDERSON_LIM
SLJDMM, General Manager at Satoo, responded to this review

Dear HENDERSON_LIM, First of all, thank you for sharing your experience on TripAdvisor. I am grateful that you have given SATOO another chance after your less than perfect experience. And I am proud that SATOO Team has presented an excellent product and service that has manage to recover your impression of SATOO. Thank you for highlighting the efforts of our... More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 3 days ago NEW

This restaurant is one of the best restaurant in Jakarta. I would say the food served in this restaurant is very fresh. The atmosphere is very cozy, makes me feel want to stay abit longer.

Helpful?
Thank EvanRamasurya
SLJDMM, General Manager at Satoo, responded to this review

Dear EvanRamasurya, It is an honor to be considered as one of the best restaurant in Jakarta. I am glad to know that your experience at SATOO was excellent. We look forward to welcoming you back on your next visit. With Best Regards, Juergen Doerr General Manager More 

Jakarta, Indonesia
Level Contributor
7 reviews
5 restaurant reviews
3 of 5 stars Reviewed 1 week ago

after 9 years, on last saturday I had another chance to eat in this restaurant again (thanks to 60% discount promotion by Danamon card :) ), but...so sad...it's far from my expectation. The variety of the food is not too many, and average taste just so so. the only food I could say good is only the pasta. after 1... More 

Helpful?
Thank leony k
SLJDMM, General Manager at Satoo, responded to this review

Dear leony k, Thank you for sharing your experience. I do regret that your recent dining experience at SATOO did not meet your expectation. We valued your opinion and please be assured that your feedback has been shared with SATOO team for consideration and improvement. For the fruits served in SATOO, they have been sanitized before they are displayed on... More 

Bekasi, Indonesia
Level Contributor
56 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

It's Ramadhan, we were breakfasting, it catered almost 500 people at the same time, but they were able to maintain food quality in their extremely large buffet number. Well done Satoo, definitely one of highly recommended buffet place in Jakarta.

Helpful?
Thank meidi_f
SLJDMM, General Manager at Satoo, responded to this review

Dear meidi_f, I am thrilled to know that you had an excellent iftar at SATOO. Thank you for your recommendation and we look forward to welcoming you back on your next visit. With Best Regards, Juergen Doerr General Manager More 

Level Contributor
223 reviews
118 restaurant reviews
common_n_restaurant_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had our second visit here and really enjoyed the food on offer. We went on the Thursday night fish night and we were not disappointed by the selection. It was hard to choose from the vast selection. All very delicious except the pre cooked selection which was rather dry. There was no drink waiter service and we only had... More 

Helpful?
Thank Jmahg
SLJDMM, General Manager at Satoo, responded to this review

Dear Jmahg, I am glad to know that your second visit to SATOO during our Thursday Seafood Night was enjoyable. Your feedback regarding the pre-cooked selections and beverage service is well noted and have been shared with SATOO’s Manager for improvement. Thank you for sharing your experience and we look forward to welcoming you back in the future. With Best... More 

Level Contributor
10 reviews
5 of 5 stars Reviewed 1 week ago

This is my favorite hotel buffet in town and I've tried almost all of them. It costs about Rp. 350.000++.

Helpful?
Thank Nathaniel S
SLJDMM, General Manager at Satoo, responded to this review

Dear Nathaniel S, It is an honor for us to be considered as the best hotel buffet in town. Thank you for your compliment and we look forward to welcoming you back in the near future. With Best Regards, Juergen Doerr General Manager More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

The Japanese food variety is good but there are other type of food that not well prepared. So that they seems just to have that kind of food.

Helpful?
Thank dado D
SLJDMM, General Manager at Satoo, responded to this review

Dear dado D, I am glad you enjoyed the Japanese options at SATOO. Your feedback regarding our other menus is well noted and have been shared with SATOO’s team of chef for improvement. I hope we would have the opportunity to welcoming you back in the future. With Best Regards, Juergen Doerr General Manager More 

Level Contributor
3 reviews
3 restaurant reviews
3 of 5 stars Reviewed 2 weeks ago

The selection of buffet is quite plentiful, but the taste was ordinary. The ambiance of the restaurant is nice and the staffs were friendly, but they need to improve on the taste of the food.

Helpful?
Thank Chandra C
SLJDMM, General Manager at Satoo, responded to this review

Dear Chandra C, Thank you for sharing your experience. I am glad to know that our restaurant ambience and colleagues’ service has made your dining enjoyable. However, I do regret that the taste of the food at SATOO did not meet your expectation. I have shared your feedback to SATOO’s team of chef for consideration and improvement. I sincerely hope... More 

Jakarta, Indonesia
Level Contributor
25 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located at Shangri-La Hotel, it is always a great experience. Satoo has a wide range of food: sushi, indian, western, Indonesian, pasta, very good bread... and most important: Very good Quality!

Helpful?
Thank MigueLatorre
Jakarta
Level Contributor
34 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Some of the good stuffs here: fresh oysters, sushi bar, sweets bar including the chocolate fondue and great ambience. For breakfast/ lunch buffet you can pick the table by the windows, view is a great bonus.

Helpful?
Thank Bima088

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Average prices
$5 - $40
Cuisine
Chinese, Japanese, Indian, International, Sushi, Asian, Indonesian, Singaporean, Halal, European
Meals
Brunch, Breakfast, Lunch, Dinner, Late Night
Restaurant features
Reservations, Private Dining, Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Free Wifi, Buffet, Validated Parking
Good for
Families with children, Local cuisine, Business meetings, Special occasions, Large groups
Open Hours
Sunday
6:00 am - 11:00 pm
Monday
6:00 am - 11:00 pm
Tuesday
6:00 am - 11:00 pm
Wednesday
6:00 am - 11:00 pm
Thursday
6:00 am - 11:00 pm
Friday
6:00 am - 11:00 pm
Saturday
6:00 am - 11:00 pm
Location and Contact Information
  • Address: Kota BNI JL. Jend. Sudirman Kav. 1 | Shangri-La Hotel, Jakarta 10220, Indonesia
  • Location: Asia  >  Indonesia  >  Java  >  Jakarta
  • Phone Number: +62 21 29399562
Description
Relax and dine on SATOO's locally famous international cuisine while overlooking the pool and hotel gardens. With major influences from Indonesian, Malay, Indian and Chinese kitchens, SATOO offers a wonderfully unique Asian perspective.

The restaurant offers private dining areas as well as wireless Internet access.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Satoo and other visitors
2 questions
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Singapore, Singapore

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Questions? Get answers from Satoo staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?