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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Mediterranean, European, African, Cafe
Special Diets
Vegetarian Friendly
Meals
Breakfast, Lunch, Dinner, Late Night, Drinks
View all details
meals, features, about
Reviews (24)
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22 results
Traveler rating
11
6
2
0
3
Traveler type
Time of year
LanguageEnglish
Traveler rating
11
6
2
0
3
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Reviewed June 20, 2022 via mobile

Unexpected discovery of a haven in the airport, with excellent buffet (bean curry, chicken curry, veggies etc).

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 25, 2022

Naomi in particular represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for me to make informed decisions quickly. She was kind enough to...come and ask if i enjoyed what i had requested. For sure she needs a pay rise. To the chef to whom i was not able to pass my complement to, the fish was awesome, especially for a person catching a flight. Pauls Caffe count me as one of your die-hard customers. thanks.More

Date of visit: May 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 1, 2022 via mobile

Right from the time I stepped in the restaurant I felt at home because of how Linet Mose welcomed me with a smile and with a lot of respect. That's how customers should be welcomed. You have an amazing staff and I had a good...breakfast very early in the morning. A big shout out to Linet Mose for a hib well done, I'll definitely keep on passing by Paul's Caffe anytime I pass by JKIA. She definitely deserves a raise. Keep it up Linet and the entire team I found there including Linet Obare, Joseph the barrister, Lilian and Immaculate. Thank you all for a good job. Keep upMore

Date of visit: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed February 19, 2022 via mobile

Visited when my sister jetted in and the kind staff helped to organise a small birthday surprise for her, it was beautiful! They sang for her and made the birthday all the more memorable. Had a nice coffe breakfast and the service was quite nice.More

Date of visit: February 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
paulcaffe, General Manager at Paul Caffe, responded to this reviewResponded February 21, 2022

Dear Pope B, Greetings from Paul Caffe and thank you for your review and feedback. We are happy that we created a memorable moment for you and your sister, we once again wish her a Happy Birthday with many more returns. Please visit us again...More

Reviewed February 15, 2022

Stopped here to get a cappuccino and a croissant while waiting for my flight. The croissant was not fresh, maybe several days old, and the coffee had an after taste also because the milk was not fresh. I returned the cappuccino and they offered to...make me another, which they did, but most likely using the same milk. So the coffee again tasted spoiled. The waitress told me that the expiration date on the milk was okay, but I explained to her that if they kept the milk carton opened, in the heat of the kitchen, the milk would spoil faster than the expiration date. She thanked me for my comment, but I a still had to keep the spoiled coffee.More

Date of visit: February 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
paulcaffe, General Manager at Paul Caffe, responded to this reviewResponded February 18, 2022

Greetings, Thank you for your review and feedback. On behalf of Paul Caffe, kindly receive our heartfelt apology for this unfortunate experience. We assure you that we will look into this concern and address it soonest possible. Be assured of a better experience the next...More

Reviewed January 20, 2022 via mobile

We had 2 coke zero, 1 chocolate croissant, 1 chipati and 1 beef samosa, totaling 900 shilling. Our intention was to give 100 shilling tip and thus giving 1000 shilling in total. Seeing as it was our first day in Kenia we were not yet...familiar with the Kenian currency and by mistake we paid 10.000 shilling in cash. Unfortunatly our waitress did not flag this to us and just pocketed the money. Very disappointing! We reached out to management through different channels for for 2 weeks but they don’t even bother to answer, even more dissapointed.More

Date of visit: January 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
paulcaffe, General Manager at Paul Caffe, responded to this reviewResponded February 7, 2022

Dear Katrijn, Greetings Katrijin, I hope this finds you well. Please accept our humble apologies for not responding to this in good time. Kindly share your contact details to allow us to have the above unfortunate occurrence resolved soonest possible. You can reach me on...More

Reviewed December 28, 2020 via mobile

Was at the new branch on 25th Dec 2020 and really enjoyed their coffee. Waiter Grace served me with honour.

Date of visit: December 2020
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 21, 2020 via mobile

Service delivery has improved a lot recently and staff are a much nicer bunch. Treat all customers fairly and genuinely, because they are all customers! Food wise, you have a great menu but have some variety/change the menu occasionally so that repeat customers can have...a better experience.More

Date of visit: October 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 20, 2020

It's hard to miss Paul's Cafe (or Caffe) if you're flying into Nairobi. With a presence more imposing than the miserable international arrival terminal of JKIA, Paul's is a refreshing sight for anyone who has to plan or wait for a pickup. The staff are...very courteous and friendly, the seating is comfortable and vast, there is free wifi and most importantly - the place is open 24x7. The last is very important if you have a early morning or late arrival at JKIA. As a landmark it's easy to locate and set for a rendezvous. I stopped by at Pauls both ways while traveling through Nairobi and it was a real pleasure.More

Date of visit: October 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 2, 2020 via mobile

It was the only restaurant opened during the entire period of post lockdown up to until 1st of August when other facilities started. The service is excellent and the meals sumptuous. The place has also been refurbished to international standards.

Date of visit: August 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed March 3, 2020

Kindly when you come here DO NOT I REPEAT DO NOT ORDER THE BLACK FOREST CAKE. It is so dry and isn’t fresh. Worst thing I have ever eaten

Date of visit: March 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed January 2, 2020 via mobile

Had a bite to eat and a drink as i waited for my transfer flight...supervisor "Agnes" was too slow even to get to the table...she must have done a triple shift to justify that slowness...she dropped the menu on the table without even saying a...word or smile and left...otherwise the food and other services were spot on..More

Date of visit: January 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 7, 2019

Undoubtedly the best restaurant within jomo kenyatta international airport (jkia) offering almost all international cuisines including Chinese, Japanese, Korean west African indian Italian continental and east african among others. Recently vetted number one restaurant 2019 by kenya institute of management (kim)and awarded ABEA 2019(Aviation business...excellence award) Proudly KenyanMore

Date of visit: December 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 30, 2019

Great service and food but nothing special in their menu selection to make them stand out... can do more (create a signature menu unique to your brand!).

Date of visit: September 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 9, 2019 via mobile

Good times at this place Nish fishgrilled little expensive,but tasty perfect fast clean many dishes awabke

Date of visit: September 2019
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Questions & Answers
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Richard K
March 3, 2022|
Answer
Response from paulcaffe | Property representative |
Hi Richard, Greetings from Paul Caffe. First, we would like to thank you for your honest feedback and sincerely apologize for the late response. We regret to hear that our pizza was not to your standard. One of our goals is... More
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Frequently Asked Questions about Paul Caffe

Paul Caffe is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4.5
  • Value: 4