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Hours
Sun
12:00 AM - 11:59 PM
Mon
12:00 AM - 11:59 PM
Tue
12:00 AM - 11:59 PM
Wed
12:00 AM - 11:59 PM
Thu
12:00 AM - 11:59 PM
Fri
12:00 AM - 11:59 PM
Sat
12:00 AM - 11:59 PM
Ratings and reviews
4.0
Details
Someone from this business manages this listing.
Learn More
CUISINES
Cafe, Mediterranean, European
Special Diets
Vegetarian friendly, Vegan options
Meals
Breakfast, Lunch, Dinner, Late Night, Drinks
features
Is this an African restaurant?
Details
About
Paul Caffe was established back in 2014 and comes with a wealth of experience in the food industry. Fresh and delicious forms a big part of our DNA, from our finger-licking delicacies to our diverse cuisines. We have a wide array of services for our customers, from in-dining to outdoor catering services.
CUISINES
Cafe, Mediterranean, European
Special Diets
Vegetarian friendly, Vegan options
Meals
Breakfast, Lunch, Dinner, Late Night, Drinks
FEATURES
Takeout, Seating, Wheelchair Accessible, Serves Alcohol, Table Service
Contribute
4.0
45 reviews
Excellent
23
Very good
9
Average
4
Poor
4
Terrible
5
May 2022 • none
Naomi in particular represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for me to make informed decisions quickly.
She was kind enough to come and ask if i enjoyed what i had requested. For sure she needs a pay rise.
To the chef to whom i was not able to pass my complement to, the fish was awesome, especially for a person catching a flight.
Pauls Caffe count me as one of your die-hard customers.
thanks.
Written May 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SamiraBrighton
Brighton
Nov 2022 • family
Phillip was wonderful and caring when he learnt that I had terrible cold. He advised hot dawa drink which was best remedy to enable to carry on my flight. We had Korean fried chicken which was delicious, filling and presented with care. The servers attentive and in time.i was well looked after, a drink helped me a lot and we were fed in time for 11pm flight. We will be coming back.
Written November 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kray16
New York City
Oct 2020 • none
It's hard to miss Paul's Cafe (or Caffe) if you're flying into Nairobi. With a presence more imposing than the miserable international arrival terminal of JKIA, Paul's is a refreshing sight for anyone who has to plan or wait for a pickup.
The staff are very courteous and friendly, the seating is comfortable and vast, there is free wifi and most importantly - the place is open 24x7. The last is very important if you have a early morning or late arrival at JKIA. As a landmark it's easy to locate and set for a rendezvous.
I stopped by at Pauls both ways while traveling through Nairobi and it was a real pleasure.
Written October 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katrijn_Jeroen
Maun
Jan 2022 • couples
We had 2 coke zero, 1 chocolate croissant, 1 chipati and 1 beef samosa, totaling 900 shilling. Our intention was to give 100 shilling tip and thus giving 1000 shilling in total. Seeing as it was our first day in Kenia we were not yet familiar with the Kenian currency and by mistake we paid 10.000 shilling in cash. Unfortunatly our waitress did not flag this to us and just pocketed the money. Very disappointing!
We reached out to management through different channels for for 2 weeks but they don’t even bother to answer, even more dissapointed.
Written January 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
paulcaffe
Dear Katrijn,
Greetings Katrijin, I hope this finds you well.
Please accept our humble apologies for not responding to this in good time.
Kindly share your contact details to allow us to have the above unfortunate occurrence resolved soonest possible. You can reach me on +254 758 578364.
I look forward to hearing from you.
Kind regards,
General Manager - Paul Caffe
Written February 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roberto
Madrid
Feb 2022 • none
Stopped here to get a cappuccino and a croissant while waiting for my flight. The croissant was not fresh, maybe several days old, and the coffee had an after taste also because the milk was not fresh. I returned the cappuccino and they offered to make me another, which they did, but most likely using the same milk. So the coffee again tasted spoiled. The waitress told me that the expiration date on the milk was okay, but I explained to her that if they kept the milk carton opened, in the heat of the kitchen, the milk would spoil faster than the expiration date. She thanked me for my comment, but I a still had to keep the spoiled coffee.
Written February 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
paulcaffe
Greetings, Thank you for your review and feedback.
On behalf of Paul Caffe, kindly receive our heartfelt apology for this unfortunate experience.
We assure you that we will look into this concern and address it soonest possible.
Be assured of a better experience the next time you visit us.
Kind regards,
General Manager - Paul Caffe
Written February 18, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
June V.
Dubai
Jul 2023 • couples
When we arrived in JKIA Nairobi Airport, we were an hour early so we decided to have coffee in Paul Caffè in Terminal 1A. It was okay since we are the only customers and we only ordered 3 cups of coffee.
However, when we were departing, before getting into the departure gate, we decided to have some food here. It was kind of busy. We first ordered one Americano and one iced tea. Then a club sandwich which we didn't expect to be waiting for 30 minutes and still not arrived. We ended up cancelling the order. Same thing happened to the table beside us where she was just waiting for a cup of steamed rice. She just cancelled the order as well.
Written July 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dec 2023 • family
You don't want to miss out on the most delicious home made samsosa at Paul's cafe located in domestic departures at Jomo Kenyatta international airport. The service is excellent..the drinks are cold and refreshing. Don't board without trying it out 🙏
Written December 14, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aug 2023 • family
Paul's Cafe is your best option. DO NOT WAIT TO GET INTO TERMINAL! Paul's has decent food, prices and services. Inside terminal few choices, horrible food and exorbitant prices. Please take my word for it. Hardee's; 2 burgers (kind of gross), 3 chicken fingers and small Coke=$37.00 US Dollars .
Written August 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apr 2024 • friends
Excellent customer service from Naomi Karuga, she is so engaging and always smiling at TID.
Naomi has a welcoming spirit and makes guests feel at home. I had a flight delay for 2 hours and she kept checking on us and encouraging us to be patient
Written April 3, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Caffe
Dear Jonathan,
Thank you for your review. Your feedback has cheered us up and left our faces with smiles. We are so thrilled to know that you had a fantastic experience. We will be glad to host you again.
Written April 15, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jul 2023 • family
Our experience at Paul’s café was truly a 10 out of 10. From the customer service to the quality and variety of the food, the service was absolutely amazing. Our server Catherine was very attentive and made sure we were taken care of. Philip, the supervisor, made sure to oversee every table for quality assurance. Even the security, Fidélis was very hospitable and made us feel very welcome in a rather inconvenient situation. Overall, our experience was just amazing. I would recommend Paul’s café to anyone and everyone!
Written July 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aug 2024 • friends
Breakfast was awesome. Bacon cooked to my loving. Eggs scrambled softly with the hint of butter flavor. Toast great. That mango juice was everything. The supervisor Philip was so courteous. He checked on us. The waitress was so personable. 2 thumbs up service, food quality, quantity, and flavor. Thanks Philip!! We will be back. Pastor Pat and Priscilla.
Written August 19, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Caffe
Dear Pastor Pat and Priscilla,
Thank you for the 5 stars and gladdening feedback that has brightened up our faces with smiles. We are thrilled to know that you had a great dining experience and that you enjoyed it. We hope to see you soon.
Written August 22, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AbdulhaleemHafiz
Dubai
Mar 2023 • solo
Even when you had no plans for breakfast,the smiles and vibe of the staff at Paul Cafe in SGR nairobi terminus are heaven sent. Big ups to the recruiters and owner for selecting amazing staffs. Coffee and Bites are everywhere,its the staff making the difference. Thanks for the service Joyce&team.
Written March 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Riridabs
Dubai
Apr 2022 • solo
Right from the time I stepped in the restaurant I felt at home because of how Linet Mose welcomed me with a smile and with a lot of respect. That's how customers should be welcomed. You have an amazing staff and I had a good breakfast very early in the morning.
A big shout out to Linet Mose for a hib well done, I'll definitely keep on passing by Paul's Caffe anytime I pass by JKIA.
She definitely deserves a raise. Keep it up Linet and the entire team I found there including Linet Obare, Joseph the barrister, Lilian and Immaculate. Thank you all for a good job. Keep up
Written April 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mar 2023 • couples
I was just between two flights and I had to wait around 10 hours. I found this cafe and surprise:) It is a very cozy place with a very nice staff. Even if it was 2AM you have plenty of choices regarding what to eat. Local food, international, snaks, etc. Of course also the coffe was great (I had two :))). Anyway, if you have to wait for the next flight, or just hang out and grab somethig in the night, this is the place to come. For smokers, there is smoker area outside ( with table, chairs..). You can ask for wifi. They are very kind and will give you the password.so...just enjoy!
Written March 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nov 2024 • friends
The service was unorganised and it took over 1hr for us to get our food overall a bad experience and will not be coming agin!
Written November 3, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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