Visited when my sister jetted in and the kind staff helped to organise a small birthday surprise for her, it was beautiful! They sang for her and made the birthday all the more memorable. Had a nice coffe breakfast and the service was quite nice.More

Stopped here to get a cappuccino and a croissant while waiting for my flight. The croissant was not fresh, maybe several days old, and the coffee had an after taste also because the milk was not fresh. I returned the cappuccino and they offered to...make me another, which they did, but most likely using the same milk. So the coffee again tasted spoiled. The waitress told me that the expiration date on the milk was okay, but I explained to her that if they kept the milk carton opened, in the heat of the kitchen, the milk would spoil faster than the expiration date. She thanked me for my comment, but I a still had to keep the spoiled coffee.More

We had 2 coke zero, 1 chocolate croissant, 1 chipati and 1 beef samosa, totaling 900 shilling. Our intention was to give 100 shilling tip and thus giving 1000 shilling in total. Seeing as it was our first day in Kenia we were not yet...familiar with the Kenian currency and by mistake we paid 10.000 shilling in cash. Unfortunatly our waitress did not flag this to us and just pocketed the money. Very disappointing! We reached out to management through different channels for for 2 weeks but they don’t even bother to answer, even more dissapointed.More

Was at the new branch on 25th Dec 2020 and really enjoyed their coffee. Waiter Grace served me with honour.

Service delivery has improved a lot recently and staff are a much nicer bunch. Treat all customers fairly and genuinely, because they are all customers! Food wise, you have a great menu but have some variety/change the menu occasionally so that repeat customers can have...a better experience.More

It's hard to miss Paul's Cafe (or Caffe) if you're flying into Nairobi. With a presence more imposing than the miserable international arrival terminal of JKIA, Paul's is a refreshing sight for anyone who has to plan or wait for a pickup. The staff are...very courteous and friendly, the seating is comfortable and vast, there is free wifi and most importantly - the place is open 24x7. The last is very important if you have a early morning or late arrival at JKIA. As a landmark it's easy to locate and set for a rendezvous. I stopped by at Pauls both ways while traveling through Nairobi and it was a real pleasure.More

It was the only restaurant opened during the entire period of post lockdown up to until 1st of August when other facilities started. The service is excellent and the meals sumptuous. The place has also been refurbished to international standards.

Kindly when you come here DO NOT I REPEAT DO NOT ORDER THE BLACK FOREST CAKE. It is so dry and isn’t fresh. Worst thing I have ever eaten

Had a bite to eat and a drink as i waited for my transfer flight...supervisor "Agnes" was too slow even to get to the table...she must have done a triple shift to justify that slowness...she dropped the menu on the table without even saying a...word or smile and left...otherwise the food and other services were spot on..More

Undoubtedly the best restaurant within jomo kenyatta international airport (jkia) offering almost all international cuisines including Chinese, Japanese, Korean west African indian Italian continental and east african among others. Recently vetted number one restaurant 2019 by kenya institute of management (kim)and awarded ABEA 2019(Aviation business...excellence award) Proudly KenyanMore

Great service and food but nothing special in their menu selection to make them stand out... can do more (create a signature menu unique to your brand!).

Good times at this place Nish fishgrilled little expensive,but tasty perfect fast clean many dishes awabke