Granted we were a party of ten and that it is Ramadan so they were short staffed from the looks of things. We were seated early, before the rush, and got our dinner order in before our large groups. However, from the moment we took...our seats the “Captain” was irritated, impatient, not focused on us and highly agitated with “his” staff. We prepared ourselves to be patient as we are a group of seasoned travelers. We had also chosen this restaurant based on its reputation and good food. Suffice it to say: some of us got what we ordered at all different intervals while others had a side dish and no main course or the main course went completely missing. On behalf of the group as I was at the end of the table - I asked for the missing items 3 different times and we were told by the waiter the captain would come to the table. After we all had finished the meals we had (and shared with those that didn’t) he finally showed up only to tell us we never ordered the missing meals. Not true. We had even split the order into two sides of the table on two different checks to make it easier for them. If he had ever showed the least bit of consideration or explained that they were apparently understaffed or treated us like customers that might actually return to his establishment and not tourists - the service would have still been I’m adequate but his attitude and demeanor turned an inconvenience into a totally unpleasant encounter. Still we all made the best of it and remained patient. This was greatly achieved by the one waiter who came with our plates and actually got us napkins, salt, and tried to get the Captain. While we waited for our food we had all figured out what our meals would costs, so we started to collect it for our bill. That’s when the Captain showed up not once but three times within minutes to try to take our money before we were ready a nod start counting it himself! The man was completely insufferable.More
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