On 05.02.2022 I went to Broadwalk with my friend to grab a bite before heading off to the airport. We went to our table and no-one came to give the menu for about 20 minutes. After receiving the menu there's no one came to take...our order. You have wasted another 20 minutes and I even went to o waiter to give my order he didn't took it. As he was busy only serving for foreigners.(must be thinking about the big tip he is gonna receive from them) finally we decided to leave and we said to a waiter that we are leaving. He said if you wanna go. Just go. Take the menu(tab) if you like.(with heavy attitude.) He wasn't even dressed properly 3 or 4 buttons of his shirt was off and I am surprised to see this kind of discipline in a five star hotel like this. Please get your village boy restaurant upto standards. We come there to enjoy a meal. Not got get attitudes from your waiters.More

Went to boardwalk waters edge, the staff is soo unpleasant and doesn’t know how to talk to a customer even. When asked for menu they direct us to go walking to their colleagues. When we go to their colleagues they don’t care at all about...local. Waiting time at Least 30-40 mins to get the menu .. Disappointed and will never recommend to anyone , poor hospitality training to all staff. From the talk to the serving !More

We went to waters edge parking (open space), its a place to purchase plants and some stuffs. and mainly its use for have food. there is lots of benches and chair made from cement we can eat peacefully if there is no crows and sun...shine. otherwise it will be nice place. there is a average parking area there.More

This is a great place to have Italian food in Colombo, especially in amazing atmosphere with a nice view. We enjoyed a lot.

I had my wedding at Waters Edge on 1st of November and everything went smoothly with the immense help of the Managers and the rest of the staff.they were very helpful and friendly.The main thing is FOOD was DELICIOUS! 😍 we were so happy with...their service and how everything turned out on the day.we would definitely recommend Waters Edge to everyone who are planning to have their big day.also we would like to extend our gratitude to Mr.Sampath (restaurants manager) ,Mr.Sudan Manohar ,Executive Chef Chamaka ,management and rest of the staff for helping us through out the process.More

Quarantine Home Delivery- Cakes One of the best customer services so far that I have across its so user friendly and superb customer service towards making the customer comfortable in making the adjustments for the order, I would say ONE OF THE MOST AMAZING place.... Date :13 June 2021More

Ordered a weekend Chineese delight today for dinner. Unfortunately the quality and the taste was very very poor. There were about 8 dishes, quantity was fine presentation was fine. Packaging was fine but when its comes to the taste absolutely no taste at all... I...have never expected this type of food from waters edge... absolutely disappointed.... waste of money...More

Loved all the food especially the sushi and sashimi! Worth the money. Thank you for the excellent service by the manager and the staff! We will come again.

After a very successful business meeting was taken there for Lunch all COVID 19 measures in place efficiently and professionally undertaken, servers very polite food was excellent and good value highly recommend a visit

Went for high tea buffet with my friends. They had a good variety of foods with great quality. Specially i love desserts section. It's impressive when it compared to counterpart.it was worth for the price and the ambience was good and service too.definitly wish to...visit again.More

I recently visited Waters Edge “Thuna Paha” Sri Lankan restaurant upon a recommendation. I was excited about their personal buffet concept and my expectations were exceeded. (This is going to be a long review because Thuna Paha really deserves this! ❤️) From the point of...placing the reservation I had a good feeling about this place. I simply wanted to know a few words about the concept but the manager who I believe I was talking to gave a thorough explanation of the whole buffet concept and safety procedures followed. I was very much impressed. The day of the dinner, our server (who unfortunately I couldn’t get the name of) gave us a great brief about how the food will be served and took great care of us. The head chef of Thuna Paha was very attentive towards the guests (not just our table), inquiring and serving us food hot off the stove. (Loved the milk hoppers which he recommended.) The food tasted pure Sri Lankan and it was amazing. The service was just perfect. The view and the vibe couldn’t get better. You get a perfect view of the lake and the smooth breeze coming off the lake felt so good with the open hall dining. 📍On a special note, my partner wanted Waters Edge to arrange a cake (without me knowing) since it was my birthday dinner with my parents. Although Waters Edge has informed that arranging a complimentary cake is not practiced at Thuna Paha restaurant, after requesting the Manager (Mr. Wincent) to somehow make it happen, he actually pulled it off. The staff came to the table from three directions and ACTUALLY surprised me with a cake. I can’t thank enough to the manager and the restaurant staff for going a little beyond what they’re required. Even though I only ate a slice off the cake, it meant so much to me. Thankyou, you’re little extra commitment and service standards went a long way and I hope this message is received by the Manager (Mr.Wincent) and our server on the 16th of December for the reservation which was made under my name. Thankyou again❤️ P.S. Hope y’all can make a small Sri Lankan style arrangement for such occasions because special days need to be celebrated, and trust me it goes a long way.More

Poor customer service with great food. The manager in charge is very rude and has little to non customer service skills. Poor communication and and bad attitude overshadowed the great food. We went there with two kids and requested to be seated inside the restaurant...and we were forced to be seated outside saying the main restaurant space is fully booked. We were given a dark corner in the balcony area. Kids got bitten by mosquitoes. After the meals we saw the main restaurant was completely empty and inquired with the manager in charge. He was rude and didn’t not even care to explain. Verdict- great food. do not go there unless they improve in their customer service skills.More